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← Customer Feedback for AOL



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

How can we improve AOL Mail?

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1242 results found

  1. download data

    This account has been open since 1999. I goto download my data and there is nothing there? Where is my 20 plus years of data?

    615th ranked
    0 comments  ·  Admin →
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  2. Why doesn't copy & paste work with AOL Email anymore? It reduces the article's print to small size and totally will not copy the image. This

    Why doesn't copy & pasting of an article or recipe in an email not work anymore? i used to copy & paste recipes with an image and now when I copy & paste the print size is really small and the images will not print out.
    I have eye problems and this new format is causing me problems with my eyes because of the small print size!

    615th ranked
    0 comments  ·  Admin →
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  3. This new format impedes my ability to work!!

    Can no longer create a list. Can't look back at an old email while creating a new one without the new one closing. Can't find or edit lists.

    615th ranked
    0 comments  ·  Admin →
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  4. AOL refuses to let me paragraph as I like using the enter key.

    Allow the enter key indicate a new paragraph.

    125th ranked
    3 comments  ·  Admin →
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  5. No easy way to copy email address

    Everything you did messed the way this email works up. Fire whoever did the changes and change it back. Paying customer

    109th ranked
    1 comment  ·  Admin →
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  6. App password can not be created

    Generating App password sadly does not work for me. I am signed up for some days now and logged in every day to try. The error message: This feature is unavailable right now appears.

    615th ranked
    0 comments  ·  Admin →
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  7. hello, since the new version, searching has become more difficult, impossible to filter for example to display only sent emails, amo

    hello, since the new version, searching has become more difficult, impossible to filter for example to display only sent emails, among new ones only. now when we do a search it gives us the result for everything.

    615th ranked
    0 comments  ·  Admin →
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  8. Dear AOL, Our AOl Mail just keeps getting slower and slower. Please advise on how to streamline this process. Thank you. Wm. R. Shields

    Dear AOL, Our AOl Mail just keeps getting slower and slower. Please advise on how to streamline this process. Thank you. Wm. R. Shields

    615th ranked
    0 comments  ·  Admin →
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  9. My e-mail no longer spaces properly,,,,,,,,,,,,do to the ******* unwanted ads...............please fix!

    Quit forcing ads down our throats............

    299th ranked
    0 comments  ·  Admin →
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  10. Marking emails safe and stop delaying them for 12 hours

    Your Spam detector keeps blooking emails that I receive from customers every day. It also holds it for 12 hours before sending it and then has a red highlighted area that says

    CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

    What happened to the CLICK HERE IF YOU KNOW IT IS SAFE option? it was on the old mail system for years - I need my reports on time not 12 hours later or in the spam folder.
    please give me a…

    615th ranked
    0 comments  ·  Admin →
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  11. aol app wont open on iphone or ipad today, is this a known fault or just my devices?

    aol app wont open on iphone or ipad today, is this a known fault or just my devices?

    615th ranked
    0 comments  ·  Admin →
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  12. Sign in Screen change needs to be like it was

    On the sign in screen, I prefer that you would have left in the button to preview the password screen as to check the password before signing in . If I miss spell the password 3 times, then I am blocked out and have to go through a complicated procedure to be able to again sign in.

    163rd ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
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  13. Yahoo requires all senders to authenticate with either SPF or DKIM.

    Yahoo requires all senders to authenticate with either SPF or DKIM.

    914th ranked
    0 comments  ·  Admin →
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  14. Absolutely no reason to require an extra click to choose where an attachment comes from, no one ever attaches files "from a recent email"

    In decades of using AOL Mail, I have never ever attached a file 'from a recent email'. There is zero reason to make this an extra step, extra click when adding an attachment. Make this a setting you can turn off for the large percentage of us that don't ever do this.

    914th ranked
    0 comments  ·  Admin →
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  15. OLDER EMAILS...WHERE DID MINE GO TO?

    I CAN ONLY SEE 2 MONTHS AGO...WHY CAN'T I LOAD MORE LIKE WE USED TO? NOW I AM MISSING AN IMPORTANT MAIL THAT IS OLDER THEN SEPTMEBER.

    352nd ranked
    1 comment  ·  Admin →
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  16. responding to email

    Used to be able to respond to an email, and then 'keep as new'. With the new AOL, it automatically puts the email I responded to in the 'Old' folder. I want to be able to choose to 'keep as new' after responding.

    35th ranked
    1 comment  ·  Admin →
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  17. Color code

    Any chance we could be able to add different colors/highlights permanently to specific email lines?

    For example: be able to Color code specific emails to help Identify them (their importance) as a group if needed? Or another way to state: by using different colors we could highlight the importance of individual emails and therefore group them accordingly. That would be wonderful! Thank you for your time and consideration in this matter! Greatly appreciated! Food for thought.

    914th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
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  18. the search function on the new email format misses many emails. If I switch to the "basic" format it works much better

    the search function on the new email format misses many emails. If I switch to the "basic" format it works much better

    914th ranked
    0 comments  ·  Admin →
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  19. Need an AOL Functional Calendar

    AOL calendar is NOT functional - I need my AOL email to be synchronized with a calendar invite where I can invite people into a calendar event just like you can do with outlook - this is a major short fall of AOL not having a functional calendar similar to that of outlook

    443rd ranked
    0 comments  ·  Admin →
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  20. new mail old mail new mail

    Why does a new email that I have read show up again a few hours later as new mail?

    299th ranked
    Gathering Feedback  ·  1 comment  ·  Admin →
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