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AOL does not update

I will see that I have a new email, but when I click on "new mail" nothing shows UNLESS I go up to the "refresh button" on my browser. THEN the new mail will show. Very bad web design.

42nd ranked
BILL CAWLFIELD shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hi. Fix problems when an AOL website isn't working:


Start with the first step, then see if your problem is resolved before moving on to the next.


Clear your browser's cache.

Update your browser.

Restart your computer.

Make sure that JavaScript is enabled.

Disable browser enhancements.

Temporarily disable antivirus, antispyware, and firewall products.

See if the AOL service works from another computer or mobile device.

Reset your browser to default settings.


If you need additional help,  please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


Thank you, 

AOL team


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  • Country girl commented  ·   ·  Report

    My AOL mail on my laptop is Way too Slow.
    I can't even delete (it's way too slow.)
    Even logging in is way too slow and I have Fast internet! Other website work fine. It's just AOL mail!

  • ROBERT JUAREZ commented  ·   ·  Report

    downloading documents has slowed down, and at times does not function

  • Jack Yauger commented  ·   ·  Report

    You keep asking me to upgrade when your regular email is total ****. Why should I pay you anything when basic freezes and is slow FIRCK'N SLOW> if I upgrade IT WILL NOT BE AOL OR YAHOO ******** !!!!!!!

  • PAUL PARISH commented  ·   ·  Report

    PLEASE-- make it possible to scroll through the body of hte email. If it is already possible, please tell me how to do it. THat's what I miss most about classic email-- when I try to scroll through my message, it scrolls through the inbox, hte message disappears, and the information I want, maybe even urgently NEED to know, has passed from view, which is more than frustrating --***'s become a matter for psychotherapy, it's traumatic

  • CRAIG COELHO commented  ·   ·  Report

    Bring back scrolling through email, the new way you have it set up SUCKS.

  • PAUL MERENSKI commented  ·   ·  Report

    Fix the delete function forthe Spam and Traash folders. Someone screwed it up. I can't delete any content fro either folder.

  • JUDITH BRIDGES commented  ·   ·  Report

    I can only see just a one or two most recent e-mails. I cannot see or access earlier or older emails. What's up with this???? If it's not fixed, then I'll just close this out and start using my google account instead.

  • Gerry Johnson commented  ·   ·  Report

    YOUR EFFING PAGE JUMPS AND CAUSES ME TO DELETE WRONG DAYUMM EMAIL WHEN I AM TRYING TO DELETE SPAM!!!!!!!!!!!!!!!!!!

  • Kenneth Buelt commented  ·   ·  Report

    I had an e-mail with 15 attachments that would not allow me to download files about half way through the process. I have also had e-mails with only four files attached that will let you down load one and not let you download the rest of the files. Who is the programmer that set up tis BS????? Really Terrible Job!!!!!!!!! AOL has gone into the toilet!!!! Hire new programmers. Have them intervi9ew some of us that you the system every day and then get management out of the way. You may get a good product again.

  • FREDERICK NOCELLA commented  ·   ·  Report

    AOL keeps freezing up and I haver to restart computer all the time. What's the problem? Should I uninstall then reinstall?

  • H Vi commented  ·   ·  Report

    Can't print anymore, nothing happens when I click on the printer icon. It used to open up a new window where I could print out of, it worked yesterday, but now it doesn't anymore !!!!
    What is going on ????
    Fix it !!!!

  • Susan Janes commented  ·   ·  Report

    When there is mail, I click on it, but it won't load. That's the reason I went to another email provider. I used aol since the 90s, but it no longer works.

  • JOHN SHOEMAKER commented  ·   ·  Report

    I logged in. On the left it shows I have 3 emails in my inbox, but I cannot see them!!! Nor can I see any emails in any of the other folders.
    GRRRRRRRRRRRRRRRRR ...........

  • Noneof Business commented  ·   ·  Report

    You have an issue with Mail loading on Google Chrome. All other websites access fine. I can also get new mail to load normally with MS Edge - it only appears to be on Google Chrome; Windows 10 & Chrome Version 118.0.5993.89 (Official Build) (64-bit)

  • Joseph Veltre commented  ·   ·  Report

    All too often, my email takes too long to load and there are times (many lately) whre I'm told that I have no (Wi-Fi) signal. But when I check my Wi-Fi capability, it states that I am connected. Is AOL down to one tower in all of North America?
    :

  • ALBERT DE PIETRO commented  ·   ·  Report

    When double-clicking an email to open it or when deleting an email that I've read, the screen flashes black for a second before showing the email I've opened or the inbox after deletion. This is a new problem that is very disorienting and needs to be addressed. I suspect the app is having an issue drawing your ads, which is detrimental to your customers' PAID email experience. Please fix this.

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