AOL Mail Norrin
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
375 results found
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WHY IS AOL THE ONLY EMAIL THAT BLOCKS ACCOUTS JUST FOR TRAVELING??
AOL IS THE ONLY EMAIL THAT BLOCKS ACCOUNTS JUST BECAUSE PEOPLE TRAVEL. WHAT IDIOT THOUGHT THAT UP?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Some emails going to "Saved" folder
Why are come of my incoming emails going to the Saved folder? Please advise.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Send button isn't on composed mail
Send button isn't available many times on my composed mail. Please FIX this problem and have it where it can't be lost! and is readily visible and available.
Hi there. The send button should always be on the bottom of the Compose window. If you need help, please contact us at help.aol.com
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I cannot generate an app password.
I cannot generate an app password. Could you help me?
Due to some recent changes designed to improve the safety of our platforms and member privacy, we’ve made the process to create App Specific Passwords more secure. This can result in some difficulty when trying to set up an ASP from a new device.
Please ensure that you try creating an app password without using an Incognito browser and use a browser where you have signed into that account in the past, for at least a couple of days. If this is not successful, there may not be a workaround; as we don't know if or when this feature will be available, we encourage you to use Webmail or the AOL Mail app to access your email.
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Letting you know I am being hacked.
Not a suggestion but someone has been going into my emails and changing them and adding new ones in that I don't want or need. Just letting whoever know.
Here's an article with more info on how to secure your account: https://help.aol.com/articles/secure-your-aol-account
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Hi there. You can contact our support team through the ''Contact us'' link at help.aol.com to see if your deleted emails are recoverable.
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case #19989386 03/05/24 William Momberger *********@aol.com
Can't get word doc to appear as a business letter. It adds extra line spaces to the letter and difficult to read the email. Case #19989386 03/05/24 410-371-4763 Naples FL
philippines
Hi, please reach out to us at help.aol.com so we can have this sorted out.
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WHY IS THIS THE ONLY EMAIL THAT LOCKS YOU OUT WHEN YOU TRAVEL???
No good email service locks you out when you travel, only AOL does. It is STUPID
Hi, we're sorry to hear you're being locked out! Please make sure you have multiple recovery options listed and you can also enable 2 step verification with an authenticator app, for more security and less hassle when logging in. More details here: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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I NEVER TURNED ON TWO-STEP VERIFICATION, BUT HAD TO USE TWO-STEP VERIFICATION, WHICH WAS OFF!
If I wanted two-step verification, I WOULD HAVE SET IT UP! So how was it "Off" but I still had to use it? Two-step is a joke and NOT as secure as it's made out to be. Count me OUT!
Sorry to hear that. In order to check all available options for your account, please go to help.aol.com.
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Provide easy way to recover account
Aol wanted me to provide security code from an account that google deleted/ Aol provided NO WAY to otherwise get into my account that I've had for over 30 years!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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unable to remove favorites
whenever i click on the option to remove a favorite, i get an error message saying:
An unknown error occurred. Please refresh the page or try again.
not working on multiple browsers
last time it worked (around a month ago)Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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How can I remove extra usernames on my login screen?
This seems to align with issues regarding help only for paying customers. I need to remove a badly typed username login from my dropdown login screen and can't find any help to do that. It shouldn't be this hard to find help.
Hi there. For this issue, we recommend you clear cache and cookies in your browser. Here's how to do that: https://help.aol.com/articles/clear-cookies-on-a-web-browser
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What happened to the "Blocked" tab on the
Where has the "Block" tab gone from the option on the new email page?
There's a limit to how many senders you can block, it sounds like you reached it. Please unblock some senders in order to be able to block new ones.
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Authenticator App setup does not work
When trying to enable 2-factor authentication and choosing the Authenticator App choice, it will not take the code.
I have tried with multiple accounts and my IT guy has tried multiple authenticator apps -- all display the same number but none work.
The error that comes up is "something went wrong, try again", then subsequent attempts say the code was not correct.I spoke with various agents on the phone and none were able to help, they all said to use the feedback feature - so that's what I'm doing.
Please check the authenticator app setup on the back end!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://twitter.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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The auto fill sucks
When forwarding an email to other people, as you start to fill in a name, AOL use to use your history to fill in the name and email addresses, which saved time. You would get a drop down box with a list of names with their email addresses to choose from. It is suppose to suggest names based on how often you communited with that person first. Lately it doesn't work that way, i don"t see names of people I always interact with but will see names of people I haven't even heard of. I would like to see an…
Hi there. I would suggest going to Settings>More Settings>Contacts and make sure you have the option to enhance your contacts Turned Off/Disabled.
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I want to disable automatic forwarding of email but can't find forwarding in Settings - how do I do that?
I have a security concern that someone has hacked my account and is forwarding mail to themselves. How do I disable that function? When I look for guidance they say to go into settings, but I don't see that option
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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For some reason my two step verication has stopped asking me for the code during log in
why don't I receive my two step verification code?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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Since your "remodel" my Mac is so confused. It's never frozen before and I've used AOL for decades. Now AOL stalls, stops and freezes.
AOL is terrible---FIX IT.
Please try uninstalling the app and reinstalling, and let us know if you continue to have performance issues.
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I check the stay verified button when I log in, but I don't stay verified. Why doesn't it work?
Make the "stay verified" option functional.
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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You need to pay so they can help with an issue caused by them.
My account went inactive and stopped receiving emails, after logging back in I'm no longer receiving any emails at all. I have accounts connected to this email that have hundreds worth of purchases. Aol is unable to help unless you pay for premium.
If you’re trying to regain access to a social media account using your AOL account, but aren’t receiving the recovery email, you may be using a recycled AOL email address. Your old AOL account may have been closed due to inactivity, and later that same username became available again for you or any new user to claim as their own. To prevent identity theft, AOL may not allow recovery emails to be sent to recycled email addresses. Reach out to the third-party company for more help.
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