MALINI SODHA commented · Just Now · Edit… · Delete…
This paid aol sucks! Philippines call center is MOST RUDE PEOPLE! aol needs to FIRE THEM NOW! and get call center to another country that people or tech support have better manners on how to treat AOL customers! I AGREE WITH ALL THE PEOPLE THAT HAVE COMPMAINED IN RECENT MONTHS ON THIS FORUM! I WILL ALSO WRITE TO BETTER BUSINESSBUREAU IN MY COUNTRY AS WELL, now!

Ursula Dr. Sezgin commented · September 22, 2023 12:30 · Report
I hate this new mail as well. It’s nonsense and useless and costs a lot of time with meagre result.

WENDELL JONES commented · September 18, 2023 11:11 · Report
I hate this new mail, can`t do the things that worked before, now nothing works the way it did before.
hate hate hate it

George Sampson commented · August 29, 2023 11:49 · Report
The delete function does not work properly. Items not checked for delete if between items to be deleted or next the last one to be deleted get deleted automatically. One has to search for them in deleted to get them back to "Keep as new"....

Anne Lore commented · August 24, 2023 16:04 · Report
Change it back!-- or give us an alternative option as close as possible to the old AOL. The new "Standard" is unacceptable. Please listen!

Joann Verba commented · August 21, 2023 12:36 · Report
And all my photos are gone. I had years of photos that I took with my camera . . . gone forever!

Joann Verba commented · August 19, 2023 05:09 · Report
This new format has ruined my life. I'm handicapped and spend a lot of time on mail. My life is ruined.

DAVID WILLIAMS commented · May 23, 2023 20:33 · Report
GO BACK TO CLASSIC MAIL

been on the phone to speak to so called "expert" now for past 10+ minutes!

They need to be fired now and move call center like yesterday! these tech people have huge attitudes, and need training in how to deal with consumers!

This paid aol sucks! Philippines call center is MOST RUDE PEOPLE! aol needs to FIRE THEM NOW! and get call center to another country that people or tech support have better manners on how to treat AOL customers!

Product Support (Admin, AOL)........Please answer our concerns , stop ignoring us all!!!!!

I've had enough of this test system ......

Product Support (Admin, AOL) where are you....don't hide, please tell us all what's going on ???????

Here here !!!!!!

I think the "system" is in user test.... must be its full of bugs....

This "new" format is quite pitiful in fact worse that awful .....

Will it ever be corrected ....please answer ""Product Support Admin AOL"" ?????

I wonder when it will change back ?????? Please answer ""Product Support...Admin. AOL)

Go back to the old format.

I want to go back to the old format. it was very very easy to use.

I hate this new mail as well. It’s nonsense and useless and costs a lot of time with meagre result.

back to AOL classic please

Amen and completely agree. The only good thing about tis new e-mail system is we have dark mode. Otherwise it is horse****!!!! Someone should be fired over this. This is as bad as the Bud Light ***** up!!!

I hate this new mail, can`t do the things that worked before, now nothing works the way it did before.
hate hate hate it

Support Admin Aol, can you please respond and Restore Classic Urgently after launching in error, an untested and unfit for purpose prototype substandard email system . Be professional...

Please provide detailed information as to how we can revert back to the previous format of AOL. How many complaints does AOL need to receive before AOL realizes that Everyone Hates the New Format. We're paying for an email service that we either can't use or is difficult to use. I personally hate the new Yahoo email option. Please return my Paid-For AOL Email Service to the previous format, so that I and other consumers can receive and use the email service that we're paying for.

The new format has crippled an otherwise convenient and usable product. I've been a paid user since 1999/2000. I'm so unhappy with the new format I've started to look at alternatives.

The new format does not "enhance" my user experience. It is no longer easy to sort and search easily. Features have been removed. And to add insult to injury, the new interface lags and is no longer quick. The inability to even have an *option* to use the old format is inexplicable.

Whoever spearheaded the interface change and demolishing of all the previous features and ease has done your customers a disservice. If the company cares about retaining long-term the many thousands of its users who loved your product in its prior convenient to use form, please remedy this asap.