AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
443 results found
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can't sort sender in descending order
While I can sort by sender I can no longer toggle between ascending and descending. I have too many emails to try to retrieve all of them to get to the senders whose email addresses are late in the alphabet.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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There has been no lack of use. I do not want a new account.
There has been no lack of use. I do not want a new account.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Never had this happen with the old email
Problem Twice names were removed from our contact list&
We don't how or why?We had to reistall them
This new email gets worse all of the time!!!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Font size in Signature Line and Body of email don't match
The signature font and the body font don't match. I've tried all fonts and sizes and they come out the same. Please fix ASAP.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Group emails. Please return!
PLEASE give us back our old AOL. It was reliable! Can't even add a new contact to a group we've emailed to for years. It doesn't even show up in our contact list.
Need to return our group emails. About to close account...period!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Paying for a problem that AOL created.
What a disgrace, having to pay to get a problem fixed that is something that has happened since you changed the email... You want me to pay for something that is your fault. I don't think so. POS RIP-OFFS
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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I can't even get aol mail to work!
How do I open my email when the site doesn't even work? I can't get my work done!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Error request: Outlook invitation file is transferred without file attribute
Fehlermeldung - Outlook-.ics-Datei kommt ohne Dateiattribut an!
Guten Morgen, In der vergangenen Woche erhielt ich eine E-Mail, schien eine Einladung zu sein. Der Anhang ließ sich nicht öffnen. Die Absenderin teilte mir mit, es sein eine "Outlook-Einladung". Mit diesem Wissen benannte ich die Datei "Untitled" um in "Untitled.ics" und konnte den Termin übernehmen. Mit einem anderen Absender aus einer ganz anderen Organisation testete ich den Fehler heute nochmals. Es war das gleiche Ergebnis. "AOL" entfernt im Anhang ".ics". Ich bitte um technische Korrektur.
Ich kann nicht sagen ob dies neu ist, bisher bekam ich keine Outlook-Einladungen an die AOL-Adresse
Dankeschön…
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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CANNOT SEE MY EMAIL
When I am using the new email standard, I cannot see my email in any folder. When I switch to the other email I cannot see any of my contacts. This **** is getting crazy. I wish I wasn't using this email for so many other accounts. I would go to another website in a heart beat.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Can't find the Write settings to remove self BCC
How remove myself as a BCC??? Can't find the Write setting when signed in.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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"WHITE LIST" of senders
we should be able to create "WHITE LIST" of senders whose emails are not auto routed to spam!
We're sorry to hear about that! The issue you're describing seems like something our Postmaster team can assist with, please inform these senders to reach out to our team at https://senders.yahooinc.com/
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I don't understand what happened to Aol but when I have a few emails in my inbox and check one to delete, it deletes all of them. Annoying!
I'm going to have to change servers....this is RIDICULOUS!!!
When I try to delete only one email or maybe two or more from my inbox, everything in the inbox is deleted. Sooooo ANNOYING!!!!Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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login asks for MORE verifications. Can't get into either of my (2) Netscape.net accounts
login asks for MORE verification's...hey, what if I DON'T own a cell phone AND I DON'T have ANYMORE email verification's (on top of the one you already show). How the ____ am I supposed to get into my email account? Sorry if I like my email easy...but are you trying to get RID of your core users? Tell me, I'll just go away somewhere else that isn't asking me to TRIPLE verify my entry.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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PLEASE LET ME GO BACK TO CLASSIC
PLEASE let us choose the format we like. This new AOL is AWFUL. You can't choose a font or enlarge a font. Some of my email disappears, some is found in SPAM and "old" mail without my touching it.
Why did AOL make this change?
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Mail Icon
When I click on the mail icon I am suddenly getting page not available and it says go to INBOX. This is very annoying. Please fix.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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New Mail is the WORST
Folks, the new mail is a disaster. I am missing messages that I cannot retrieve - can't even locate. Can't scroll worth a rip. Considering leaving AOL after well over 20 years and starting all over. The new mail is the worst.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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email is not working
My email is not loading on my computer, only my phone.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Provide improved service
What is the matter with your service; I cannot send an e-mail or check my inboxes; very frustrating and I may take my business elsewhere
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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So called 'new' system doesn't allow me to send attachments. Receptor DOES NOT RECIVE THEM.
So called 'new' system doesn't allow me to send attachments. Receptor DOES NOT RECIVE THEM. Return to old system. This one sucks.
Hi there,
Hi there. We're sorry to hear you're experiencing this issue! We'd like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.
Thank you,
AOL Mail team
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The new AOL has canceled all my group contacts and have been unable to get them back. How do I return to old AOL?
Need the old AOL. This new version a waste of time; has lost my group contacts and need those. AOL doesn't respond to customers
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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