AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1354 results found
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Email images and links are missing
For some reason, images and links in emails disappear when I reply to the email or forward it. Also Emogies are gone. I don't see any settings that address this.
318th ranked -
Email Opportunities
Text box is too small, not allowing the writer to see full composition while writing; more variety in text options & enhanced color for basic text that's complimented by more shades and textured choices. Line-to-line spacing does not represent real leading and is not adjustable.
216th ranked -
Everything is too SLOW
WHY does this forced upon us horrific, loss of functionally, added unwanted functionality, take a "updating bar" and time consuming about of time just to delete your deleted folder? THE NORMAL AOL VS. WE ALL LOVED AND STAYED LOYAL TO SINCE THE BEGINNING OF AOL, HAD ONE CLICK ON DELETE, AND POOF IT WAS GONE. Now? Now you click delete, see a bar as it's processing, and it takes multiple seconds to complete the task. YOU DESTROYED AOL and no one, including Yahoo users, wants Yahoo looking, feeling or acting like email? Care to response w/out marking it responded and…
140th ranked -
color code messages
Would like to assign different colors to different messages so I can quickly identify subject matter. For instance mail from personal friends and another color to business email or financial, etc.
472nd ranked -
Once I hit send the email goes back to some random spot way down in my email instead of the top where I was working from. Very frustrating.
This new platform stinks. I am going to continue to put negative comments until you revert to the way it was before.
151st ranked -
I stayed with AOL for years because it was different and personal. Shopping for a new one now.
This looks like google, completely impersonal. The links do not work and spellcheck is gone. So am I.
140th ranked -
email: undo sent e-mail
undue sent e-mail
381st ranked -
472nd ranked
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164th ranked
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The search bar. When I search something it doesn't show the keyword of what I search
It doesn't show the email address of what exactly I search.
-I search for an email it shows me on the search result.
Example : I search testing123@gmail.com , what shows up on the search result is "me". When I opened the email it's an email I sent to testing123@gmail.com... It's BEST to indicate the recipient's email instead of the sender.
244th ranked -
I am finding it difficult to tell you how difficult and unpleasant I find your new aol system.
Change to another one.
And here we go again - more difficulties
244th ranked -
Are you harassing users? Why are you asking to text access code on a daily basis
Suddenly, I am being asked on a daily basis to enter access code texted to my phone. Is this harassment? I used a VPN in the past so what changed? This is an overkill for sure so what is behind it?
216th ranked -
Contact Lists are not alphabetical???
I have multiple contacts that are Lists - and the Lists are no longer alphabetical. So I have to scan all List groups to find the List I would like to email. not convenient. Do you actually use programmers? ACME School of Programming? Incompetent. No way to fix - unless I delete all the Lists and re-enter them alphabetically?
244th ranked -
Realize that thousands of your paying customers do not like your changes. As a business owner this is causing me no end of problems.Cannot c
Fix these problems PLEASE
Cannot cut and paste word documents into it like it was before. When you do it ends up with wide spaces between all of the lines and triple spacing between the paragraphs. Tech said I had to fix this manually. That is not acceptable. Also no way to insert logos and wrap text that feature is gone also.381st ranked -
Harder to tell if the email contains an attachment
In the old version, it was clear when the email contained an attachment. Now the attachment is below the text even if the email contains back and forth text. This new version of AOL is awful.
381st ranked -
New format complicates my work.
The new format is much more complicated when it comes to creating a contact list. Once the list is created I want to join lists and that too is difficult. I also, copy and paste the list then I can use it for Sign up genius or to send professional emails through Constant Contact. The
new format will not allow my to copy and paste a list. I have to revert to Basic Mail but then other tools are not available. It is very frustrating and I am not sure what has been improved.318th ranked -
Your replies options need to include Email !!
YOU WROTE
BEGINS
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter, AOL Customer Care page on Facebook or at help.aol.comLooking forward to your reply!
Thank you,
AOL Mail Team
ENDSI DO NOT USE ANY OFTHE ABOVE, FOR REASONS. WHAT IS WRONG WITH ACTULLTY USEING YOUR ACTUAL ACTAUL PRPODUCT?? Y'KNOW - EMAIL !!!!
381st ranked -
The "CURRENT" "OLD AOL MAIL" is Not the the old AOL mail of this past week, 5/21/2023. Please do tell what happened.
5/28/2023 What, please tell, was the reason for the drastic change in the "basic aol mail"? The new "old mail" is so much less user friendly.
151st ranked -
undo changes
It has been several since you gave us this worthless-**** change. IT DOES NOT WORK!!!!
472nd ranked -
970th ranked
- Don't see your idea?