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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • ANTHONY GAUKROGER commented  ·   ·  Report

    Font colour choice is poor, options limited, this is not an improvement!

  • MICHAEL SPITZER commented  ·   ·  Report

    Found yet another performance flaw with the new mail layout -- If you are drafting an email to many people (15+) the contact address lines take up so much space you can't even view the text of your email any longer.

    Never a problem with the Classic Version

    AOL -- PAY ATTENTION TO YOUR USERS

    This new format is functionally flawed in so many ways .....

    Either correct the long list of problems --and/or offer Classic Emai as both a permanent alternative as well as a workable version while you fix all the bigs and logic errors in this inferior new layout

  • Stephen Millington commented  ·   ·  Report

    listen to your customers or are you just too big and arrogant for that now - just return to Classic

  • knowlesdeb commented  ·   ·  Report

    adding to the growing pile of irritations with new aol is that I couldn't quickly delete all emails in Recently Deleted. Instead, had to do it by groups. Bring back Classic. Tired of the drip, drip, drip of new problems with this new format.

  • MYFANWY LEWIS commented  ·   ·  Report

    You have made changes, I now cannot send any email. SO this service is pointless. It will not allow me to send anything to anyone.

  • Jenn Delany commented  ·   ·  Report

    the search function is awful and why can't i sort by sender??

  • HOLLY SCRIBNER commented  ·   ·  Report

    This version of AOL in plain words.....sucks. The simple AOL worked. The former version was so easy to use. I spend more time searching how to do a simple task such as "adding a contact" to my email list or searching for a specific email that I have saved, etc. It is annoying.

  • Kenneth Buelt commented  ·   ·  Report

    Amen and completely agree. The only good thing about tis new e-mail system is we have dark mode. Otherwise it is horse****!!!! Someone should be fired over this. This is as bad as the Bud Light ***** up!!!

  • Kenneth Buelt commented  ·   ·  Report

    Amen and completely agree. The only good thing about tis new e-mail system is we have dark mode. Otherwise it is horse****!!!! Someone should be fired over this. This is as bad as the Bud Light ***** up!!!

  • WENDELL JONES commented  ·   ·  Report

    I hate this new mail, can`t do the things that worked before, now nothing works the way it did before.
    hate hate hate it

  • LAURENT CHATARD commented  ·   ·  Report

    Nouvelle Boite email horrible , beaucoup trop de bugs , je vais changer je pense , quelle tristesse !

    The new emails boxe is really bad, many bugs ..........what a pity to must change ......

  • Thomas Foster commented  ·   ·  Report

    Relaunch Wonderful Classic... Put the current formate back into the rubbish bin from whence it came...

  • nancyann50 commented  ·   ·  Report

    I still HATE this new email. I guess you were hoping that we would all just accept it without a whimper. The more I use it the more I hate it and I am still shocked that you deleted the original thread that started back in May with close to 15,000 negative comments. Why even bother to provide a forum if you are going to delete or ignore it??

  • marlenejpm commented  ·   ·  Report

    Can no longer add a new contact list.

  • Charmaine Ng commented  ·   ·  Report

    Go back to the classical email. I hate this new layout.

  • Armentha Davis commented  ·   ·  Report

    When trying to change your password, you send so many keywords that I don't know which set to use. It drives you crazy! It takes all day to change password. It's Terrible!!!!

  • Thomas Foster commented  ·   ·  Report

    Please Restore the Classic System, this current untested version has obviously been made live in error

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