AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1414 results found
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Please provide the option to always view unread mail only.
Every time I open a new email, it reverts back to listing them in order read and unread. I would like them sorted by unread only and I don’t want to have to use the drop down every single time. Please provide a setting that will allow for it to always come up as unread.
423rd ranked -
negative comment notification
Members receive a "like" email notice when a member likes the posted comment. How about receiving an 'thumbs down' notice as well?
679th ranked -
Keep As New
It would be incredibly helpful if selecting "Keep As New" would make the email in the In Box stay BOLD. Also, why did I have to go back to find the email in my Deleted items and then move it back to the In Box?
679th ranked -
I'd like to be able to personalize the experience of writing an email on the webmail and I'll also appreciate to have a custom sound!
I'd like to have a way to personalize the experience of writing an email!
I have talked to the Premium customer support and it seems that I'm left with the option to submit a feedback
I would like to have the option to customize the sound specifically for when i receive an email from a contact!
I know that the option to personalize the background of writing an email was possible a while ago on the webmail, I would appreciate that to be back and to also have it on Aol Desktop Gold!964th ranked -
Include horizontal page breaks and icon to include pictures in email
I send out a newsletter to the remaining veterans and their families of a WWII unit. I dislike the changes made to the AOL software. Before I could access a horizontal page break to separate the articles I send out but cannot find access to that feature on this new software. In addition, there used to be an icon to incorporate photos but that option is not available either. The changes are very frustrating and do not serve my needs!
679th ranked -
keeping oldest on top
When I set the option to "Oldest on top," I want it to stay that way. I don't want it switching back to "Newest on top." Annoying.
423rd ranked -
when creating an email I can't see the contact suggestions even if the contacts he is trying to send an email with is on the contact list.
When creating an email I can't see the contact suggestions even if the contacts I am trying to send an email with is on the contact list.
679th ranked -
you combined my aol mail with my wife's - diffeerent name- different passwords- Different sexes!! DUH!! WIFE- HUSBAND!!!
you direct MY wife's name to my account--- I called AOL but you want to CHARGE US FOR YOUR MISTAKE!!!- nOW EVERYTIME I WANT TO GET INTO MY ACCOUNT- i HAVE TO CALL AND GET A CODE!! wE ARE NOT ONE PERSON-- WE EACH HAVE OUR OWN NAMES AND PASSWORDS!!!!! AND YOU WON'T FIX IT!! YOU WANT TO CHARGE US - SO I CALLED THE pay PEOPLE AND THEY SAY THEY DON'T FIX THAT- AOL DOES. WHAT???????????????????????
679th ranked -
GO BACK TO ORIGINAL NEW ONE IS ****
GO BACK TO ORIGINAL NEW ONE IS **** - WHO ON EARTH THOUGHT THAT WAS A GOOD IDEA -
270th ranked -
Email Search
Please, when searching for emails sent to an individual, ensure those emails also show up. Presently, you only show emails the person sent to the AOL subscriber. You do not show emails the subscriber sent to the individual.
679th ranked -
Email Search needs improvement
When searching for emails I send to someone (janedoe@aol.com) it will not show. It will only show emails janedoe sent. Pls allow the search to also show emails I (the aol subscriber) sent to her as well.
679th ranked -
Offer basic customer support for free or provide accurate info. in aol help.
Not requiring a paid account to answer a simple question like how to delete a contact. AOL's online help is of no help - there is no More option icon so I can then delete the contact.. Ive decided to go with another email account when I get a new computer and move to another state. All I need is simple email - nothing else. While your lifelock and other services could be usefull, why would I stay with AOL if this is how you 'help' your customers.
679th ranked -
outlook
Put back ability to use outlook or other 3rd party mail apps. this means either disable the secondary password generator or get it working again
164th ranked -
problem
I posted a problem when the new upgrade went live. The problem is I can not always print my emails. Information is missing in the printing. This is a big problem and you said that you were working on the problem. Wondering if you still are working on the problem because it is still a big issue.
519th ranked -
how to print an email
I can't figure out how to print an email so that the whole message prints, not just a sliver of info on one side of the page. This new format stinks.
519th ranked -
I must be able to sort by name of sender or I will not use the new format.
I receive a lot of emails and keep many to view or delete later. I sort by name and then decide if I want to keep or discard emails in groups. Without this ability it will take a very long time to do this.
188th ranked -
I want to know how many emails I have. Why did you take that away? There was NOTHING wrong with the other format.
Return the number of emails we have posted above the messages.
679th ranked -
Cant send attachments
I am so tired of not being able to attach things to my emails. Mostly since I have used this as my main email for 26 years
203rd ranked -
signature pictures no not function
signature photos do not work properly, cannot put company logo next to name in signature.
270th ranked -
How to read two emails on same screen???
Sometimes you need to have two emails (or more) on screen to sort out something. Seems the layering of emails is with AOL Gold older versions. (it's been at least 1-2 yrs)
Is there a setting for this? Can't locate it. Thanks.679th ranked
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