Skip to content

How can we improve AOL Mail?

← AOL Mail Norrin

AOL does not update

I will see that I have a new email, but when I click on "new mail" nothing shows UNLESS I go up to the "refresh button" on my browser. THEN the new mail will show. Very bad web design.

59th ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

BILL CAWLFIELD shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

Hi. Fix problems when an AOL website isn't working:


Start with the first step, then see if your problem is resolved before moving on to the next.


Clear your browser's cache.

Update your browser.

Restart your computer.

Make sure that JavaScript is enabled.

Disable browser enhancements.

Temporarily disable antivirus, antispyware, and firewall products.

See if the AOL service works from another computer or mobile device.

Reset your browser to default settings.


If you need additional help,  please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


Thank you, 

AOL team


Comments are closed An error occurred while saving the comment
  • FREDERICK NOCELLA commented  ·   ·  Report

    AOL keeps freezing up and I haver to restart computer all the time. What's the problem? Should I uninstall then reinstall?

  • H Vi commented  ·   ·  Report

    Can't print anymore, nothing happens when I click on the printer icon. It used to open up a new window where I could print out of, it worked yesterday, but now it doesn't anymore !!!!
    What is going on ????
    Fix it !!!!

  • Susan Janes commented  ·   ·  Report

    When there is mail, I click on it, but it won't load. That's the reason I went to another email provider. I used aol since the 90s, but it no longer works.

  • JOHN SHOEMAKER commented  ·   ·  Report

    I logged in. On the left it shows I have 3 emails in my inbox, but I cannot see them!!! Nor can I see any emails in any of the other folders.
    GRRRRRRRRRRRRRRRRR ...........

  • Noneof Business commented  ·   ·  Report

    You have an issue with Mail loading on Google Chrome. All other websites access fine. I can also get new mail to load normally with MS Edge - it only appears to be on Google Chrome; Windows 10 & Chrome Version 118.0.5993.89 (Official Build) (64-bit)

  • Joseph Veltre commented  ·   ·  Report

    All too often, my email takes too long to load and there are times (many lately) whre I'm told that I have no (Wi-Fi) signal. But when I check my Wi-Fi capability, it states that I am connected. Is AOL down to one tower in all of North America?
    :

  • ALBERT DE PIETRO commented  ·   ·  Report

    When double-clicking an email to open it or when deleting an email that I've read, the screen flashes black for a second before showing the email I've opened or the inbox after deletion. This is a new problem that is very disorienting and needs to be addressed. I suspect the app is having an issue drawing your ads, which is detrimental to your customers' PAID email experience. Please fix this.

  • Pump Repairs LLC commented  ·   ·  Report

    Each one of us in the office must refresh the BROWSER before we can refresh new mail. This is so frustrating because if someone answered an email, the others still see it as a new email. Used to, when someone responded, it was automatically moved to old mail.

  • Susan Janes commented  ·   ·  Report

    Took 2 hrs for AOL mail to load this morning, which is why I changed my email to another server quite some time ago. I see AOL has done nothing to change that problem.

  • Lynne Waymon commented  ·   ·  Report

    O use touch screen for most of my commands. Often have to touch the screen several times to delete something or to turn the star red. AAARRRGGHHH!

  • Kathy commented  ·   ·  Report

    The black sidebar disappears in my email. I am unable to scroll down to read the content. Please fix this ongoing terrible issue with AOL

  • George Van commented  ·   ·  Report

    When I open mail, it jumps to a reply. I didn't click reply but there it is. This is a real pain. FIX IT!!! If I want to reply, I have to read the email first.

  • KENNETH EBNER commented  ·   ·  Report

    Please let us have the classic version back, why change something that was working, now it's broken.
    I had to change to gmail with no problems

  • KENNETH EBNER commented  ·   ·  Report

    Please go back to the Classic Version! This new version sucks
    Every time I open a new Browsers I get kicked out of AOL.
    It is getting very old. I have now gone to gmail with no problems

  • EDWARD MAGLIOCCO JR commented  ·   ·  Report

    deleting unwanted...mail...and...opening...new...mail...is...extremely....slow!...Bring...back...the...old..vertion...

  • Susan Janes commented  ·   ·  Report

    They ask for feedback, but they do nothing about it. No one asked for a different aol mail. They just mucked it up.

← Previous 1

AOL Mail Norrin

Categories

Feedback and Knowledge Base

(thinking…)