AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
465 results found
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AOL Mail not working with Gmailify -- bad certificate issued on July 29, 2025
Gmailify for AOL is not working as of 7-29-25
To AOL: You deployed the wrong certificate on top of the AOL API authentication endpoint. While you may be able to move past it in specific browsers, nothing is going to work until they correct the certificate. The certificate name is mismatched to the domain being used, and the certificate was created on July 29, 2025.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Filter for spam it is not working
The last few days all I am getting in my mail is a ton of spam emails, is your filter not working???? Pls fix. I like the classic layout the best as it is easier to see and move around in.
Hi there! We are really sorry to hear about the issue that you are facing. We'd love to try and help! Could you please contact us at @AOLSupportHelp on X.com? We are looking forward to your DM!
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Favorite folder
Lost folders on favorites shortcut for chrome web browser. Tried adding folder and said it was alreay there. When the folder showed up it was empty. In incognito mode the folder showed up and contained the desired sites. The tech tried various options but was not successful Tried a new browser,safari, and the missing folder was there .
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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The email has been received but it still shows in the draft file and does not show up as sent mail
The email has been received but it still shows in the draft file and does not show up as sent mail
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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In the past week I have not received security codes on the first send
I have had to wait a minute and then request a resend -- at which time I receive the code. Minute wait to signon to email is very annoying.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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How To Transfer All of my mail from Laptop to My new phone
I am having issue transferring data from laptop to my new iphone whenever i try to login it says oh ho
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Not receiving emails from which are not added in my contacts
Hi,
I am not receiving any emails from the email ids which are not added in my contacts. I do get some which are ads or commercials, but I don't really get the ones from actual people who is trying to reach out. Also, a handful of the email sometimes land in my Recently Deleted folder, which I dont want to happen. Please help.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Stopping new emails from going to trash; don't see filters to stop this.
Fix permanent setting so this will not happen. Think Scammers must have done this.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Mail
My mail is not working? I try to move email and the inbox says it was moved but the mail stays in inbox?
If I delete email then go to deleted mail then open it.. then I can move email to wherever I want it to go?
My swipe right and left is really sensitive, I barely touch it and it delets or makes new??Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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This site can't be reached.
This site can't be reached.
This comes up every time I log into my email and log back out again.
It does not stop anything, but it does come up every time.
Only AOL does this, not other sites, just AOL Mail.
As for my proxy settings, my ISP handles those on their side of the router.
This problem has only been occurring since the beginning of this year.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I need help. I am not receiving emails.
I need help. I am not receiving emails.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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make it easy to link accounts. AOL will not link with my gmail and I'm upset
Settings should be easy to find I need the Gmailify app to work
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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You made a mistake and deleted all of my emails. I accessed my account in December 2025 as shown by my browser history. You screwed up.
How are you going to wipe my entire email account with a message that I hadn't accessed in 12 months? Here's a screenshot my browser history from literally a month ago. https://i.imgur.com/dugvNJE.png
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I have no idea what you're talking about...........care to explain?
Dear User,
All outdated accounts will be restricted from accessing their account as of today for ignoring our update messages.
Kindly follow our portal below to update your account. Failure to update your account will result in its closure.
UPDATE HERE NOW
Your cooperation in this issue will be highly appreciated
Thank you.
THE AOL TEAM SUPPORT
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Possibility to gain access to emailaccount even if the verification options are not vaild!
It is outrages not to get acces to the emailaccount because of this verification nonsense if the options are not valid just because one has forgotten to renew the phonenumber or another emailaccount!!! Give us another option to get access to the account again!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Can't see Old mail / All Mail folders
After IMAP re-authentication with Outlook, my AOL account shows Inbox as Unread only. Old mail / All mail folders are missing and cannot be accessed, even via direct URL. How Can I do for it?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Hello, for the past 60-ish days, we have not been receiving some of our emails on AOL. Can someone assist us soon in diagnosing the problem?
Hello, for the past 60-ish days, we have not been receiving some of our emails on AOL. Can someone assist us soon in diagnosing the problem?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Email account deletion notification should be sent to ANOTHER email address!
Notification of email account deletion should be sent to ANOTHER email address of my choosing!
No point in sending "Please log into this account so you don't lose it." - if I logged in, I wouldn't need the notification!!! I go on vacation, and come back to empty mailbox because I got no notifications from the email address I could have accessed.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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lost emails
My inbox is missing emails from 17th September to 13 October 2025. Please help me recover these emails
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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adg
The ADG is crashing unexpectedly / I tried to back up all data the uninstall and reinstall the ADG. And still Crashing. I wanna know when will be fix? ASAP.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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