AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
425 results found
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AOL Mail not working with Gmailify -- bad certificate issued on July 29, 2025
Gmailify for AOL is not working as of 7-29-25
To AOL: You deployed the wrong certificate on top of the AOL API authentication endpoint. While you may be able to move past it in specific browsers, nothing is going to work until they correct the certificate. The certificate name is mismatched to the domain being used, and the certificate was created on July 29, 2025.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Filter for spam it is not working
The last few days all I am getting in my mail is a ton of spam emails, is your filter not working???? Pls fix. I like the classic layout the best as it is easier to see and move around in.
Hi there! We are really sorry to hear about the issue that you are facing. We'd love to try and help! Could you please contact us at @AOLSupportHelp on X.com? We are looking forward to your DM!
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the new version SUCKS ...it lost numerous group email lists , and I have problems even finding some existion list
IT SUCKS , the engineers that did this should be fired IMMEDIATELY , it is totally bad , loosing group remails , etc ,,,only showing a few of my sent emails per month ,
I will be contacting the CEO of Yahoo since I am a shareholder ...Ive been with AOL for 30+ years ,,,you didnt need to change anythingHi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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GIVE THE OPTION OF USING STANDARD EMAIL! THE OLD FORMAT!!
This new version does not sync across different devices, I am constantly deleting email that I have either already read or deleted on another device or browser for that matter. FIX THE PROBLEM NOW! I DONT HAVE THE TIME OR PATIENCE FOR THIS! ESPECIALLY FOR A SERVICE THAT I AM PAYING FOR!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Put back the old AOL the new one is diabolical. I don’t get to read emails on full screen etc
Put old AOL Back! The new one is diabolical! I don’t get emails on full screen I have to scroll side to side simply useless
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Go back to classic email
Even if I do not read an email, once it shows up in the preview section on the left, it often disappears. This happens as I am trying to delete individual unwanted messages. I cannot find the missed message in my "old mail" or "deleted" lists. I have missed some importnant emails because of this.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Go back to your prior Email platform
The latest AOL Email platform doesn't function properly at all. When I access from my phone, or my tablet, or from my desktop, the email I previously read or moved is not where it should be. The functionality is flawed beyond belief. How can such a big company make such a monumental fail with the changes to the email? It appears AOL wants users to abandon their email segment in favor of simply being a propaganda platform.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I hate this platform, NOTHING searches, In the old platform I could find anything but this one, I find NOTHING. IT IS HORRIBLE. Plus it is
I hate the new platform, it does not search, - you put in a term to search it brings up only a few old old emails, it is no good and terrible
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Please go back to the old email
I'm having to delete email multiple times, and email I have opened are still showing as "new." There is nothing good about the new AOL Mail. Please give us the option to revert to the old version. You have successfully created "New Coke" when NO ONE was asking for it. Please, give us "Classic Coke" (and Classic AOL Mail) back.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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You screwed up the address list
Your new system is horrendous. Not only is it impossible to find email addresses in the contacts, but when we attempt to write contacts in the To: or CC: areas,we KNOW are in are contact list only 4 show up. In the old version they ALLL showed up and we could choose them. Now WE HAVE TO COPY FROM A WHOLE OTHER EMAIL SYSTEM!!!! This makes writing on AOL a pain **********.
It is NOT "improved". Are you trying to get everyone to sign up for a whole different email system? If so, you are succeeding wildly by making this…
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Asked to sign after signing in.
dentifying information removed from the end of the links.
I enter user ID at
"https://login.aol.com/?src=mail&client_id=" etc.I enter Password at
"https://login.aol.com/account/challenge/password?src=mail&client_id=" etc.I am asked to sign in again at
https://mail.aol.com/dPrevious post of this bug got no reply, and was removed.
Hoping for better this time.
Also, ALL my previous post (history) have been removed. Why?
I have only posted to identify site bugs.Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hard to pull up email addresses
Difficulty composing emails due to poor contact list. Very hard to pull up email addresses
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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TRASH ICON GONE
My trash icon is gone. Where is it . It is not on the left hand side with inbox, sent, archive, folders
I will close the account if his isn't cleared up
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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aol mail does not work since the update. I cannot read most of them because there are questions marks instead of text.
aol mail does not work since the update. I cannot read most of them because there are questions marks instead of text. Customer service tried to help but was not able to. It leaves me with no choice but to change carriers which I do not want to do. HELP!!!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Never had this happen with the old email
Problem Twice names were removed from our contact list&
We don't how or why?We had to reistall them
This new email gets worse all of the time!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Receiving an error when going to the inbox.
RECEIVING AN ERROR WHEN GOING TO INBOX
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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THIS FORMAT SUCKS I AM LOSING MATERIALS - either emails do not come in or i can't open critical attachments
THIS FORMAT SUCKS I AM LOSING CRITICAL MATERIALS either emails do not come in at all or I can't open important attachments WHAT THE **** IS WRONG WITH YOU AOL Not only do I hate this format IT DOESN'T WORK - someone PLEASE tell me of a new friendly email site to use I very much want to leave aol
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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No synchronization between iPhone mail and webpage mail
When I read, delete or respond to an email from my iPhone (not AOL app), it doesn't update on the web mail page so I have to process each email twice - once on iPhone and once on web mail page. How can I get them syncronized?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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quit asking for account user verification at every signin from my desktop, my phone is broken!
Please quit asking for account user verification at every signin from my desktop, my phone is broken! I cannot get text. And asking me to press #1 won't happen, I can only use voice to answer the phone, it doesn't have a working screen to press 1. Have an alternate option like another email address or optional phone number to send verification codes to please.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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SPAM MAIL ISSUES
WHEN I REMOVE EMAIL FROM SPAM (marking it not spam) IT GO RIGHT BACK TO SPAM MAIL. ALSO LATELY I'VE BEEN GETTING MORE SPAM MAIL IN MY INBOX. What's going on with AOL? I'VE BEEN COMPLAINING FOR YEARS!
Hello there! Thank you for bringing this issue to our attention, We would like to help you with this inbox issues you are encountering. Please contact us at help.aol.com or on X.com at @AOLSupportHelp. We are looking forward to hear from you.
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