AOL does not care what you think. AOL wants to make AOL and Yahoo clones of GMail. But they can't. Because AOL depends on ads. Original AOL was unique in the options and personalization available, as well as it's ease of use, especially with inserted images. AOL & Yahoo realize that their customers who like the uniqueness and personalization of original AOL may be older than their target audience and that they need to get younger customers. They have chosen imitating GMail to do this. Except they have ads, and GMail does not. GMail has other sources of income and does not need ads. I would love to use original AOL forever. Apparently they feel they cannot survive unless they do something different. But this is not the way to do it. Personally, I wish they would get more customers by building on the uniqueness of original AOL. Apparently AOL/Yahoo disagrees.

Please bring the old aol back.

this email sucks so bad and it is do despressing life is hard enough why aol have you gone so far out of your way to make it much worse?

when are you going to resetore the old AOL no one likes this better than they liked it the first day & WHY am i still not getting all my emails hoinestly what the **** is wrong with you aol - i am moving all my stuff to microsoft office and it is a nightmare - i was so happy with aol - now it just sucks and you ARE NOT getting new young people they don't use email and they certainly aren't going to use this unreliable service

Please go back the search for a old e-mail is now useless!!!!

Please change back!

I do not like the color options in the new email format. Used to be able to choose almost any shade or darkness. The BLUE in particular is terrible...the darkest option is way too light!!

Why do AOL messages go straight to deleted?

Classic - I want to pick my font and size. I've had aol since beginning and now I'm going to look for another server with capabilities I'm used to.

Have used AOL mail since the '90s. Since the makeover, I now have to use a different mail because AOL mail takes two hours to boot up. Can't deal w/that.

Stop with the arranging emails by dates. Not needed and is a pain.
Why can I not delete all Trash at once now??
Please put the "Search To and From" back and this time make sure it works!
Where is the write emails in a new window feature?
Show actual email addresses not names. No way to copy the address.
For the love of Pete your updates are a royal PAIN!
So many unneeded and useless changes.

i've tried for months and this sucks! please give us the option to go back to classic!

the bottom line is they dont care....the new wave of people in buisness are uneducated morons..who have zero customer service skills..this problem is not just with this issue it will be with alot of other issues as the new wave of morons entering the work force will know nothing about customer service stuff...they will sit there and get paid by other people who dont care either...this is the furutre coming...us old people are the last that know what it was like to really have professionalism in a position..it is gone...and was done on purpose...if you cant see iy you will feel it soon enough as we become a 3rd world country...

Stop removing functions!
First, you did away with sorting mail by senders. Now you've taken away the search function. I have used aol mail as my primary email since 1996. But every time you make a revision to the mail interface, you make it less usable. As much as I hate to, I'm about to throw in the towel and go to gmail. I have always hated the gmail interface, but at least they keep important functions available.
Have you you guys ever heard, "if it ain't broke... don't fix it"?
You should really heed that advice. You have taken a user friendly mail interface and turned it into garbage.

I do believe that they're not responding because they think that the complaints will eventually stop. However, not responding is just making people more upset, and it's very unprofessional. I've already spoken to customer support and they think we will receive an answer, but they don't know when. I've tried looking for an email address for someone on the Executive Team, but have had no luck.

Again, again and again. There is always something about this new AOL email that makes me say what a POS. Have you all been fired and there is no one left to answer AOL product support feedback?

So, why can't AOL do us the courtesy of responding to our inquiries about returning to Classic mail? Why can't they at least tell us why AOL imposed this new format on everyone?

I am very unhappy with the "new" AOL format for email. I want the Classic back. Please!!!

Hello? Any staff reading this?

Hi again, So here I am yet again asking you to simply change back ALL the email settings and organization back. The pure incompetence of the staff who developed and created this garbage screen organization needs to be fired. If someone at my place of employment did this, they would be fired for extreme incompetence and ignoring their decades old loyal clients. You do realize that some of us use this platform for BUSINESS communication. You have received over 10,000 and growing NEGATIVE feedback on the incompetent organization, pop ups and overall disaster of the surprised changes to the email organization. My God, this is so cluttered and everything is a complete disaster. Thank God, these changes do not affected doing business emails on my phone for ease of use. Working on my computer with your incompetent changes is a nightmare. Are you reading these? Or has your staff already been fired and that is why nothing has been done to change everything back to the way it was? Surely this is not difficult? You had all the organization format in place already from earlier this year. Change it back for Christ sake.