AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1183 results found
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The new version is very very bad.It make things you never order to do! Please go back to the old version!!
It automatically marks emails as readed, although I never order to do that. When you mark it as new, it does not appear at once and I wonder, is it gone forever? After a while it appears suddenly...
That is not the way I want to handle important emails!!!564th ranked -
Recipients overlook attachments that now are at the BOTTOM of emails we send. Put attachments back at the TOP where they were in Classic.
Recipients overlook attachments that now are at the BOTTOM of emails we send.
Put attachments back at the TOP where they were in Classic.227th ranked -
What happened to my dictionary? Suddenly every email is filled with red squiggly underlines indicating a word is mispelled. When it is cor
What happened to my dictionary? Suddenly every email is filled with red squiggly underlines indicating just about every word is mispelled. When it is correct. How do I fix this?
564th ranked -
Customer Service Tech is non existant unless you pay...
I just called for technical support and after what I thought was a great conversation with this customer service representative, she then proceeded to tell me the only way she could help me was with getting a paid service. I cant believe that. Im having a problem that is on AOL and I have to pay to have it rectified?! I've been using AOL for 20+ years and I've been adamant about staying with them but now I'll be leaving. This is a shame.
564th ranked -
Revert to previous email format
The new format is confusing when replying to a message a 2nd or subsequent time. Do NOT like the new email, want to revert to Classic email.
326th ranked -
Move the trash/delete icon back over to the left
Recently you moved the trash can button for each email into a column allllllll the way to the right, which makes it really hard to track which email I'm clicking on to delete. Just move it back to the left where it was. The most important thing to see when trying to delete emails is the SENDER, so why you would move any button to to interact with an email away from that information is beyond me, but it's obnoxious.
564th ranked -
Printing Options
You cannot print an individual email from AOL mail when it is part of a thread. The other emails encroach on the page you are trying to print. After seeking AOL advice, I was told to make a PDF and edit!!! Not good and wasting my time. Can you look into issue.
564th ranked -
Search function is close to useless
With classic aol I could find everything - search pulled up mails with a few words or person’s name. Now, if I don’t remember the email address, the exact name or the exact subject of an email I have received, I can’t find it. Have searched for emails I received or sent only 2 days ago and can easily spend more than 30 minutes trying to figure out which words will pull up the email. Sometimes I search using the name of a person I just wrote to and it does NOT show up. I have so many emails that…
564th ranked -
You dinigreated what was a very good product. The originator of this idea for change is out of touch with the user's needs.
I have used AOL for over 20 years, however, I hate the latest reiteration, and I am looking to change to another email service unless you can mitigate the current issues.
913th ranked -
Compose vs Send
These two buttons should have different colors. For me, at least, it's easy to mix the two up, and having Send on the bottom of the email screen is counterintuitive.
564th ranked -
Go back to old format please.
Please go back to the old format. I find this new one to be very difficult.
I was unable to access my Contact Lists. If it wasn't broken, why did you fix it??151st ranked -
i get stuck with the most recent email but can't reply to an earlier one in the thread- please assist - thank you
i get stuck with the most recent email but can't reply to an earlier one in the thread- please assist - thank you
564th rankedYou should be able to use the reply/fwd buttons at the bottom of each message to chose a specific message in a thread
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AOL is unreliable and difficult just to send a simple message. It feels like you want us to quit usingit.
Make AOL work. It really is unreliable.
564th ranked -
Today On Aol
I used to look at Today On AOL for it's news content. It has now become so full of ads its just trash. Much like the rest of what AOL has become.
180th ranked -
type size is toosmall. I cannot see to read it. Why can't we adjust it back to a normal size that is easy to read?
This is not a new idea. The type size on email is too small to read easily. If this does not get fixed, or a choice come available, I will be forced to go back to gmail. !!!!
564th ranked -
please stop annoying us suggesting contact every time I send an email
please stop annoying us suggesting contact every time I send an email
564th ranked -
forwarded mails
Hallo.
Warum wurde denn das Layout für "Weiterleiten" von Emails geändert ?
Wenn man Emails wieterleitet, erscheinen jedesmal "vertikale Striche auf der gesamten linken Seite" der weitergeleiteten Email, was bisher nie der Fall war.
Es sieht höchst unprofessionell aus, wenn man nun eine weitergeleitete Nachricht / Mail erneut weiterleitet, und ggf. ein 3. mal weiterleitet, so dass unzählige vertikale Striche seitlich der Email erscheinen (dementsprechend wird der Text der weitergeleiteten Mail von Nachricht zur Nachricht immer schmaler, da linkseitig vertikale Striche erscheinen !).
So kann ich nun keine Geschäft-Mails mehr weiterleiten, das sieht fürchterlich und höchst unprofessionell aus !
Können…
913th ranked -
SORT CONTACTS BY SURNAME AS A DEFAULT
IN THE CONTACT WINDOW, ALLOW USER TO SET "SORT BY SURNAME" AS A DEFAULT
564th ranked -
2 step verification
I had an awful experience when my phone was lost at the weekend, and I tried to login to my account on a friend's phone to find some contact numbers of people from their email. I was asked for a code which was sent to my secondary AOL EMAIL Account, only that when I tried to find that code I was asked to insert the code for THAT EMAIL ADDRESS to my MAIN EMAIL ADDRESS!!! This is quite ridiculous. It seems if you do not have your phone and your secondary email address is also with AOL, you are locked…
227th ranked -
Previous content
Using aol mail online in iPhone (app loads way too slowly to use functionally) I can no longer see the rest of the thread. It says “show trimmed content” but nothing is there, and where is show preview content. I want to see the original message and can no longer do that.
564th ranked
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