AOL Mail Norrin
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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
305 results found
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Hacker took over my email
My email stmmrv@verizon.net has been Hacked, and the Hacker took over my email and Amazon/KDP Accts.
Amazon notified me last week--I must close/abandon this email at AOL.com. Also, I couldn't sign in to this Acct. because I could get Code in my cell phone--text or WhatsApp, or phone call: finally, AOL code came in via another email address @outlook.com
This is a serious matter--I need to discuss with AOL support and get this Fixed.Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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MAIL I SENT TO MYSELF NEVER ARRIVES, YOU HIDE THE EMAILS I SEND, MANY FOLDERS I HAD FOR YEARS DON'T SHOW IN MY IPHONE
I HAVE THE IMPRESSION THAT AOL IS DOING ALL THIS ON PURPOSE TO HAVE THE PEOPLE PAY FOR TECHNICAL SUPPORT- THIS SHOULD BE PROHIBITED- A9OL IS AN EMAIL SERVICE AND NOW IT IT HARNMI9NG ITS USERS TOY8ING WITH THE SERVICE, TECHNICAL PROBLEMS AND MORE- ALWAYS HAD TECHNICAL SUPPORT, NEVER AWESOME BUT AT LEAST THEY USED TO FIX BAD THINGS- NOT ANYMORE- AOL WENT TO THE DOGS
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Emails take forever to open up.
AOL mail takes forever to open up the email..Maybe need to work on that..Also the mobile version on some of the emails you need to put your phone in landscape mode just to be able to see the enitre email..
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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sending emails
I have lost my send button - unable to send emails?
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Communications X.com
AOL Mail Support's recent reply requesting a Direct Message via X.com requires login in or creating an account on X.com. As this is not a process used, it is not possible to communicate outside of the AOL com domain. Please advise.
Thank you.Hi again! We are truly sorry to hear about this unfortunate event. Could you try to contact us at the AOL Customer Care page on Facebook (https://www.facebook.com/AOLCustomerCare/)?
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Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Saved email delete body of message before sending.
When saving emails to edit later (minutes), the body of the saved email is deleted by the system, but still sends the blank email to recipients on the list. Attempting to resend that email with the body of the message in place, is blocked by AOL Mail's limits that prevent sending emails to multiple recipients within an hour after having already sent one; blank messages, notwithstanding.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Every **** time a calendar alert is sent I am forced to reset password -maddening!
Every **** time a calendar alert is sent, I am forced to reset password.
Maddening! Fire the system engineers. They are pathetic.Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Two step sign in verification is of no benefit to us at all, and frankly puts us at risk. I don't want my telephone number associated with
Two step sign in verification is of no benefit to us at all, and frankly puts us at risk. I don't want my telephone number associated with AOL E-MAL. Stop harassing us in this way. Can we opt out of 2 step verification?
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Every time Calendar sends me a reminder, I'm forced to set a new password because your stupid system thinks I've been hacked.
Every time Calendar sends me a reminder, I'm forced to set a new password because your stupid system thinks it's "suspicious activity". I'm running out of passwords.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Using Compuserve thru Aol, times out 2 days a week!
Using Compuserve thru Aol, times out 2 days a week! Using Firefox (64bit). Two days each week, I seem to get pop.aol Timing out on getting New messages from Compuserve, down to Firefox. After 2 days, I end up getting 200+ e-mails coming down.
I can STILL see and read and compose messages, going Direct to mail.aol.com (compuserve) cloud, or on my Android smart phone.
So, it seems to be a problem ONLY with Firefox. This has been for almost a YEAR!!! Been "living" with it. Can't find ANY settings that seems to be causing this (Aol or Firefox).Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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WHY DID YOU ADD 2 STEP VERIFICATION WITHOUT ASKING
THERE IS NO WAY TO TURN THIS OBNOXIOUS HASSLE OFF. DON'T SAY CALL CUSTOMER SERVICE. THEY WERE CLUELESS.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Your 'delete' function is broken. It deletes not just the email chosen. It also deletes the next email. PLEASE FIX ASAP.
Your 'delete' function is broken. It deletes not just the email chosen. It also deletes the next email. PLEASE FIX ASAP.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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Two step verification
Despite having two step verification turned off I am blighted by it signing in. STOP.
I do not want it NOW or in the future.
Also please look at the accessibility impact in this intrusion. Two step is not for everyone and I do not want itHi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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When I try to sign on to AOL mail, I can get a phone call with the code in seconds. But I have to ask over and over for a text message
Why do I have to request a text message over and over and over again to get a code. Phone call works but sometimes I don't want the phone to ring it wakes people sleeping.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
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What the heck is going on now?
Your e-mail is not working again. We cannot search mail to find older e-mails. There is only about a month or two of e-mails available unless they are in a mail folder. What the heck is going on? I have complained about this kind of issue in the past along with many other issues that I and many others have with your e-mail system. Listen to your customers and fix the darn e-mail system to something that is valued. What you have n ow has limited value.
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OMG just spent 35 minutes with a help representative that could not help me update my recovery email since I retired! wanted $
OMG just spent 35 minutes with a help representative that could not help me update it, just stumbled around then asked me to pay!!!!
Hi there! Thank you for your feedback. We are truly sorry to hear about the issue you're encountering. Could you please contact us on X/Facebook on our AOL Customer Support page with additional details? We would like to help!
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Spam
Pourquoi pour certains spam le choix bloqué n'est plus proposé dans la liste déroulante
Hi there! Thank you for the feedback! We are sorry to hear about the issue you're encountering. Could you please contact us on X/Facebook on our AOL Customer Support page with additional details regarding this issue?
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I HAVE NOW IDEA OR UNDERSTANDIN OF > USERVOICE; EXPLAIN!
REPLACE MY IGNORANCE PLEASE
Hi there! Thank you for the feedback. UserVoice is a feedback management platform that helps us collect, prioritize, and respond to customer suggestions and ideas through a voting system, enabling us to make data-driven decisions to improve our services. If you have any questions don't hesitate to contact us on X/Facebook on our AOL Customer Support page.
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Hello, how do I switch from my primary email address to my secondary email address? Thank you
Hello, how do I switch from my primary email address to my secondary email address? Thank you
Hi there! Thank you for the feedback. Could you please contact us on X/Facebook on our AOL Customer Support page with additional details regarding this matter? We would be more than happy to help and assist you!
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