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← Customer Feedback for AOL



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

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1289 results found

  1. The bold titles of unread mails (Desktop) are gone.This is an essential feature to use mail. Why doesn't it exist anymore?

    924th ranked

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  2. LOG ON 2 STEPS

    "Next time you sign in here, you won’t be asked to complete 2-step verification." When is this going to happen? Still have to find my phone to log on.

    246th ranked

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  3. Allow users to change the order of labels

    Allow users to change the order of labels such as Inbox, Sent, Spam, Trash, etc, so they can be easily accessed by how frequently they are used

    924th ranked

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    Gathering Feedback  ·  0 comments  ·  Admin →
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  4. direct access to email

    direct access to email

    472nd ranked

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    1 comment  ·  Admin →
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  5. Kindly remove the lines on the left hand side whenever there are replies on an email.

    Kindly remove the lines on the left hand side whenever there are replies on an email.

    643rd ranked

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    Gathering Feedback  ·  0 comments  ·  Admin →
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  6. classic email back please - no real reason to change that

    Please, we want the old view back. Why change something, which was good, easy to use and reliable ?

    75th ranked

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  7. Metal Roof Ad over inbox mail AND other Ads (big problem)

    I keep choosing to hide ads that are irrelevant to me, click "other" have tried "offensive "have tried all options of why when providing feedback as to why I want to hide the ad," AS SOON AS I'M DONE THE SAME AD/ADS CONTINUE TO SHOW? It's bad enough that we're spammed with these irrelevant Ads since AOL became "YAHOO LIKE," but you're providing an option to hide an Ad you're not interested in for whatever your reason, and to provide feedback about why, and then your "latest upgrade/downgrade" continues to show it to you anyway? Is anyone driving this train?

    71st ranked

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    1 comment  ·  Admin →
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  8. Read receipts

    Read Receipts

    176th ranked

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    Gathering Feedback  ·  3 comments  ·  Admin →
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  9. more diversity in stationary

    Will you offer more racial diversity in the stationary? Love the kitties and puppy dogs, though.

    216th ranked

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    Gathering Feedback  ·  4 comments  ·  Admin →
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  10. Show the number of messages in the spam folder

    Show us the number of how many spam messages are in the spam folder, just as you do in the inbox. We used to know if we had spam. Now the spam folder always looks empty. But too much is going in there, and we don't always know we need to check.

    134th ranked

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    Gathering Feedback  ·  2 comments  ·  Admin →
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  11. aol mail format

    Pls revert back to the classic format. I still hate this new format.

    278th ranked

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    1 comment  ·  Admin →
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  12. how about holiday wallpaper for the mail

    holiday wallpaper for the mail

    192nd ranked

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    2 comments  ·  Admin →
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  13. Stop the McAfee License Renewal Notice ads!!!!!

    Please stop the McAfee License Renewal Notice ads. They are deceptive. I don't nor will I ever have McAfee's **** software installed. No matter what I do, they won't go away. I'm thinking about reporting it to the FTC for deceptive sales practices.

    192nd ranked

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  14. Please make it possible to delete ALL blocked messages at once.

    Please make it possible to delete ALL blocked messages at once.

    278th ranked

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  15. allow removing ad panel which chops off right side of pages I want to print

    AD panel causes my pages to be cropped so that I only get left side of printed pages. Allow removing ads for printing.

    246th ranked

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    Gathering Feedback  ·  1 comment  ·  Admin →
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  16. New EMAIL is a step backward. Plain English replaced by icons, no insert capability or change background color of copied text

    Simply revert to the old email format. What isn't broke doesn't need changing.

    71st ranked

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  17. Non functioning printing

    Sort out the printing problem in Firefox. Really annoying that inforation in Paypal statements and some other emails does not transfer to printer. The 'work around' is to click 'Cancel' then copy the full in formation into a blank document in Word and print form there. Tedious and time consuming!!!!

    216th ranked

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    2 comments  ·  Admin →
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  18. Can't use carriage return/line feed when composing email

    When I write a new email it won't let me to hit return to start new paragraphs. If I create the email in notepad and copy/paste it into the email it works but that is a royal pain in the neck and just is not acceptable. You want everyone to quit using AOL email? That's the way to do it.

    192nd ranked

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  19. I want my old version back do not like this new version

    How do I get my old version back. Did not authorize this

    77th ranked

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  20. page design and intent

    the composition and reading pages have become to cramped due to inefficient use of page feature spacial area design and distracting commercial endeavors

    643rd ranked

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