AOL Mail Norrin
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
1183 results found
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Better solution for email rest password
I’ve been on the phone waiting for an agent , more than 30 minutes and the agent by the name Catherine Adam did not resolved the issues or follow through with the verification process I offered my legal documentations and still no help . Don’t waste your time waiting for the phones agents who acts as if they will assist you . It’s all bs ! Why do you even have a support number if you can’t even provide service to help customers?! This is the second time I was locked out my aol account with nothing resolved
913th ranked -
I requested a download of my info but I can't read it?
I want my information so I asked for a download, but I can't open any of the documents I've tried everything.
913th ranked -
Fixing third party emails
I absolutely hate the fact that I have to jump through hoops to get an email from myself, from my phone, because apparently it's considered a third party. I have to take photo's of receipts to be downloaded and I send them to my email address. I have been doing this for years, and now I can't get them. This is insane!!!!! Who messes with this stuff???? If it isn't broke, why you trying to fix it. Please just go back to what works.
564th ranked -
i don't want to search for the idea I just want to post my complaint and get out. First I am ****** off about the ads being in a STUPID
place, and now I get dating ads. give me a break. **** YOUR STUPID ADS. IF YOU ARE OFFENDED KICK ME OFF i AM SICK OF YOU
564th ranked -
Please bring back all the font style and font color option. Also the background options to use in the body of the emails, i.e. holiday, and
Please bring back all the font style and font color option. Also the background options to use in the body of the emails, i.e. holiday, and season backgrounds.
266th ranked -
Need the email count of each folder that used to exist in previous versions. Please provide email count.
Gmail gives an email count for each folder. AOL should provide an email count of each folder. I don't understand why this is not provided. In previous version an email count was provided.
411th ranked -
authorization codes
Stick this stupid text me a code thing in your A$$
564th ranked -
It would have been helpful if you warned us ahead of doing the update . How was I going to see your email about this if I couldn’t get into
Prior notification of major security updates that make it impossible to access my email. I was concerned I had been hacked. How was I supposed to read your email about this when I could not access my email???
564th ranked -
Stop screwing things up so you can charge more for help services.
Did it ever occur to you to tell us about this Mail fiasco 3 days ago? That's when both my wife and I stopped getting mail.
The "genius" who decided for all AOL users "to keep our information safe" should be fired. Just brilliant. When are you idiots going to figure out that preventing legitimate users from accessing their information is not "security." it's stupidity.
Oh yeah and your customer service is essentially non-existent.. What a joke.
Steve Shaw
sgshaw@aol.comOn Friday, October 25, 2024 at 10:36:13 PM EDT, AOL Mail mail@email.aol.net wrote:
AOL
Hi AOL Mail member,We’ve noticed…
564th ranked -
I stopped getting mail today. This happens about once a year but this time I can’t fix it. How can I get help? I have had AOL for many years
Don’t quit my service every year! I am elderly and don’t know how to start getting my mail when you stop sending it! Please help!
564th ranked -
You suck
1.You send me a text to prove it is me but you have somehow kept my email and password saved and I CANNOT delete it; 2. So ANYONE can access my email. YOU SUCK
564th ranked -
All of a sudden we have to Verify every time we sign into email, quite bothersome.
your keep me signed in check box does not work, I do not want to have to sign in every time.
564th ranked -
Right Click no longer includes "Block Address"
Will you please give us the tools to block SPAM? The right click does not work on many of the spam addresses
326th ranked -
Why am I suddenly getting a lot of spam emails? I've created filters for them to go straight to trash however they just keep coming!!
What has changed? in the last 2 weeks I've had one spam email after another. As fast as I create a filter more arrive!! It is taking too much maintenance....why the sudden change???
564th ranked -
I do not want to see another Harris/Walz ad. They are horrible people that will never get my vote
AOL is obviously bias when it comes to this election. You have been told time and time again to stop showing me anything that comes from HARRIS/WALZ and you just do not care. Stop this immediately.
564th ranked -
Frequent sign in failed errors
I use the Samsung email app & K9 mail app on my phone. I have been getting frequent "sign in failed" notifications after having been signed in for a few days & I have to sign back in. This has never happened before in all the years I've used my phone.
564th ranked -
I have been on hold for 55 minutes! I need a call back
My idea would be more customer service representatives.
564th ranked -
cannot disable 2 step verification as instructed waste my time is it a plan to charge now for serice
stop making more difficult to use
564th ranked -
564th ranked
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you are blocking my emails from my company for no reason
you are blocking my emails from my company for no reason
564th ranked
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