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← Customer Feedback for AOL



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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How can we improve AOL Mail?

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1231 results found

  1. Get rid of the new format

    I hATE the new format.....HATE HATE HATE!!!!!!! give me back the classic emails!!!!!

    74th ranked

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  2. CHANGE FONT

    THE FONT SUCKS & THERE'S NO WAY TO CHANGE IT IN SETTINGS!!! :(

    291st ranked

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  3. Make the away from the office message easier to find and turn on. Took me forever to dig down to find it.

    Make the away from the office message easier to find and turn on. Took me forever to dig down to find it. had to google it. Not at all intuitive where it is buried

    498th ranked

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  4. hate new email

    I don't like this new email keeps deleting all my mail when I go back to find any old email they gone I want to old system

    228th ranked

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  5. Please reinstall/reinstate contacts category and the ability to insert JPG photos into e-mail.

    Please reinstall/reinstate contacts category and the ability to insert JPG photos into e-mail.

    40th ranked

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  6. App specific password generator doesn't work

    Repair App Specific Password generator. Without it we can't use 3rd party email clients like Thunderbird.

    95th ranked

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    Gathering Feedback  ·  8 comments  ·  Admin →
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  7. email forwarding

    Please enable email forwarding for all emails received.

    129th ranked

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    3 comments  ·  Admin →
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  8. Sort emails alphabetically

    Sort emails alphabetically

    228th ranked

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    1 comment  ·  Admin →
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  9. Would you PLEASE get rid of the "TRY AOL FOR FREE" banner.

    Would you PLEASE get rid of the "TRY AOL MAIL FOR FREE" banner. When it is up, you can't get to the mail page. You have to keep going back to the home page and try mail again, sometimes 3/4 times. I have had AOL mail since around 1995.

    344th ranked

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  10. I Hate Sign In Code

    I hate having to get a new sign in code. This time I had to ask for it to be resent 3 times, then tried another method. I really hate this. It just wastes my time.

    AOL used to be the best email format. Now I am using Comcast more and more. I don't like the new look and I don't like having to get a sign in code.

    129th ranked

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    2 comments  ·  Admin →
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  11. Improve customer support

    Customer support is non-existent. You have blocked all of my most commonly used contacts and they are not able to get hold of me by email.

    291st ranked

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  12. 2-step login verification repeatedly fails with "Invalid barcode..." notice via Microsoft and Google authenticator apps on my iPhone.

    Provide valid QR codes for 2-step login verification by Microsoft and Google authenticator apps on iPhone. Both apps repeatedly report "Invalid barcode..." so only effective recourse is to request 2-factor verification code via email to a non-AOL account... and with no permanant "trusting" of my current login device -- in this case a Windows 11 PC.

    655th ranked

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    Gathering Feedback  ·  0 comments  ·  Admin →
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  13. Make sure advertisements are in English. I don't speak Spanish, but the advertisements at the top of my inbox list are in Spanish.

    Speak English!

    255th ranked

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  14. Ich verstehe nicht englisch.

    Bitte auch deutsch schreiben. Danke.

    655th ranked

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  15. print emails in batch

    I should be able to print emails in batches without having to install a third party software.

    937th ranked

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    Gathering Feedback  ·  0 comments  ·  Admin →
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  16. why isn't there any Fourth of July or Flag artwork on aol when you compose a letter

    why isn't there any Fourth of July or Flag artwork anymore on aol when you compose a letter

    498th ranked

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  17. go back to last weeks design

    go back to last weeks design

    1227th ranked

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    Gathering Feedback  ·  2 comments  ·  Admin →
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  18. Your new email look, especially with the ads are horrible. If I wanted a Gmail look I would have kept my gmail. Please revert to classic.

    Your new email look, especially with the annoying ads are horrible. If I wanted a Gmail look I would have kept my Gmail. Please revert back to the classic ad free look that prevents me from taking on a Gmail account.

    138th ranked

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  19. I didn't ask for your thoughts on what my password should be

    If I wanted to change my password I would have done it myself!!!!

    498th ranked

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  20. HATE NEW AOL MAIL

    THERE IS NOTHING MORE TO SAY.

    42nd ranked

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