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How can we improve AOL Mail?

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GO BACK TO CLASSIC EMAIL

I just want classic email back. I've had it since 1995. Can't handle the change, don't mess up what already works.

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CINDY THATCHER shared this idea  ·   ·  Report…  ·  Admin →
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  • Laurie Mazza commented  ·   ·  Report

    I have had my emails for over 20 years. All of a sudden they are billing me, which I never gave them my Amex Card, don't know how they got it, and every 1-800 number I call is overseas. And they ask me for my middle name, my last ss number. WHO THE **** ARE THEY? SHAME ON AOL/YAHOO for sourcing all work overseas. They all steal your identity. I don't trust these people and it really disturbs me and my friends that you cannot speak to an American. and to top everything off no one knows what I am talking about. SIMPLE.......I never paid for aol emails and now they want me to pay . No one answers my question because they don't know the answer . get your act together AOL/Yahoo....it is very disturbing. Still cannot speak to an American and still do not have an answer after 4 attempts. One more thing, I have to agree to voice recognition, whether I like it or not, to get signed in. I realize the world is Ai but half the world is against this system

  • Laurie Mazza commented  ·   ·  Report

    I have had my emails for over 20 years. All of a sudden they are billing me, which I never gave them my Amex Card, don't know how they got it, and every 1-800 number I call is overseas. And they ask me for my middle name, my last ss number. WHO THE **** ARE THEY? SHAME ON AOL/YAHOO for sourcing all work overseas. They all steal your identity. I don't trust these people and it really disturbs me and my friends that you cannot speak to an American. and to top everything off no one knows what I am talking about. SIMPLE.......I never paid for aol emails and now they want me to pay . No one answers my question because they don't know the answer . get your act together AOL/Yahoo....it is very disturbing. Still cannot speak to an American and still do not have an answer after 4 attempts. One more thing, I have to agree to voice recognition, whether I like it or not, to get signed in. I realize the world is Ai but half the world is against this system

  • Laurie Mazza commented  ·   ·  Report

    I have had my emails for over 20 years. All of a sudden they are billing me, which I never gave them my Amex Card, don't know how they got it, and every 1-800 number I call is overseas. And they ask me for my middle name, my last ss number. WHO THE **** ARE THEY? SHAME ON AOL/YAHOO for sourcing all work overseas. They all steal your identity. I don't trust these people and it really disturbs me and my friends that you cannot speak to an American. and to top everything off no one knows what I am talking about. SIMPLE.......I never paid for aol emails and now they want me to pay . No one answers my question because they don't know the answer . get your act together AOL/Yahoo....it is very disturbing. Still cannot speak to an American and still do not have an answer after 4 attempts. One more thing, I have to agree to voice recognition, whether I like it or not, to get signed in. I realize the world is Ai but half the world is against this system

  • IGNACIO MARTINEZ commented  ·   ·  Report

    We keep hearing you listen to the customers and even sent a survey. And? Nothing happens.

  • IGNACIO MARTINEZ commented  ·   ·  Report

    Here are 5 ideas to please your customers:
    1) Go back to the original email format.
    2) Go back to the original email format.
    3) Go back to the original email format.
    4) Go back to the original email format.

    Since AOL adopted the same brain-damaged email scheme as Yahoo and Google, I am using Mozilla Thunderbird and only come to AOL proper to keep complaining. I don't read your news or see your ads. Obviously AOL won't listen to their base.
    Go back to the original email format.

  • DIANNE JOHNSON commented  ·   ·  Report

    Put back old form, hate this one!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • FRANK BUDA commented  ·   ·  Report

    I do not like searching mail in your new system. Only looks up old mail & not both old & sent mail unless you type in the email address

  • Ruth LAMB commented  ·   ·  Report

    I also have used AOL since 1995. This new change is confusing and causing me issues. I would like to return to classic aol email. It said I could change back but that is NOT true. I have tried.

  • Anonymous commented  ·   ·  Report

    WANT, Menu select box to do 1000 E mails as before...200 is ridiculous waste of time!

  • Guy Johnson commented  ·   ·  Report

    Have we lost the ability to provide suggestions to reduce SPAM in our Spam folder - this forum seems restricted to comments on Classic Email. Many of us are still suffering with unnecessary Spam

  • SUSAN BRINKERT commented  ·   ·  Report

    If you make getting the old format an option I'll stay with AOL. If not, I'm looking for a new service.

  • SUSAN BRINKERT commented  ·   ·  Report

    Give me back the old email format. There is NOTHING about the new one that is an improvement.

  • Susan Janes commented  ·   ·  Report

    Why ask for comments if you don't intend to do anything about this mess?

  • Fiona Caldwell commented  ·   ·  Report

    You really don't care about your customers at all do you? I hate this new email you've imposed on us. Everyone else commenting here hates it too. But you are ignoring all of us. It's really sad how little you care about your customers.

  • JO WEGEL commented  ·   ·  Report

    PLEASE give me the old e mail. I am 78 and too old to learn a new system. Thank you!

  • TERRY HALL commented  ·   ·  Report

    SWITCHING TO ANOTHER IF I DON'T SEE A CHANGE

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