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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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212 results found

  1. desktop gold mail composing.

    On Desktop Gold, when trying to write an email, there are no longer manageable margins. in other words, when typing a line in an email, it keeps going beyond the margins of the email, and when one hits "enter" to go to the next line, one loses sight of the cursor completely, with no means of scrolling to the left. There is no justification whatsoever.
    When I spoke to tech support, they are clueless, saying one must go to full page size to write an email. That is not workable.

    Also, the latest update appears to count words. that is…

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  2. The new "view" folder in mail is awful - how can I get rid of it?

    AOL has added a new "view" FOLDER to the mail folders - I don't want it, don't use it - how can I get rid of it?

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  3. I can't find the write email option (or compose) in the app

    Surely I can initiate an email but I can't find it.

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  4. Views

    Provide a way to DELETE the "Views' folder. It opens up expanded taking up 6 lines and is of no use. Currently it can't be modified or deleted.

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  5. The "This is not Spam" button does not work. When I select an email using the button, the email goes back into New emails. After about 5 min

    The "This is not Spam" button does not work. When I select an email using the button, the email goes back into New emails. After about 5 min.
    I need my spam button to work.

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  6. WHERE IS MY MAIL?? No mail when I log on. shows up after a wait.

    Program is very slow and there is no mail once I get logged on. Shows up later.

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  7. Automatic open

    AOL now automatically opens the next email. This is dangerous, as it could be spam, etc. We need a way to turn this off, or I am off AOL for good.

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  9. Delete key doesn't delete the email I want deleted. Make it work!

    Make the "delete" key on my list of emails, WORK!!!!! Now what it does when I click "delete" is bring up the email I wanted to delete. I don't like this at all. I want the delete key to delete the email I don't want to see!!!!

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  10. dragging sent emails to 'My Mail Folders" ????

    on the email home page:
    For the past week or so.....I can no longer drag Sent Files to 'My Mail Folder" Please correct

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  11. mail updates

    I just talked to tech support to untangle a problem with email i had put on my block list a couple of addresses by mistake and wanted to unblock those addresses tech support walked me though it and had to use another browser to unblock because AOL is in the process of updating their software to make things easier why not update everything all at once? is should be when i need to untangle a mess i could untangle it through AOL and not going the round about way that i didn't know of Norman Kivari member since 1995

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  12. AOL is again not working!

    I sent several messages from a device to my email and two hours later thet still are not delivered! AOL is really sucking!

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  13. This new bell you added to address book no longer permits me to copy and past email addresses from a previous sent email into the Bcc addres

    This new bell you added to address book no longer permits me to copy and past email addresses from a previous sent email into the Bcc address of a new email. Find some way that lets up get rid of the bell option

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  14. Maybe have some basic help for those of us who like AOL and have been customers for over 25 years who can't afford your premium service?j

    On Tuesday, 8/23, I discovered I was hacked. I changed my password, it was accepted by AOL, and I also changed it on my iPhone. Changed the settings as requested by AOL too. Still, even after reporting this as a "bug" THREE TIMES, I haven't gotten ANY new mail since then! Can someone PLEASE let me know how to get my mail?!?!?
    Thank you very much.

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  15. I cannot retrieve email pdf attachments in AOL Desktop Gold

    I cannot open email attachments with pdf attachments in Aol Desktop Gold.

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  16. Had to reload AOL Gold and now all of my saved incoming mail is gone.

    Where did my incoming saved mail go?: Why did it not reload?

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  17. I have used AOL Desktop Gold since it started. Up until September 20th. when a new e-mail was delivered to me, it would automatically appear

    I have used AOL Desktop Gold since it started. Up until September 20th. when a new e-mail was delivered to me, it would automatically appear in my NEW folder, which I always keep open on my screen. Now, I hear the sound notification of a new e-mail, but it does not show up in my NEW folder like always. Now I have to refresh the folder, an extra step. How will I know that THERE IS a new e-mail? What if I can't hear the sound notification or have my sound muted? This has only started since a AOL Software…

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  18. I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016

    I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016 telling me to try again later yet all the other ones delete. I'm sick of it and want it gone!

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  20. Suspicious activity keeps blocking my emails

    AOL keeps blocking my attempt to send emails as 'suspicious.' They forced me to change my password. I did so. They then again blocked my ability to send emails. I have now changed my password several times with no luck in sending emails. It's a shame because I have had my AOL account for ~30 years. Looks like it is time to say goodbye.

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