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AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. We're glad you're here

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    Reviewed  ·  6 comments  ·  Admin →
  2. favorite places

    try to get into my portfolio thru favorite places and noting happens, spoke to tech support to NO avail. They don't know what they are doing! This aol gold is turning into aol lead!!!!!!

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    Reviewed  ·  0 comments  ·  Admin →
  3. After clicking red X in the browser inside AOL DESKTOP GOLD, it should open a new default browser

    a new window is not popping up after clicking the RED X on the browser. Please fix this ASAP

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    Reviewed  ·  0 comments  ·  Admin →
  4. You have a typo in the headlines about Mark Hamill

    You have a mistake in the headlines today.

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    Reviewed  ·  0 comments  ·  Admin →
  5. edit pictures received

    have an option to edit pictures received by right-clicking on the pictures, just in the old version.

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    Reviewed  ·  1 comment  ·  Admin →
  6. Leave mail saved to my PC in New mail

    Mail saved to my PC gets moved to Old mail. I delete mail that I save to my PC. With it being moved to Old mail, it requires an extra step to delete it -- move out of New mail, into Old mail and then delete the email. Much more efficient to leave in New mail and deal with it there. If I, on the other hand, want it to go into Old - read - mail, I can decide not to delete and then let it show up in Old mail. Just don't make it automatic.

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    Reviewed  ·  0 comments  ·  Admin →
  7. AOL search no good. Must use Google or Bing.

    AOL search no good. Must use Google or Bing. Links don't change in color after you have visited them.

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    Reviewed  ·  2 comments  ·  Admin →
  8. With the last 4 or 5 beta fixes, nothing was fixed here

    With the last 4 or 5 beta fixes, nothing of importance was fixed here. I can't account for anything prior to that as I have only started following this forum in the last 4 or 5 weeks. So the question is, what are these unimportant fixes?? I'm still waiting for, among other things:

    Being able to sign in without trying many times.
    Being able to use shortcut keys.
    New carousel items & smilies.
    Not freezing constantly.
    Making the news drop the horrendous animal abuse stories.
    Making visited links change color in AOL searches.
    Making AOL Gold do everything faster. It…

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    Reviewed  ·  2 comments  ·  Admin →
  9. We used to be able to right click on an e-mail address in an e-mail and add it to our address books/

    Let us right click an e-mail address in our mail and add it to our address book.

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    Reviewed  ·  4 comments  ·  Admin →
  10. The delete button on my keyboard should work without highlighting each e mail to delete e mails

    The delete button on my keyboard should work without highlighting each e mail to delete e mails

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    Reviewed  ·  0 comments  ·  Admin →
  11. Email, I can not keep up with my email .I have 8,000+ emails right now

    Could you set up a program that outdated email could go immediately into it;One could go back to folder to delete it. Right now it would take me several days to delete the email I do not wish to keep.Could program be set up , Personal verses Business.Thank you for you time when you are able to read my feedback.MamaMary50

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    Reviewed  ·  0 comments  ·  Admin →
  12. I would like to have the ability to email and print each web page I visit.

    Place and Email and Print icon on each web page visited.

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    Reviewed  ·  0 comments  ·  Admin →
  13. Provide a means of exporting e-mails from your Desktop App.

    I am an attorney. My client wishes to provide me with thousands of e-mails relevant to his case. In order to efficiently search through those e-mails, I requested that he export them and provide them to me in electronic format. He did so.
    However, I now understand that in order to process the e-mails, I need to download and install AOL Desktop Gold. The problem is, I don't have an account and therefore cannot download Gold.
    I chatted with an AOL tech who informed me that there is no way, other than forwarding each message individually, for my client to…

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    Reviewed  ·  0 comments  ·  Admin →
  14. AOL GOLD Export Feature

    Have an export feature so one can transfer their AOL Gold Desktop to a new computer. When you try to download AOL Gold to a new computer using your current screen name, AOL tells you that you have already downloaded AOL Gold. How does one transfer your current AOL Gold desktop account to a new computer without an export feature?

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    Reviewed  ·  0 comments  ·  Admin →
  15. AOL GOLD is NOT as friendly as the previous version with shortcut keys.Put back the Shortcut Keys that were in previous versions.

    AOL GOLD is NOT as friendly as the previous version with shortcut keys. I am disabled and I use shortcut keys a lot using a mouse is much harder for me to navigate. Like reading emails I was able to use the right arrow key to go to the next email in the previous now. In AOL GOLD it does NOT WORK. To DELETE an email I could use the delete key in previous version, but NOT in AOL GOLD. In previous version to go to my favorites I could hit the ALT key + V does not work in…

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    Reviewed  ·  2 comments  ·  Admin →
  16. Fix These Problems with Gold

    1 - Should have to make up to six clicks to log on to the account,, 2 - can't read or write mail offline, 3 - Bring back the celebrity voices to sign on, etc, 4 - restore the ability to insert a background to e-mail, 5 - Allow the insertion of smileys, animations from other web site, like Incredimail, 6 - AOL e-mail smileys should not turn to a series of numbers, letters & symbols should not appear after mail is reopened, Bring back the old fonts and ability to personalize fonts and 7 - Activate the ability for…

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    Reviewed  ·  3 comments  ·  Admin →
  17. When adding something new you need to tell us how to use it. For instance......

    On your new toolbar shortcuts I did not know that you had to use the keyboard arrows. I'm sure no-one else knew. You need to briefly explain how to use new things. However.......................... why are you wasting time creating these new things that take twice as long to use when you could be spending time FIXING the many things that we are all experiencing??

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    Reviewed  ·  1 comment  ·  Admin →
  18. Just got update 1713. Nothing you said you fixed worked.......

    Just got update 1713. Nothing you said you fixed works. Control L and Contol J do nothing. You said you also fixed missing shortcut keys. F5 still does not work. My neighbor got same results on her computer. This is insane already. What are you doing over there ?? I need the F5 key to work. When will you fix this? I've been asking for months.

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    Reviewed  ·  1 comment  ·  Admin →
  19. remove this link from AoL ***************

    Remove the link as it is offensive.

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    Reviewed  ·  0 comments  ·  Admin →
  20. AOL Gold is a conspiracy to bankrupt AOL !!!!!!

    I think someone must be short selling AOL stock
    with the hopes AOL Gold will sink AOL to bankruptcy
    and they will make a killing in the stock market.
    Thats the only reason I can possibly think of
    why they would ignore all the AOL Gold complaints
    AOL !!!!!!!!!!!!!!
    Please post how many customers have left AOL
    since the forced launch of AOL Gold
    I should be one of them, hanging on by a thread here
    if I remember way back when
    I think AOL 4.0 with dial up was better than AOL Gold
    so sad

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