AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
443 results found
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Fix old mail search,find our old mail,saved mail.
where is my old mail,can no longer find it except for a a sentencee but can not open an old email!!!!!!!
We're sorry to hear you're missing your emails. Our support team can look into this, please reach out to them at https://help.aol.com/contact/
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WHy can't I enter an idea below
For a start, why does this "describe your idea" box disappear whenever I type a headline that includes a word in some other post. Really annoying. What I was trying to describe is your even more annoying spam filter. I use a POP client to download messages, and find that your spam filter repeatedly blocks emails I want from downloading, which forces me to log on to look for them. Don't tell me to get in touch with the senders. I often get PR emails from individuals I've never worked with before, so there's on way go tell them before…
Hi there,
I'm sorry to hear you're not getting all your emails you're expecting and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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email contacts
When I type an email address it does not automatically populate even though I added it to my contacts.
Hi there,
I'm sorry to hear you're experiencing this contacts issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Can't save new contacts
New contacts will not save in the contact list.
Hi there,
I'm sorry to hear you're experiencing this contacts issue and I'd like to look more into it to help, please contact us on X/Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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contacts
when i tried to composed an email and add a contact the email address will not shown up
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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the new version SUCKS ...it lost numerous group email lists , and I have problems even finding some existion list
IT SUCKS , the engineers that did this should be fired IMMEDIATELY , it is totally bad , loosing group remails , etc ,,,only showing a few of my sent emails per month ,
I will be contacting the CEO of Yahoo since I am a shareholder ...Ive been with AOL for 30+ years ,,,you didnt need to change anythingHi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Fix Search Tool
Re-tool the search feature. I can NEVER find what I am looking for unless I manually go through my mail. It says "Nothing to see". Then I can find the email with the EXACT perameters I tried to search for.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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where the h is the SEND button
where is the SEND icon and why do you mess up something that was working.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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email weiterleitung
@aol.com war meine allererste Emailadresse, fast 25 Jahre her....ich habe mich nach langer Zeit heute wieder mal in mein Postfach eingeloggt, wollte eine generelle Weiterleitung der Emails im Posteingang an eine andere Emailadresse einstellen. Leider finde ich diese Einstellung nicht. Also wollte ich die Mails per POP/IMAP abholen lassen, auch das funktioniert mit den von AOL angegebenen IMAP bzw. smtp Einstellungen nicht. Schade! So kann ich AOL Mail leider nicht nutzen.....
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Contacts in my aol.com email contact list disappeared.
I cannot even add them back into my list!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I haven't been receiving many emails...Why??
I haven't been receiving many emails...Why??
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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authenticator nightmare,
I have a work computer and a personal computer I use each and every day and my android phone. I tried the secondary authenticator but everytime I sign in to one of my devise's I have to go get that stinking code again and again, and again, and again, and again ... it is not convenient. I know security is important and I have had trouble with one credit card. I found the leak and plugged it. So why when I use multiple devises and they are all mine I can't get AOL to know they are all mine. There…
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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SUPPORT REQUEST - Please Fix the MAIL SEARCH ENGINE! It doesn't work! None of the Advanced Mail Search Options work.
The Search Engine for finding old emails doesn't work at all!!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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WHY AM I NOT RECEIVING ALL MY E MAIL
DO NOT KNOW WHAT IS OLD AND WHAT IS NEW...
BUT!!! HAVE NOR RECEIVED E MAIL FROM LENOIR EMPIRE FURNITURE STORE.... VERY IMPORTANT...
OR FROM MY AMAZON ACCOUNTHi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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AOL emails cleanup doesn't perform correctly.
AOL doesn't delete your old emails. I say that because I logged on an delete large qty of mail. Especially ads. 2018 up to 2022. Eventually I see them all back again.
When I make a folder and dragged important mail to the folder, I go back and click on the folder to see if items is there. It is there. So now I go back to delete what still shows on the page, and now go back to the folder a second time and the saved emails are gone.
I never had this problem with Outlook.Hi there,
I'm sorry to hear you're experiencing this email issue and I'd like to look more into it to help, please contact us on X/Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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GIVE THE OPTION OF USING STANDARD EMAIL! THE OLD FORMAT!!
This new version does not sync across different devices, I am constantly deleting email that I have either already read or deleted on another device or browser for that matter. FIX THE PROBLEM NOW! I DONT HAVE THE TIME OR PATIENCE FOR THIS! ESPECIALLY FOR A SERVICE THAT I AM PAYING FOR!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Where can I find emojis or GIFs? I don't see them when I want to email.
Make it easier to find emoji or GIFs. I don't see them.
Hi there. You should see the emoji button in the Compose window, below the subject line. For the GIF button, it is located on the bottom of the Compose window, next to the Send button. If you need additional assistance, feel free to reach out to us at help.aol.com
Thanks,
AOL Mail team
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Contact auto suggestion isn't working on line.
When trying to write emails i am unable to bring up my contacts from auto suggestion list
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter/X, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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What happened to all of the mail in my inbox?
My inbox is only showing 185 emails and only going back to December 10. Today is December 11. There had been over 1000 emails. Where are they?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
- Don't see your idea?