AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1264 results found
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Improve customer support
Customer support is non-existent. You have blocked all of my most commonly used contacts and they are not able to get hold of me by email.
294th ranked -
2-step login verification repeatedly fails with "Invalid barcode..." notice via Microsoft and Google authenticator apps on my iPhone.
Provide valid QR codes for 2-step login verification by Microsoft and Google authenticator apps on iPhone. Both apps repeatedly report "Invalid barcode..." so only effective recourse is to request 2-factor verification code via email to a non-AOL account... and with no permanant "trusting" of my current login device -- in this case a Windows 11 PC.
660th ranked -
Make sure advertisements are in English. I don't speak Spanish, but the advertisements at the top of my inbox list are in Spanish.
Speak English!
258th ranked -
Ich verstehe nicht englisch.
Bitte auch deutsch schreiben. Danke.
660th ranked -
print emails in batch
I should be able to print emails in batches without having to install a third party software.
945th ranked -
why isn't there any Fourth of July or Flag artwork on aol when you compose a letter
why isn't there any Fourth of July or Flag artwork anymore on aol when you compose a letter
503rd ranked -
go back to last weeks design
go back to last weeks design
1258th ranked -
Your new email look, especially with the ads are horrible. If I wanted a Gmail look I would have kept my gmail. Please revert to classic.
Your new email look, especially with the annoying ads are horrible. If I wanted a Gmail look I would have kept my Gmail. Please revert back to the classic ad free look that prevents me from taking on a Gmail account.
139th ranked -
I didn't ask for your thoughts on what my password should be
If I wanted to change my password I would have done it myself!!!!
503rd ranked -
HATE NEW AOL MAIL
THERE IS NOTHING MORE TO SAY.
42nd ranked -
AOL sign-in not working
AOL needs programmers, not coders, to debug the sign-in when one's notification account is at Yahoo. Got a dead lock. If you don't know what that is asked a member of the staff that "programmed" Tandem computers. Also check with an old timer that has a Netscape account that now requires AOL.
Some staff members must be eating the cookies, instead of maintaining them.
High level code is not doing it.503rd ranked -
This new format is horrible. Everything is off. Please go back to old format. Why did you even change it?
Go back old format. If I wasn't so old, I'd change server. It just works badly. Please go back to the old way. Why did you change something that worked!! to a nonworking thing?
178th ranked -
I tried to go back to the Classic AOL Mail and it will not let me stay there now. PLEASE return to old style.
Go back to the Classic AOL Mail. I do not like the new style.
410th ranked -
INCREASE THE SIZE OF ATTACHMENTS
increasing the size of attachments is essential, 25 MB like the old AOL is not much.The size should be increased between 75-100 MB
129th ranked -
Change it back!
You cannot make your version better. It is a mess. The old version is much more superior than this new one. Listen to your customers and put it back the way it was. People do not need any more stress in their life and this is causing everyone stress.
42nd ranked -
Tighten junk/spam settings.
Ever since AOL switched to the new format, I have been inundated junk/spam mail. My settings are up-to-date & current, so WHY is this happening?
113th ranked -
Folders
HOW DO YOU SORT FOLDERS ALPHABETICALLY?
503rd ranked -
Why am I deleting the same emails over and over on your 'new' format? Please return me to the CLASSIC EMAIL FORMAT!!!
Why am I deleting the same emails over and over on your 'new' format? Please return me to the CLASSIC EMAIL FORMAT!!!
45th ranked -
Stop blocking Gmail. Do not tell me to contact the senders
Have you ever heard of something called customer service ?
503rd ranked -
emails sent twice
When Sending emails, my inbox shows them twice?
945th ranked
- Don't see your idea?