AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
443 results found
-
aramohan@aol.com
I don't receive messages
Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
-
I was notified that I was assigned a passkey with out informing me of what that passkey was.
I was notified that I was assigned a new passkey without giving me the passkey.
Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
-
this morning aol ask to verify my account, there was whatsapp listed, there is already my real phone number, anyone can use a fake whatsapp
this morning aol ask to verify my account, there was whatsapp listed, there is already my real phone number, anyone can use a fake whatsapp to access my account so please remove whatsapp before a ocn artist get into my account, please informe me when it is done!!! why we cannot have access tu any support???
Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
-
AOL is blocking some of my emails and they are in my contacts
aol is blocking some of my contacts thru email
Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
-
Frequent Going offline
I have MAC OS15.2
For the last few weeks, my AOL has gone offline, requiring my reentering password at very inconvenient times.... even when I'n not actually using my mail program and believe to be offline!
Is there a setting that can be adjusted?Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
-
Spam
Pourquoi pour certains spam le choix bloqué n'est plus proposé dans la liste déroulante
Hi there! Thank you for the feedback! We are sorry to hear about the issue you're encountering. Could you please contact us on X/Facebook on our AOL Customer Support page with additional details regarding this issue?
-
Hello, how do I switch from my primary email address to my secondary email address? Thank you
Hello, how do I switch from my primary email address to my secondary email address? Thank you
Hi there! Thank you for the feedback. Could you please contact us on X/Facebook on our AOL Customer Support page with additional details regarding this matter? We would be more than happy to help and assist you!
-
Hacker took over my email
My email stmmrv@verizon.net has been Hacked, and the Hacker took over my email and Amazon/KDP Accts.
Amazon notified me last week--I must close/abandon this email at AOL.com. Also, I couldn't sign in to this Acct. because I could get Code in my cell phone--text or WhatsApp, or phone call: finally, AOL code came in via another email address @outlook.com
This is a serious matter--I need to discuss with AOL support and get this Fixed.Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
-
MAIL I SENT TO MYSELF NEVER ARRIVES, YOU HIDE THE EMAILS I SEND, MANY FOLDERS I HAD FOR YEARS DON'T SHOW IN MY IPHONE
I HAVE THE IMPRESSION THAT AOL IS DOING ALL THIS ON PURPOSE TO HAVE THE PEOPLE PAY FOR TECHNICAL SUPPORT- THIS SHOULD BE PROHIBITED- A9OL IS AN EMAIL SERVICE AND NOW IT IT HARNMI9NG ITS USERS TOY8ING WITH THE SERVICE, TECHNICAL PROBLEMS AND MORE- ALWAYS HAD TECHNICAL SUPPORT, NEVER AWESOME BUT AT LEAST THEY USED TO FIX BAD THINGS- NOT ANYMORE- AOL WENT TO THE DOGS
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
-
sending emails
I have lost my send button - unable to send emails?
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
-
Communications X.com
AOL Mail Support's recent reply requesting a Direct Message via X.com requires login in or creating an account on X.com. As this is not a process used, it is not possible to communicate outside of the AOL com domain. Please advise.
Thank you.Hi again! We are truly sorry to hear about this unfortunate event. Could you try to contact us at the AOL Customer Care page on Facebook (https://www.facebook.com/AOLCustomerCare/)?
-
Saved email delete body of message before sending.
When saving emails to edit later (minutes), the body of the saved email is deleted by the system, but still sends the blank email to recipients on the list. Attempting to resend that email with the body of the message in place, is blocked by AOL Mail's limits that prevent sending emails to multiple recipients within an hour after having already sent one; blank messages, notwithstanding.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
-
Where are all my emails, you kept photos from years ago and old documents. Yet you have removed emails from my inbox. WHY?
return my inbox emails
Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
-
Two step sign in verification is of no benefit to us at all, and frankly puts us at risk. I don't want my telephone number associated with
Two step sign in verification is of no benefit to us at all, and frankly puts us at risk. I don't want my telephone number associated with AOL E-MAL. Stop harassing us in this way. Can we opt out of 2 step verification?
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
-
Using Compuserve thru Aol, times out 2 days a week!
Using Compuserve thru Aol, times out 2 days a week! Using Firefox (64bit). Two days each week, I seem to get pop.aol Timing out on getting New messages from Compuserve, down to Firefox. After 2 days, I end up getting 200+ e-mails coming down.
I can STILL see and read and compose messages, going Direct to mail.aol.com (compuserve) cloud, or on my Android smart phone.
So, it seems to be a problem ONLY with Firefox. This has been for almost a YEAR!!! Been "living" with it. Can't find ANY settings that seems to be causing this (Aol or Firefox).Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
-
WHY DID YOU ADD 2 STEP VERIFICATION WITHOUT ASKING
THERE IS NO WAY TO TURN THIS OBNOXIOUS HASSLE OFF. DON'T SAY CALL CUSTOMER SERVICE. THEY WERE CLUELESS.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
-
Your 'delete' function is broken. It deletes not just the email chosen. It also deletes the next email. PLEASE FIX ASAP.
Your 'delete' function is broken. It deletes not just the email chosen. It also deletes the next email. PLEASE FIX ASAP.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
-
When I try to sign on to AOL mail, I can get a phone call with the code in seconds. But I have to ask over and over for a text message
Why do I have to request a text message over and over and over again to get a code. Phone call works but sometimes I don't want the phone to ring it wakes people sleeping.
Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?
-
SPAM MAIL ISSUES
WHEN I REMOVE EMAIL FROM SPAM (marking it not spam) IT GO RIGHT BACK TO SPAM MAIL. ALSO LATELY I'VE BEEN GETTING MORE SPAM MAIL IN MY INBOX. What's going on with AOL? I'VE BEEN COMPLAINING FOR YEARS!
Hello there! Thank you for bringing this issue to our attention, We would like to help you with this inbox issues you are encountering. Please contact us at help.aol.com or on X.com at @AOLSupportHelp. We are looking forward to hear from you.
-
One action should include BOTH computer locations on the same account!
I view my AOL mail account from my home as ell as work desk top. I used to be able to delete/block from either and it would show on either computer location. Now since your change, I have to do it twice!! Really?? It is the SAME account! Can you correct that so one action involves my account on either computer? Please!!
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
- Don't see your idea?