AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
81 results found
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Return to 9.8.2 or create a NEW AOL
AOL GOLD HAS NEVER worked out well - is in "Not Responding" mode always, wasting precious time for users plus many other negative modes that are of no service to users - AOL needs to get rid of AOL Gold & create a new system OR return to any of the old systems, which always worked out fine... thank you
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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What has happened with your spam control? Every email I have sent is now returning spam from that address
Get spam control! I will have to leave AOL because I waste so much time dealing with this issue.
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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Here's an idea -- write software that will connect 99% of the time and upon which one can rely. This is a great idea.
Here's an idea -- write software that will connect 99% of the time and upon which one can rely. This is a great idea.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Computer processor is working too hard
My Computer processor is working too hard, making a lot of noise when ever signed on with AOL Gold. What is your software doing to my computer? The processor is constantly working as if it is computing some complex program or downloading / uploading a huge file/ Even if I am doing nothing. As soon as I sign off or shut down AOL Gold the noise goes away. Earlier versions of AOL did not cause the same symptoms. I am being exposed to harmful noise and my computer is being overworked. WHY?
I would like to have an expert technician investigate this. Please give us a call at 1-888-265-3733.
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Problem with your phone service
I just tried to call your 888 number and I get the computer voice telling me what to do but when I am transferred to a live person, there is just dead silence after the ringing stops. I tried going in through technical support first and it did it 3 different times and then tried going into customer support in case there was a problem with the technical phones but it happens in both places. So if you don't have anyone fixing your phone service, you have a problem.
We apologize for the inconvenience. Please try to call us again.
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Hey, guys. I'm not seeing a theme tab on revision 4568
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Focus Test Feedback for Themes
I've been testing the new themes in the beta build. Love it so far, but here is one small bug I've found so far:
1) Changing themes sometimes requires a sign out/back in to apply the desktop background. Buttons, widgets, window colors and controls update no problem.
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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screen too large
Please put the screens back to normal size....everything is too large and hurting my eyes
This is something our technicians can help you with. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
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Telephone contact problem
Whenever I call for tech support the system keeps saying "we didn't get that" and I have to repeat my message 3 times. Please fix that.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I can not make a folder in my Favorite Places
Any idea why I can't do this
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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Signing up for an AOL membership benefit has never worked at all for me in 7 years
AOL's membership service with AARP has never allowed me to sign up well. Could someone at AOL help me with this please. Peter Sonnenreich
Ph. (202) 246-**
**@aol.comPlease give us a call at 1-800-827-6364 and one of our technician will assist.
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Can't sign on securely - says your security certificate is out of date
Trying to sign in on my laptop says "This Connection is Untrusted - You asked to connect securely to api.login.aol.com. but we can't confirm that the connection is secure due to a problem with the websites security certificate (Cert Date Invalid) Such problems may indicate an attempt to steal your information.
What now???Please give us a call at 1-800-827-6364 and one of our technician will assist.
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the videos are all green screen
all my videos turn to green screens in less than a second once they start. On aol and facebook
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL GOLD: "Ooops, Something Went Wrong" Anybody else get this a lot?
There is nothing wrong with my connection of computer. AOL Gold apparently has built-in glitches that need to be corrected or customers should be reimbursed.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL Desktop's Background picture flashing off and on
I reported this as a "bug" the other day but it's still happening so I figured I'd try this. Whenever I delete or move emails, my AOL downloaded home screen picture flashes black and then comes back on. It sometimes happens too when I use the browser and change sites I am looking at. It doesn't happen on other browsers on my laptop, just AOL Desktop Gold. Don't know if anyone else is experiencing this or not but it's been doing this for several days now.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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since windows updated on 11 Sep. AOL DESKTOP GOLD will not start. only able to see email through aol.com web link
AOL DESKTOP GOLD WILL NOT START after latest Windows update.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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WHY ARE YOU BLOCKING MY EMAIL FROM MY AOL ACCOUNT THAT I SEND MYSELF FROM MY WORK AT SCRIPPS MEMORIAL HOSPITAL
UNBLOCK MY MAIL TO MYSELF
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Webcam
AOL is requesting access to my webcam about every two hours. This is an invasion of privacy, and I have blocked all such requests in the future. What have you been doing with my image and sound????? And to think that I PAY for this???? You're going to lose a 30-year user to another service pretty soon....
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Crashes by typing anything
Each time I want to type something within the AOL software (regardless of whether writing an e-mail, searching for something, typing an url into the browser) it stumbles ans crashes completely. Seems to have an allergy against my keyboard or ANY keyboard.
Best example is RIGHT THIS message I was forced to type with an alternative browser/software. Within AOL this would'nt have been possible to type! Several crushes would have been necessary to finish this short text.
Do something right now! It's really aweful!
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Another problem with AOL Gold
In the previous version of AOL (a thousand times better than this Gold Version), there was System Information, which I could use to refresh AOL if it stopped working well, and to get rid of bugs. When AOL Gold was installed, AOL System Information stopped working every time I tried to access it. Finally I uninstalled Gold and reinstalled it. Now System Information is missing completely. How can I get it back in working order, the way it was in the previous version?
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at 1-888-265-3733.
- Don't see your idea?