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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • Barbara Kennedy commented  ·   ·  Report

    I agree old mail is better can't get all my mail What is going on?

  • GAYLE DAVIS commented  ·   ·  Report

    Please go back to the classic email been with AOL forever This change is not a good Idea. If it works why change it.

  • Ana Silva commented  ·   ·  Report

    Totally agree with Cindy Thatcher! How can we go back to classic e-mail?

  • ANTHONY HARRIS commented  ·   ·  Report

    I don't see much point in your having created the new format. Why am I having to click on relocated buttons and learn new patterns when the classic one was more efficient? Your having changed things so radically seems somewhat narcissistic to me. Come on AOL, let's be sensible about this error on your part.

  • Anonymous commented  ·   ·  Report

    don't like my email format & take ads out

  • Ryan Howard commented  ·   ·  Report

    ITS ****!!!! CANT INSERT NO INSTRUCTIPNS HOW TO!!!! JUST CHANGE IT AND LEAVE US ALL TO IT!!!! MESSING WITH MY WORK NOW WASTED A WHOLE BLOODY DAY TRYING TO NEGOTIATE TO NO AVAIL!!! PUT IT BACK YOU MUPPETS

  • Larry Felder commented  ·   ·  Report

    new email is junk go back to the old one or recommend one that works

  • Sal Saad commented  ·   ·  Report

    I CANT RETRIEVE MY HISTORICAL MAIL!!! ( old, deleted , etc...)
    LISTEN TO ALL THE COMPLAINTS AND GO BACK TO OLD FORMAT OR IM LEAVING TO YAHOO

  • Jan Gardiner commented  ·   ·  Report

    Classic EMAIL is easy to read. I have sight problems & this new email is very difficult to read.

  • RAKESH SINGH commented  ·   ·  Report

    Your new email look, especially with the annoying ads are horrible. If I wanted a Gmail look I would have kept my Gmail. Please revert back to the classic ad free look that prevents me from taking on a Gmail account.

  • Alan Palermo commented  ·   ·  Report

    AOL mail barely works.
    PAINFULLY SLOW
    NOT RESPONDING OFTEN
    Why are we paying for this? Mail is all I do here and after all these years i'm done

  • KENNETH SLOTKOWSKI commented  ·   ·  Report

    I agree! The spam filter needs to allow wildcards, as an example: newslettersforname@* or newslettersfor*@*. This would eliminate nearly 99% of my spam!!!

  • Diana Long commented  ·   ·  Report

    Please go back to the email form before this new one. I have twice the clicks to put and address in my email. Why change a good thing? Or at least give us the option of keeping our old email form.

  • SAPPHIRE AHMED commented  ·   ·  Report

    AOL news is garbage and a distraction from the real issues. Also, they limit free speech when it doesn't suit their political views especially their obvious pro apartheid zionist colony stance.

  • Carole Anne Pepe commented  ·   ·  Report

    I had no idea I could voice my opinion. This new format is awful and I can't figure out any of the setting you put in place. I don't understand why your clients don't have a voice in these changes.

  • Janis SPRUNGER commented  ·   ·  Report

    I agree, I don't like this new one either. Can't find anything, can't edit bc can't find what looking for and not user friendly. I can't find the contact listing under my groups, Need to edit but they are no where to be found. I WANT THE OLD SYSTEM BACK, THIS ONE IS A MESS. CAN'T YOU ASK THE USERS BEFORE CHANGING THIS STUFF????!!!!

  • Harvey DAHLJELM commented  ·   ·  Report

    Having been a AOL user for two DECADES without a problem, today, all of a sudden, I can NOT SEND nor reply to emails I receive. I can write the email text and save the draft, but I cannot reply to any emails I receive because the normal SEND button is gone making it useless.

  • Bonnie Weurding commented  ·   ·  Report

    Stop screwing around with what I like which is NOT the new format.

  • IGNACIO MARTINEZ commented  ·   ·  Report

    1000 comments? What do you do with the thousands that complained before?
    If nothing else, get back the ability to sort by sender. With hundreds of spam messages and for regular maintenance, it is CRITICAL.

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