AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1183 results found
-
New AOL Mail inserting wrong email address
When typing the first few letters of my email address, the New AOL Mail is incorrectly completing it with an email address to another domain that I have never used on AOL, nor is it in my Contacts List. This forces me to manually type my correct AOL email address in the CC or BCC box. How does this happen and how can it be fixed?
564th ranked -
Why I can't alphabetize my inbox
I don't like the New AOL look because you took away the feature to alphabetize the inbox
913th ranked -
913th ranked
-
GO BACK
Can't stand the new e-mail STILL. And the little guy that comes on for "ads" is a pain in the butt! You all just make things worse!!!!!
913th ranked -
Woke up today with a new folder in My Mail Folders called "Views". Don't want it/didn't ask for it/want to delete it . . . but can't!
Make additions like these optional - a simple "yes/no" click will do. OR an option to delete it altogether if it is dropped on me unsolicited!
564th ranked -
way too much clutter
I'm trying to send an email with a copy to a second person.
so the screen shows the recipient, the second recipient, and empty BCC box, then the subject line, then the font options, then a TEENY TINY space for me to write in.
Everything except the space I'm writing in needs to be collapsible.
564th ranked -
not possible to open a word document in AOL!!!!! Feedback given several times. They will not change things. This is elementary.
I have to send emails to Outlook to be able to open a word attachment. Useless AOL. When will you catch up and do what people need?!!! Won't hold my breath!
564th ranked -
Gentleman: Really don't like the changes, I find the new contact list format to be a poor replacement--doesn't work well
Contact list not easy to use, doesn't pull up contacts with minimal info
913th ranked -
How can I search and receive results from folders other than Inbox, such as Sent, Spam, and Draft boxes?
How can I search and receive results from folders other than Inbox, such as Sent, Spam, and Draft boxes?
112th ranked -
fix the new mail and old mail stop being a hardhead
go back to classic
913th ranked -
Default text does not work and now, testing links stopped working.
Pleaase provide a way to ask questions. For example:
Default text does not work and now, testing links stopped working. How do I fix it.
913th ranked -
112th ranked
-
This stupid new mail is so jumpy.
The page never stays at the top. Every time I respond to a message, it jumps and i click the wrong one and then it goes to the middle of the list of emails. It is too glitchy. Is there no one that actually tests these updates? It's driving me crazy!
913th ranked -
GO BACK THE THE CLASSIC EMAIL!!
If it's not broken, don't try to fix it!! Get rid of the truncated lists of contacts. I have 20+ contacts beginning with S and I can only see 4. Just give us a full list with a search facility it would be much quicker and cleaner and get rid if the stupid emojis at the side of all the contacts!!!!! Stop cluttering up the space with objects that are of no useful purpose except to look pretty, which they don't!!
913th ranked -
Too much searching around for commands. Delete at the top. Send, reply at the bottom. Finally saw the print icon. Why are the controls no
Too much searching around for commands. Why not place all command buttons at the top like Word? some are here, others are there. some are hidden
266th ranked -
Change for the sake of change is frustrating.
I don't like your new color schemes and I can't directly delete a mail without taking extra steps. Why do you have to change a system without adding any extra benefits. It just keeps your programmers busy. Maybe they should be let off.
266th ranked -
Learn from the past
If it ain't broke, don't fix it. If we ask real nice, will you go back to the classic version? Probably NOT! The new design is not pleasing to the eye at all. Stop trying to justify your silicon valley salaries, you all be replaced by A.I. soon enough. Put it back!
266th ranked -
The "Gathering Feedback" is BS
There is no "Gathering Feedback." The kids who came up with this shizzle are just munching popcorn and kicking back waiting for their participation trophies. Stop acting like you care what your long time users actuallly think. If you did, you would have reverted immediately from this disaster. Anyone actually watching, launch a "classic site," invite us on here, and get YOUR popcorn to watch us jump ship to your new venture.
266th ranked -
too much space taken up by useless stuff at the top of each message
When I click on a message in my inbox and it expands to full size, the header info at the top of a message takes up 2.75 vertical inches (34%) of the 8 inch viewing window (on a 1920x1080 24" screen). It shows the web site of the "From" person and a Visit Site button, the "Subject" with a read/unread button, and then the web site again and the From/To/CC lines. Each of these 3 section is in its own white-space area with a horizontal border.
This stuff is useless to most people who now how to read a "Subj:"…
913th ranked -
Dnn't see it yet.You keep messing with perfection as below.This must have just happened.
I see you have now added "Attach Giff. Now impossible to send pictures
or I own memes to the body of the mail. This is the final straw. The picutres are so tiny even on my big screen I cannot see the picture.
You took a simply beautiful AOL and turned it into more trouble than
it is worth. I do't like your silly giffs. I like to send my own and the old traditional attachtment. I don't like your memmes and you have shrunk the traditional giffs so much I cannot see to choose from your attachnent forder. Original…913th ranked
- Don't see your idea?