AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. get rid of that ugly yellow highlight you installed on 3/24

    get rid of that ugly yellow highlight on email

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  222 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  93 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. "Open in External Application?" message

    When using AOL Desktop Gold, I have regularly been receiving a message asking me if I want to “Open Application in External Window?” If I click on the “details” button in that message window, I see: ttp://csync.loopme.me?redirect=https%3A%2F%2Fmatch.bnmla.com%2Fusersync%3Fdspid%3D181%26uuid%3D%5BUUID%5D

    I participated in a chat with AOL tech support (case number 01080092), allowed tech support to remotely control my computer, and we went through these steps: re-installed the ADG software, and cleared the cache and cookies. The problem remains unresolved. Please advise.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  22 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Stop lying about always trying improve AOL.

    Stop lying about always trying improve AOL. You took away Keyword spam block and adding new users names to an existing
    account. These were two huge steps in the wrong direction.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Account  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. First, after being off line for 3 days (or maybe more) My AOL MESSENGER NOT SHOWING UP. I spoke to Shane, then Esther who was very kind.

    No one told me that MESSENGER is not part of AOL! I need all of the names that were on my Instant Messenger that I have used for 29 years. I don't have a list of my MANY CONTACTS. I SUGGEST, FIND THAT ENTIRE LIST AND EMAIL IT TO ME IMMEDIATELY!! If I knew that you were removing it, there is no excuse for not notifying me!
    Shame on AOL. i already signed in, now it says SIGN IN REQUIRED!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. AOL gold freezes every day

    Everyday AOL GOLD freezes up and I have to use Google. Why am I paying you to use your desktop if it does not work!! YOU SHOULD BE PAYING ME TO USE AOL GOLD!!! Don't force people to use this ****! FIX IT ALREADY!! I AM PAYING YOU 3.99 a MONTH SO IS EVERYONE ELSE!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  155 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Multiple browser Tabs not being highlighted

    While multiple tabs are opened in the browser, only the one that the members are currently on is highlighted, leaving the other tabs that are in the background to be extremely difficult to see and read. The only option to know what is already opened is to access it, which is NOT user friendly. It would also help if the contrast was higher and the colour should be changed to something else than blue. PLEASE correct this error for the benefit of all users!!! Thank you for your consideration.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. I want to know why AOL has made it so hard to simply view several pictures on the screen at the same time? It used to be so easy.

    Contacting AOL for an answer to a question is a complete waste of time. Why do they even have that "option"?"

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Glad your recent font enlargement of highlighted email addresses is gone today!

    Thank you for getting rid of the enlarged font when email addresses were highlighted. It was extremely annoying. It was so awful that I considered canceling AOL and just using Google or Safari to read my mail.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. whycan't I select the news service on the welcome page anymore? All I see is AOL news

    Why can't I select the news service on the welcome page anymore? All I see is AOL news.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  6 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. email in aol desktop gold

    I like the latest build of aol desktop gold. A lot of fixes in place. The software is a lot more better than before. AOL doesn't seem to crash as much

    A big thank you to the IT department.

    However, I know that there is still work to be done and I'm sure that aol desktop gold still needs work.

    The email is still not quite as smooth as it could be. I have both a gmail and yahoo email account and both of those email accounts are very smooth when switching from new to old to sent email.

    For…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. AOL APPS

    GET RID OF BLOCKED EMAILS IT DON'T WORK COME UP WITH SOMETHING THAT DOESI STILL KEEP GETTIN THE SAME ONE OVER AN OVER AN OVER AGAIN AN AGAIN QUUIT MAKIN APP SUGGESTION THAT DON'T WORK OR LURE YOU IN

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Take away the weird bar when scrolling email!

    This is so annoying. Please put it back the way it was and then leave it alone!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. favorites

    Making the Favorites drop down box a part of the existing tab was a huge mistake. Now when I have a tab open, and then want to look at a Favorite it cuts down the size of the original tab. The Favorite tab grabs 1/3 of my screen and I cannot close it without closing the original tab too. Who comes up with these changes that make things worse????

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. email address book

    You used to list email addresses by alphabetical name and now you list them chronologically. That makes an address hard to find!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Why isn't the post on the right side that friends are on and you can chat?

    I would like the box on the right side to tell me when friends are on.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Allow customers to have the option of the "New and Improved"

    I could deal with even Gold but the "New and Improved" version is horrendous! My mobile app no longer holds my contacts. The list is endless. PLEASE offer your customers the option to use the "new and improved" version! First time in all of these years I regret using AOL. Today, my desktop version went back to 2021 with New emails. Had to go to phone to get new emails.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  23 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 128 129
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base