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keep getting spam from "blocked" senders

I keep getting SPAM in my folder from @kellykat.com. I've blocked these emails multiple time, but still they come. I'm getting more and more SPAM in my inbox, which I move to SPAM. You always ask if I want to "unsubscribe." I never subscribed to these domains. They are just trying to get AOL to give them legitimate email addresses. Wise up!

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VICKI GIBBS shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Hi. We're sorry to hear you're receiving spam emails! We have some solutions for you, please refer to this article to learn how to best manage unwanted emails:  https://help.aol.com/articles/aol-mail-spam-and-privacy  We also added additional security features for AOL Mail: https://help.aol.com/articles/additional-security-features-in-aol-mail  Moreover, the block feature is best used for people, not spam, since spammers can use spoofed accounts. This means, what you see and add to your blocked list might not be the actual sender address. If you need assistance, you can reach out to us at https://help.aol.com/contact/     


Thank you!  

AOL Mail team

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  • ceciliasi commented  ·   ·  Report

    Please do something about the number of spam e-mails that are sent daily. Some with quite vulgar content. It is annoying and downright disgusting to get over 30 spam e-mails daily. Your customers would appreciate any effort made on your part with this problem

  • AM G commented  ·   ·  Report

    Better controls to block filthy spam email

  • Daryl Cooke commented  ·   ·  Report

    How or why did you break or disable the spam filters? Your other email service (Yahoo) still has functioning spam filters (for the moment) so I don't understand how the most obvious spam and phishing emails are being delivered straight to my inbox for the past 2 to 3 months. Reporting them, sending to spam, and adding filters is doing absolutely nothing. Many email services figured this out years ago, including AOL, until lately. Fix your broken Spam filters.

  • ANDREW MILNE commented  ·   ·  Report

    AOL always put emails from Which? magazine (info@mail.which.co.uk) into my Spam folder, I have specified literally hundreds of times that they are 'Not Spam', but it has no effect.'

  • Deborah ENGLESON commented  ·   ·  Report

    Why when I tell email something isn't SPAM and list the address in the safe senders does it STILL KICK IT BACK TO SPAM????????? Even when I say it's not SPAM, a forward bounces back. There doesn't seem to be any way to change the status of an email so that it comes through in NEW MAIL.
    I pay for the Washington post and am sick of trying anything and everything to get my daily articles. I'm stuck with AOL because many years ago Verizon sold off its email to AOL. Anyone with a verizon.net address has to go through AOL first. I do NOT want to change to gmail. There has to be a fix for this.

  • MICHAEL COOK commented  ·   ·  Report

    EVERYONE who HATES AOL SPAM ... Please refrain from clicking on the obnoxious spammers who have invaded the sancitity and supposed privacy of our email streams. Sooner or later, they will stop buying add space on our private email sites if they DO NOT RECEIVE ANY RESPONSES

  • MICHAEL COOK commented  ·   ·  Report

    ARE YOU COMPETING WITH McAFEE FOR THE MOST OBNOXIOUS INVADER OF THE (FORMER) SANCTITY OF MY EMAIL INBOX. WELL YOU'RE NOW THE WINNER

  • Guy Johnson commented  ·   ·  Report

    I think the question should be "filters that work on spam". Currently your filter determining what is sent to the spam folder precedes the user filter - hence suspected spam has already been directed to the spam folder before the user filter can direct it elsewhere like to trash. Any chance you can change this?

  • Neil Morris commented  ·   ·  Report

    Filters do not appear to work unless you provide the full address of the sender , setting up filters using partial addresses like 'ends with' and providing 'confermetsarah.com' are a waste of time. Do we have to supply wild card characters (regex for instance) to make them work

  • JOSEPH FORD commented  ·   ·  Report

    None of your filters, do anything to prevent any spam, no sorting your email service is useless. If you want someone to pay for service. you have to provide one. Right now it, not worth it. you like the us Mail only trash is delivered.

  • STUART YOUNG commented  ·   ·  Report

    Allow domain blocking. I have tried various filters to get rid of persistent spammers. The current one always features confermetsarah as part of the domain, or has owner in the first part of the senders address - can you just not block this and let all your genuine users get on with their life.

  • Robert Osswald commented  ·   ·  Report

    Daily trading statements continue to be dumped in my SPAM folder.
    😒 It doubles my workload every day

  • Robert Osswald commented  ·   ·  Report

    Numerous important emails have been routinely sent to my SPAM folder.
    The search function didn't identify them. I was forced to sort through HUNDREDS of spam emails to find them.
    Especially annoying is the inability to sort ANY folder by email address, which makes searches MUCH easier

  • HARVEY SCHORR commented  ·   ·  Report

    Every day I find items from Substack contributors I subscribe to in Spam. I dutifully mark them as Not Spam thereby moving them to Inbox, but your system continues to treat subsequent items as Spam. Frankly it’s worse finding legitimate mail in Spam than spam in Inbox.

  • SUSRACH HM commented  ·   ·  Report

    Spam arriving in mailbox. Legitimate mail going to spam. Never ends.

  • LARRY STURGILL commented  ·   ·  Report

    your blocking thang works until a hacker has figured out how to send spam that does not show an email address and then your block does not work. I have had a long process to get you to hear me and I deleted the raw message I sent in my complain messages. if you can go back and find my complaints to customer service you can see how he is screwing your blocking system. other wise I will save the next one and you can notify me you want it

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