new format terrible. ads clutter everything. always popping up interfering. why can't you leave things alone. if it ain't broke don't fix it. sick of you always messing/changing things. STOP!!!

Over 1100 complaints about the changes to AOL's email tool! WOW! Wake up AOL! Too many changes and they have made using it harder, more complicated!

Why are you doing this? I will also drop AOL if you do not give us back the email the way you had it....

Your new AOL Mail format sucks and I hate it. If it wasn't broke for God's sake, why can't you leave it alone. You are forcing me after AOL first came out all those many years ago to fricking leave to go to another format which is also FREE! Contacts are now worthless, Address Book omissions now common place, after one or two letters group DO NOT populate, etc., etc., etc In the next 30 days I either have the option to go back to the old AOL Mail format or I'm gone! Don't believe me? Watch me!

If I wanted a change from AOL I would have canceled and gotten a new account with another
email company that I don't have to pay for!!! They are FREE!

I like a 2 step process which includes my cell phone number.

Go back to original AOL and leave it alone. OR offer two different AOL formats. Let the user chose.

AOL seems to have no intention of listening to user feedback. Remember they are owned by Yahoo and Yahoo has never cared about what users want. They have released many horrible webmail designs over the years. I want AOL Mail, not Yahoo Mail.

i like the E mail like it was please

Not happy going to a another provider

Go back to Classic email

Go back to the original version we had years ago!!! I hate the new version!! Not simpler it is more difficult with filing emails!! You can’t view files on other devises!

This is getting more and more annoying. You know older citizens use AOL. I've had it since the beginning when we had to pay every month for it. Now it just really is a mess. I probably could get better use from gmail or yahoo. It would be just like starting over and that's just how I feel about the changes. Why wouldn't you check with your clients and at least get some idea how we feel. I'm sure some love it. I'm sure most hate it so give us a choice.

I want my old format back. Also stop charging me $6.99 for something I did not authorize. I specifically said NO!

I hate how attachments now show up in the e-mail messages. They are difficult to locate, particularly when there are several individuals working as a team to edit a document.

Where's my emails, contacts, etc.?

This new stuff is annoying at best and a distraction.

This new stuff is at best a complete distraction and annoying!

This is the most illogically laid out design I have ever come across. I was in the process of deleting old, un-needed emails, when all of sudden your new layout was forced on me. At the same time you now have increased my monthly fee and added MORE advertisements. This is most likely going to cause a large number of your clients to review and reconsider staying with AOL. Your development team really made a mistake with this new format.

Every time I'm typing a reply or mail, it deletes unexpectedly. It takes sometimes up to five times or more typing and copy/paste to finish and send (which I have to do quickly) before the email archives itself.

IF NOT BROKE, DONT FIX IT!