AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
375 results found
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STILL ( !!) have ridiculous programing errors. Months after intro of "new" version. And no adequate feedback methods.
As mentioned before, thsi version is riddled with stupid errors. eg in the Inbox, part replied to messages keep the edit, it should offer an option to do so. or revert to the original. ///
Heaven alone knows what the Save Contacts does, I cannot get it to perform. Or save Contacts on incoming messages sensibly.
The offered feedback methods are Twitter ( its for twits) , Facebook ( privacy issue) and not a sensible AOL email address. Shows a REALLY touching faith in the product, that you cannot use it to support your own systems.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Stop asking me if I want notifications of replies to emails I'm replying to
My notifications are turned off. I do not wnated to be interrupted by incoming emails. Any emails. Every time I reply to certain emails, AOL asks me if I want to get notifications when my reply gets replied to. HOW DO I GET YOU TO STOP ASKING AND TAKE "NO" FOR AN ANSWER? You've previously closed a complaint about this without answering the question.
Hi there. We are sorry about the situation that you are encountering. You can get more info on how to fix it on our help site: https://help.aol.com/articles/turn-desktop-notifications-on-or-off-for-new-aol-mail where you can manage the notifications better, depending on the browser that you are using.
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delete saved user names from sign in
This is not a new idea, how in the heck do I delete saved user names from my email? I have ried everything I can think of and they just keep saving any user name for any website I sign in to on my e mail. Very frustrating. Please send an answer to my email.
AOL Mail automatically updates your contact info based on what's provided in your correspondences. This feature is enabled by default but can be turned off as needed.
All previously enhanced info will be lost! If you disable Enhanced Contacts, any info that was previously saved from your contact's emails will be removed.
1. Click the Settings | select More Settings
2. Click Contacts.
3. Click Disable next to Enhance Contacts.
4. Alternatively, click Enable if you change your mind. -
Stop raising my price.
Why has my price changed from 5 to 7 dollars? Please discontinue this service.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
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you set my email from USPS Informed Delivery as Spam!!
You set my email from USPS Informed Delivery as Spam!! I stopped receiving all notifications. I hate this new version of email.
Will be transitioning out.Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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put into the "Settings" center a tab for "Managing Autosuggested Email Addresses"
auto suggestion management
May 13 at 4:55 PM
PrintRaw messageunhappydayz08@aol.com unhappydayz08@aol.com
To: help@aol.com
In the past I was able to remove unwanted email suggestions ae described:===
Hide contact auto suggestions
Hide unwanted suggestions in order to improve the accuracy of your suggestions. Hiding a contact suggestion will not remove the contact from your address book.
Click Compose.
Begin entering an email address or contact in the To field.
When the unwanted contact appears, mouse over it and click X.===
Today I went to use this again but the suggested email I wanted to eliminate showed up and…
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Calendar opens in Yahoo and is not loading correctly in AOL
The calendar in AOL only opens for MAY, JUN and JULY - the balance of the rest of the calendar from AUG - DEC is "BLANK."
Also, when I want to load the AOL Calendar, and click on VIEW FULL CALENDAR, suddenly my "YAHOO" calendar pops up
We regret hearing that. Could you please reach out to us at help.aol.com so that we may look into it?
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Emails are coming through as double of each one
Emails are coming into inbox as two of the same email. Annoying.
Thank you for the feedback typically when we see duplicate emails it is a sign that a 3rd party email client it is being used to view emails alongside the yahoo imbox. We recommend that the 3rd party app is disabled witch shall correct this issue. further support can be found on Help.aol.com.
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after the website interface change link and image are not loading
after the website interface change link and image are not loading
Thank you for the feedback we would like to take a further look into this, could you please contact us on Help.aol.com .
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control spam at domain level
Currently it seems only a full email address can be blocked. I would like to control / block at the DOMAIN level. Which would make it harder for my present main spammer = @ofefrsdtops.net to reach me, with ethe numerous mailboxes they use on the same Domain.
