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How can we improve AOL Mail?

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Stop screwing up working versions just for the sake of change

You don't need to keep adding new things, because you keep screwing up old things in the process. The email used to work reliably; now random parts of a conversation go to spam, and the search function fails to find half of the things that include the search term. YOUR AI DOES NOT WORK RIGHT so stop forcing it on us until you get it right.

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Harlan Rosenthal shared this idea  ·   ·  Report…  ·  Admin →
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  • HARRY HILL commented  ·   ·  Report

    Go back to the old email that actually works. I've been complaining about issues since the changeover. Obviously, AOL doesn't care. Time to leave.

  • Luigi Di Rauso commented  ·   ·  Report

    MY IDEA IS VERY SIMPLE " GO BACK IMMEDIATELY TO OLD AOL MAIL". YOU WOULD MAKE EVERYONE VERY VERY VERY HAPPY. THE OLD AOL MAIL WAS PERFECT WHY CHANGE IT? NOT CHANGING IT WOULD BE WICKEDNESS!!!

  • Louis Gatti commented  ·   ·  Report

    I lost mail that i needed because it is too difficult to handle the new format when cleaniing up

  • lyonsrealty commented  ·   ·  Report

    Only feature I like is you can search within the folders you create. The ads are awful and not relevant and STOP trying to be outlook. This is why I dont use Outlook it sucks. Old format please and thank you.

  • DAVID STEWART commented  ·   ·  Report

    The basic AOL is really bad. This is so much worse. 2 words; EPIC FAIL. Go back to the old format.

  • dadswellservice commented  ·   ·  Report

    AOL mail is now frustrating, annoying and downright unfriendly. It does not function better with the "Upgrade". Perhaps AOL software writers should try using other email services to understand how email should work.

  • ANTHONY ARCATI commented  ·   ·  Report

    AOL is now being run by the idots of a failed educational system and after you add the social media cr@p they are probably not even working a regular week..forget customer service they eliminated that dept...there has been easily over 20,000 responses...i got a copy and pasted letter a few weeks earlier which was just a repeated statement...so we kinda know now that they dont care anymore...so with no one to complain to we are all whistling dixie...

  • DARREN GODFREY commented  ·   ·  Report

    I hate the new layout, much prefer the old one. I detest the way the email (when operating on my laptop, not my phone) just opens the next email in line whether I want it to (or even notice it happening) or not. At first it was just annoying, but when I lost track of an important email, I wanted to smash the screen. More automation is not an improvement. Don't assume your helping me by taking control out of my hands.

  • wkh3 commented  ·   ·  Report

    As any idiot, except AOL Mail, knows, the name of an email can be spoofed. GIVE US THE ABILITY TO VIEW THE EMAIL ADDRESS. If some people want to see the spoofed name, let them keep the spoofed name. AT LEAST allow us the option to turn on the email address in the inbox listing.

  • wkh3 commented  ·   ·  Report

    As any idiot, except AOL Mail, knows, the name of an email can be spoofed. GIVE US THE ABILITY TO VIEW THE EMAIL ADDRESS. If some people want to see the spoofed name, let them keep the spoofed name. AT LEAST allow us the option to turn on the email address in the inbox listing.

  • wkh3 commented  ·   ·  Report

    As any idiot, except AOL Mail, knows, the name of an email can be spoofed. GIVE US THE ABILITY TO VIEW THE EMAIL ADDRESS. If some people want to see the spoofed name, let them keep the spoofed name. AT LEAST allow us the option to turn on the email address in the inbox listing.

  • wkh3 commented  ·   ·  Report

    As any idiot, except AOL Mail, knows, the name of an email can be spoofed. GIVE US THE ABILITY TO VIEW THE EMAIL ADDRESS. If some people want to see the spoofed name, let them keep the spoofed name. AT LEAST allow us the option to turn on the email address in the inbox listing.

  • wkh3 commented  ·   ·  Report

    AOL is ENCOURAGING FRAUD by not allowing the ability for us to view the EMAIL ADDRESS in the inbox.

    As any idiot, except AOL Mail, knows, the name of an email can be spoofed. GIVE US THE ABILITY TO VIEW THE EMAIL ADDRESS. If some people want to see the spoofed name, let them keep the spoofed name. AT LEAST allow us the option to turn on the email address in the inbox listing.

  • Al Botti commented  ·   ·  Report

    Months later, still no answer to turning off Grouping !!

  • EDMUND KING commented  ·   ·  Report

    The previous thread has @ 14,000 comments and this has now vanished (The comment from NancyAnn highlights this very clearly). These comments and the current one highlights the difficulties (not glitches) that users are experiencing. These are genuine concerns and not moans for the sake of moaning. A number of users have stated they are migrating to alternative platforms. Yet Product Support have ignored this, there has been no change to the e-mail system. By admitting that they have goofed and re-instate the old system is not a sign of weakness, it is a sign of maturity to admit a mistake.

  • Carol Ferguson commented  ·   ·  Report

    Please go back to Classic AOL. I can't move a draft e-mail to another folder in the new AOL.
    In the old e-mail, I could move a draft to a properly categorized folder for reference purposes.

  • HENRY DUNN commented  ·   ·  Report

    Terrible change. Go back to the original or at least offer the option to do so.

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