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AOL Mail Norrin



This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.

1176 results found

  1. Automatically forward

    Forwarding email messages from one AOL account to another AOL account automatically. I have two AOL accounts. One is used for personal, and the other I use as the Treasurer for a non profit. This service is offered by many other (FREE) providers. It is a pain to have to switch between accounts and very frustrating when the technology is available. I could care less about the updated "new Look". Give me something I can use... I'm paying for it!

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  2. How can I reply to messages with the full header from the last message included?

    How can I reply to messages with the full header from the last message included?

    From:
    To:
    Cc:
    Sent: Tue, Jan 3, 2023 9:39 am
    Subject: _______

    93rd ranked

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  3. idiots

    Oh, the old version is even worse than the new one. I guess someone there thinks it's a good idea to be able to deal with a maximum of 10 or 20 emails at a time. Geeze this is awful.

    899th ranked

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  4. Allow last filter rule to put emails that don't match anything into same folder as "whitelist"

    Leave most filtering as is: First group of filter rules implements "whitelist" into a particular folder, second group categorizes remaining emails into other folders. But then add something (a last or default rule?) to be the third group that puts emails that haven't matched any category in the same folder as the "whitelist" used by the first group.

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    1 comment  ·  Admin →
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  5. Allow me to select data formats other the curious/dubious american mm/dd/yy one.

    Allow me to select data formats other the curious/dubious american mm/dd/yy one.

    899th ranked

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  6. Add prompt of "Do you want to sign out" before terminating AOL session

    Add a prompt of "Do you want to sign out" before terminating AOL an session. If you have minimized AOL while multi-tasking with another application and mistakenly hit the wrong X icon in the upper right of your screen (i.e., the one for AOL instead of the other application you are using) AOL terminates without any further warning or prompt. I HAVE MADE THIS REQUEST SEVERAL TIMES PREVIOUSLY BUT EVIDENTLY WITHOUT ANY ACTION ON AOL'S PART.

    899th ranked

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  7. Having an issue printing an email on the new interface

    Having an issue printing an email on the new interface / Printing an email.

    Have an issue with the basic version. Can not edit the fonts. "Bold , Italic , Underline icons is not present. "

    344th ranked

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  8. What do we NOT know? Impending sale of AOL? New bid to get customers?

    Why on earth would they want to expunge their loyal customer base? Why would they want their mail to look and behave like gmail? Why the 6 point font that only 30 year olds and under can read? What is going on that would signal this kind of a "fix" for a system that clearly the users DID NOT ASK FOR OR WANT? I am not a conspiracy theorist but a business person. Businesses don't make enormous changes without enormous changes in mind.

    221st ranked

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  9. Able Contacts with multiple email addresses to be edited.

    Able Contacts with multiple email addresses to be edited.

    899th ranked

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  10. This mail is terrible. Cannot look up old mail in search like before.Put in an email address and you get ones from 2022 instead of one they

    This mail is terrible. Cannot look up old mail in search like before.Put in an email address and you get ones from 2022 instead of one they wrote last month

    595th ranked

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  11. Your so-called smart censorship is getting more and more difficult to figure out what it doesn't like. Make it give feedback so we can edit.

    Your comment section is rejecting plain language now. I can't figure out why. There were no cuss words. Give feedback.

    431st ranked

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  12. way too much clutter

    I'm trying to send an email with a copy to a second person.

    so the screen shows the recipient, the second recipient, and empty BCC box, then the subject line, then the font options, then a TEENY TINY space for me to write in.

    Everything except the space I'm writing in needs to be collapsible.

    431st ranked

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  13. Please provide the option to always view unread mail only.

    Every time I open a new email, it reverts back to listing them in order read and unread. I would like them sorted by unread only and I don’t want to have to use the drop down every single time. Please provide a setting that will allow for it to always come up as unread.

    344th ranked

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  14. Email

    LOOK AOL JUST BRING BACK CLASSIC OR GIVE PEOPLE TO OPTION TO CHOOSE, YOU CAN SEE THE NEW FORMAT IS NOT LIKED, AND WITH GOOD REASON, IT'S AWFUL....

    221st ranked

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  15. negative comment notification

    Members receive a "like" email notice when a member likes the posted comment. How about receiving an 'thumbs down' notice as well?

    595th ranked

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  16. Keep As New

    It would be incredibly helpful if selecting "Keep As New" would make the email in the In Box stay BOLD. Also, why did I have to go back to find the email in my Deleted items and then move it back to the In Box?

    595th ranked

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  17. Why is this message in your Inbox?

    Why is this message in your Inbox?
    We think this message is spam. We still put it into your Inbox as the sender is in your contact list. You can mark this message as safe or remove the sender.

    Remove sender and mark as spam It's safe

    I click "It's safe" and when get another message from this sender, I get the same message! What's the point of clicking "It's safe"? What's with that AOL?

    431st ranked

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  18. I'd like to be able to personalize the experience of writing an email on the webmail and I'll also appreciate to have a custom sound!

    I'd like to have a way to personalize the experience of writing an email!
    I have talked to the Premium customer support and it seems that I'm left with the option to submit a feedback
    I would like to have the option to customize the sound specifically for when i receive an email from a contact!
    I know that the option to personalize the background of writing an email was possible a while ago on the webmail, I would appreciate that to be back and to also have it on Aol Desktop Gold!

    899th ranked

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  19. Include horizontal page breaks and icon to include pictures in email

    I send out a newsletter to the remaining veterans and their families of a WWII unit. I dislike the changes made to the AOL software. Before I could access a horizontal page break to separate the articles I send out but cannot find access to that feature on this new software. In addition, there used to be an icon to incorporate photos but that option is not available either. The changes are very frustrating and do not serve my needs!

    595th ranked

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  20. keeping oldest on top

    When I set the option to "Oldest on top," I want it to stay that way. I don't want it switching back to "Newest on top." Annoying.

    344th ranked

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