Hi there! We would like to take a look at this inconvenience. Could you please send us a DM on Facebook or on X page for AOL Customer Care with the email address in question and more details regarding the issue?
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Unable to use AOL web search
All my other aol accounts are working okay. Only this account is unable to use the AOL web search. I always get an error bad request whatever I type or search. Whether I use another browser or device it shows the same result.
Hello there! We are sorry to hear you are experiencing this situation. We would love to further investigate this. Can you please send us a private message on X.com or on our Facebook page, AOL Customer Care, with more info regarding the issue that you encounter and if possible can you provide us with your email address ?
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Quit putting a vertical line down the left side of an email that has been forwarded.
We never used to get a vertical line down the left side of an email that has been forwarded. Why are we getting this now? We don't line it and it seems to have no purpose. Also quit making us choose an attachment from the computer or an email. We never have an attachment from an old email.
Hi there! AOL Mail is always looking to improve on the features you know and love, while also ensuring the best safety and performance. Although you can't switch back to the classic version of AOL Mail, you can continue to enjoy your favorite features and many new ones as well. You can check more details about this on help.aol.com or by viewing this article: https://help.aol.com/articles/overview-of-new-aol-mail
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writing space on email
I am so sick and tired of having a 1" space to write my email in. Too much space taken up by Your headers: Name, To, Subjects, font choices. I am ready to drop aol. mail after more than 20 years. As much as I dislike gmail, your desire to be like them is super annoying. Please enlarge the writing space on MY email.
Hi there. You should make your Compose window full by default, by going to Settings>More Settings>Writing email>click on ''Fill-sized'' at the ''Compose window category''.
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"BLOCK THIS SENDER" button is needed so as to reduce spam from frequent senders
instead of just labelling it as spam it would be helpful to prevent entry for very frequent spammers - so they do not even get into the spam folders any more - *** this would make it easier to review the spam folders for accidental events when a non-spam message is mistaken for spam
Hi there! We are sorry to hear that you are encountering these issues with you email. We would suggest that you access our help site to get more info on how to handle these situations https://help.aol.com/articles/block-and-unblock-email-addresses-in-new-aol-mail
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closing my account without contacting me
Hi Guys - really disappointed that you decided to clear all my emails as an "inactive account" without any warning at all. You have my alternative email and phone. No message, no nothing! I now start with a clean sheet - losing all my retained history with no options. Dreadful.
Hi there. If an account is unused or dormant for 12 months, it is deactivated and its emails are deleted, more info here: https://help.aol.com/articles/reasons-aol-deactivates-or-deletes-an-account Once emails are being purged during the inactivity period of the account, they are deleted from the servers as well. While your recent login reactivated your account, the data deleted is not recoverable. I'm sorry for the inconvenience this has caused you!
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Mailing list
I can no longer add emails to my mailing list as before which is a big problem with my business, so i will have to find a noter company that allows me to do this.
Hi there. Before updating your list, the contact you wish to add to it must first be added to your general contacts. To edit a list, please click on the ''Lists'' tab from the Contacts page/window, select the list you wish to edit from the drop down menu (arrow), click ''Edit list''. To add a new contact, type it in the ''Add contacts'' field. If you wish to remove a contact, click the ''x'' from that particular contact. Then click Save. If you need help navigating the New AOL Mail, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Email sent to myself do not arrive
Email's sent to myself and BCC to others do not show up in my New Mail Window.
Hi there, we are sorry to hear that the emails sent to yourself do not reach your imbox. We would like to investigate this and help, please reach out to us at help.aol.com or on X.com at @AOLSupportHelp. Looking forward to hear from you.
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AOL email inbox does not always how all my emails
AOL always shows the number of emails in my inbox. However, it is not always correct. Sometimes the number of emails shown in my in box is less than the number of emails that AOL shows is there. The only way to see the emails not shown is to sign out of my account, then sign back in. Fix this please.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Stop showing my username before I sign into my account
The last two weeks, when I click on the log in screen, it is already showing my user name and asks only for my password. This makes it easier for a hacker to get into my AOL account. I want to go back to no username identity and put that in myself.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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