AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
465 results found
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new interface less convenient! it does not automatically delete emails on my computer
The new interface is causing me more inconvenience! I don't like it. For instance... When I delete an email on my phone it does not automatically and instantly delete that same email on my computer like the old interface did. Now I have to sign-off and sign back on my computer to delete an email. Please bring that feature back!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Why do you disable feedback?
I often get a message, "We couldn't submit your score at this time." What's the matter with your system?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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change my entry format...put date of entry back in, etc. I don't have a smart phone!!!
You changed your format, and I'm not sure I like the choice I made, so can I try the other format? I think I made the wrong choice. I want a date in front of the entry, get rid of the box at the beginning of an entry...
You gave two choice, and I believe I chose the wrong one. Please change me to the other one.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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you took off my "send" "reply" options......now I can not send emails. FIX IT, now
you took off my "send" and "reply" commands........now I can not send emails. FIX IT, now
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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some emails not showing up
Several people told me they sent emails, my family included, and they've never shown up! I check my spam every time I check my email and they aren't there, they've just disappeared!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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emails
What the **** are you guys doing???? Some of my emails are disappearing!!!! You guys are one dumb group of people!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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i really need a new email carrier - I am sending documents to myself and I can't open them other people are sending me documents and i can't
I need a new email carrier - this new aol sucks beyond belief - I am sending documents to myself and I CAN'T OPEN THEM other people are sending me documents AND I CAN'TOPEN THEM - Im' moving to microsoft whic his a HUGE pain ********** but this aol is the worst
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Email synch to other devices
I have to delete emails in several different places now. i used to be able to delete in one place which would delete it on all devices, but now I have to delete it every place I can view the emails. this has been a REAL PAIN!!!! I see you want to start charging me for premium services, but I can't get a reponse from you at all AOL, so why bother?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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"Your mail is temperoraily unavailable" A LOT!
Ever since this new mail rollout, I've seen more and more of your "Your mail is temporarily unavailable." page. It's getting to the point where this is almost a daily occurrence--and I have no problem connecting to other site when it happens.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Page not available The requested page is not available on Mail. Learn more Go to Inbo
Everytime I try to login to my emaill I get this. I then click on blue box that says "Go to Inbox" then I can access my email. This is stupid aol!!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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There are so many problems with your redesigned aol. Where to start? Attachments don't open. When composing an email, many problems. good
Go bank to the way mail was organized. work it out, or I must finally abandoned AOL which up to now I have loved.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Let my e-mails flow.
Why do emails I am supposed to get suddenly stop coming? Happened with e-mails from Society Of American Baseball Research and now has happened to the news site PUCK
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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can't find send button? Who designed the browser email page, a monkey?
please show me the hiddend send button so I can send email?
Hi there. The Send button would be located at the bottom left side of the Compose window/page. If you need help adjusting to the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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see below
Why are some of my incoming new emails just vanishing? Your new AOL sucks!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Contact list additions
I am able to add new individual contacts but can't add these to various lists. When I try to add an existing contact to a specific list the Save icon does not light up and I'm unable to do so. However the Delete icon does light up !
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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AOL Mail Francais
Bonjour, je peux recevoir jusqu'à cinq fois par jour des demandes de code a usage unique pouvez vous me dire pourquoi
MerciHi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I don't know what we just did, nor how to follow it...I'm just following instructions
PLEASE...return to the classic version. Many of us just use this as a back up phone. I don't even have it turned on every day. I just followed instructions. Remember when you're over 80, some of this stuff just doesn't make sense to us.
Hi there. If you need help adjusting to the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Some of my emails disappear, what the **** are you doing?????
Some of my incoming emails disappear, what the **** are you doing??
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Not sure whether the blue dots and the bolded type of headlines is redundant and serves the same purpose?
Do the blue dots and bolded headlines serve the same purpose? If trying to accommodate a variety users, provide an option to hide the blue dots...
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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