Beryl 1234
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Many changes, irritating and full of bugs. Select a list pf emails then accidentally clicking an email, all checkmarks disappear. Start over. Gradual frustrating changes every week. Like going home and finding the furniture moved every few nights. What's wrong with you? Allowing script kiddies to each assert their individuality on this interface? Never seen such a klugy never-ending change process in 35+ years of It management. If we wanted Yahoo, we'd switch. What part of stop changing don't you get? I can't get a low memory version for older equipment.
They don't care. AOL had a tremendously loyal user base which volunteered to monitor chat rooms and answer questions. We don't see that no.! I hate the changes and worse yet that they're poorly implemented.
Beryl 1234
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The AOL execs are absolute idiots. After 20 years, AOL has become a super-kluge. Sorting by column and searching other ways was great, now gone. Months of bugs and inoperability while they tinkered. When we paid for AOL we didn't have the cluttering ads. Now you can hardly read the squashed columns. Next, your email on a postage stamp with a page of dancing ads around it.
Many of us have years of email stored. They took away our ability to manage it efficiently. We're loyal boomers. Instead of catering to us, they're driving us crazy. Changing every month and removing our ability to use older equipment by upping minimum hardware requirements. Why?
I have an account I haven't used in a while. I have the password, but can't get in because I have a different cell phone number. If the IT managers were competent they'd have gotten a recovery email address like EVERYONE else so this wouldn't happen.
I called support ready to pay, (which I never do or need to anywhere else). Since AOL changed their verifying requirements, I can't have my account which I have the PASSWORD for. No one else wants it and there's nothing in it.
The tech support center phone center in Romania can't recognize the phone touch tones for the survey choices. I had to press every one 5 times. It couldn't understand my voice either.
The uncaring, stupid management won't let me in my account. For what reason? They get nothing, I get nothing. This is the winning strategy of AOL today.
What a waste. If someone gave them gold bricks, they'd use them in a basement and paint them white. The long-term loyal members are very unhappy and complaining. No other email providers do these endlessly stupid things.