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How can we improve AOL Mail?

← AOL Mail Norrin

Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • Lona Wilson commented  ·   ·  Report

    You are forcing me to head over to my gmail address... I absolutely HATE the new format and total lack of good choices for fonts and sizes. Please tell me how to change back to the "old" format.

  • Margaret Styles commented  ·   ·  Report

    why oh why did aol waste money doing something that didn't need fixing. Back to how it was please.

  • GARY BISHOP commented  ·   ·  Report

    I HATE THE NEW FORMAT AND WILL BE SWITCHING TO MS TODAY. 20 YEARS I HAVE BEEN HAPPY WITH THIS - CHANGE BACK !

  • homebinc commented  ·   ·  Report

    go back to old format please, or include option to go back

  • GARY HOLMES commented  ·   ·  Report

    The new look was imposed on me today and it's awful....please include an option to go back to the old version or you will lose even more people.....
    Hard to believe that anyone thinks this is an improvement..it's not !

  • JACK PLISKIN commented  ·   ·  Report

    The new mail version sucks. I want the classic version back. Pay attention to the demographics of your customer base. Your customers do not want you to fix what is not broken with new and different features they must now get acquainted with and learn. This is too frustrating and time consuming.

  • BJ krag commented  ·   ·  Report

    Why did you change my mail format without giving an option to refuse. This new format is onerous, cumbersome and confusing.. This is going to be AOL's "Bud Lite" moment if you don't return to the old format.

  • Janet Reiter commented  ·   ·  Report

    I want the old format back. I didn't sign up to change mine for this reason. I liked the layout so much better. It's more of what I used and liked. This is not the way I want it set up at all. I didn't notice I lost spell check. I use the spell check often. I liked the little emoji's too.

  • MARK MURDOCCA commented  ·   ·  Report

    New format sucks, nothing wrong with old format. Please give option to return

  • Robert Ellis commented  ·   ·  Report

    Changing to this current format was a tragic mistake. I would request resetting "bobkellis" back to it's former format before this one was accidentally initiated. This was not my purpose in coming here tonight. The old(er) format was easy to use and we have no time for initiating a new one.

    PLEASE RESET "bobkellis@netscape,net" to what it was this morning and these past years so we can continue in using it. Thank you. <>< LogoSeeker

  • Nurse White commented  ·   ·  Report

    I do not have time to figure out the learning curve for the new format or go through this process each time. Leave the classic format for those who prefer it.

  • JERRY STENCEL commented  ·   ·  Report

    My old email just changed to this new piece of ****! II HATE IT!!!!!!! Who the **** gives them permission to change this????? AOL SUCKS !!!!!!!

  • Kimberly Lugo commented  ·   ·  Report

    I have been with AOL since 1996 but this will be the straw that broke my back. Some "genius" wanted to get promoted and needed a way to do it so we all are being tortured with this pathetic, Google styled mail system. Well, AOL, the joke has been on you for years and I have put up with it....now, we are done. The clock is ticking. Go back to what we all loved you for, simplicity, or I will find an email that people don't laugh at everytime I give them my email. P.S. genius who got promoted, take a page from Bud Light and know some things are better left alone.

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AOL Mail Norrin

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