AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
429 results found
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My AOL keeps rerouting me away from my mail. Am I going to have to switch permanently to a Google account?
My AOL keeps rerouting me away from my mail. Am I going to have to switch permanently Google
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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You are blocking access to my mail
You are blocking access to my mail. 2 days now When are you going to fix this? Do I have to find another email? AOL doesn't appear to work
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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See below comments and question!
- Immediately fix the problem that doesn't allow me access to my email. What the **** is going on?
- Allow access to a live agent, rather than a recording, that will aid me in obtaining above access. What the **** is going on?
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Kamala Harris
Here's an idea...stop pushing leftist political adds! It's disgusting!
Maybe it's finally time to get another mail provider!
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Attachment download failutrs
Can't download attachments on AOL mail with any browser. Works fine with other email provider.
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I don't have the Block senders option on my AOL email. When I Click on security and privacy I can't block anyone.
Have the block senders option
Hi there! Sorry to hear about the issue. Here is a page that can help in this regard: https://help.aol.com/articles/block-and-unblock-email-addresses-in-new-aol-mail.
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New feature disappearing email
That is right you to can experience the great run of not having your email for over 45 days. Just sin up to AOL now.
Hi there! Emails are deleted from specific folders after a specific period of time, which is not 45 days. Here is a page with more details: https://help.aol.com/articles/spam-and-trash-folders-are-regularly-deleted-in-aol-mail. For the rest of the account, the emails get deleted after 12 months of inactivity.
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Increase the number of blocked email.
Please consider increasing the number of BLOCKED email addresses. You currently cap the number of blocked addresses at 1,000. Due to the increased number of spam emails- PLEASE increase the number!
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Accessibility
After trying several times to phone AOL each time a message says Hmmm, we don't recognize your phone number. Try calling from another phone. This is nuts. It's the same phone number I've had for 25 years. There's no way to email AOL or to chat live. It's impossible to make contact with AOL. I tried accessing my email account from my library to use their high quality printer to print out some emails. I couldn't do it, I was locked out of my own email account. There's nobody to talk with about this. This stinks. Also, there's no way…
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Stop the Kamala Harris adds, I am tired of looking at her FACE, I am going to G mail!
STop the Harris adds, NOW!!!!!!!!
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Why can't I receive some of my emails.
I use to receive emails from my church and now I don't get any. there are other companies that I am unable to receive emails. What is AOL's issue.
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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spam folder
I can not put the junk mail I get and block it anymore and I get at least 20 to 30 spam email every day. I need you guys to block anything that goes into the spam folder.
Hi there! Sorry about the issue that you are facing. Here is a page that can help with your Spam: https://help.aol.com/articles/Control-excessive-spam-email.
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Saved Drafts Message Bodies Disappear
Emails that are saved as drafts overnight delete the message body. Please fix this fatal error
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Manage My Mail link
I cannot find a link to click on to Manage My Mail. I want to keep my verification settings as they are, as I do not have a Smart Phone that I carry around. Your page with this NEW 2 step verification info seems to only offer that, but not Two Factor verification, which is safer. I find that odd. It took me an hour to find this page. Please respond to my email address.
Hi there! Sorry to hear about the issue. Please go to password.aol.com. There you should have all the security related options.
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Bring back the emojis
I would like the emojis back, please
Hi there! Sorry to hear about the issue. When composing an email, you will be able to find emojis under the Subject line.
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you have me mixed up with a James Jordan Stewart ,my facebook name is Jim Stewart .i recieve this other person mail all the time.
better contacts to you all.youhave me crossed with a James Jordanstewart ,,im his Dad im Jim Stewart,,,
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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When I am trying to write e mail, the screen scrolls to something else! What have you done to AOL?!!! You are going to drive me to Google
When I am trying to write e mail, the screen scrolls to something else! What have you done to AOL?!!! You are going to drive me to Google, and I really don't want to go. This is intolerable!
Hello there! We are sorry to hear about this issue. In order to look more into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).
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Why will my emails not load on my computer anymore through Chrome?
Why will my emails not load on my computer anymore through Chrome?
Hi there! Sorry to hear about the issue. In this case we suggest to clear the cache and cookies, update your browser, try another browser and even check your connection. Thank you!
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shortcuts
The "Command + Return" shortcut is troublesome. This is a command in Google Drive that lets you indent to the next line, so I often hit it by accident, except on AOL it sends off my unfinished/unproofed email. This has been embarrassing on many occasions, and I wish AOL would use a more unique command for a send shortcut.
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unable to move receiver's email addresses on the email address bar
should be able to move the email addresses of the receiver of my email easily
- Don't see your idea?