Skip to content

AOL Desktop Gold


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2979 results found

  1. AOL GOLD Export Feature

    Have an export feature so one can transfer their AOL Gold Desktop to a new computer. When you try to download AOL Gold to a new computer using your current screen name, AOL tells you that you have already downloaded AOL Gold. How does one transfer your current AOL Gold desktop account to a new computer without an export feature?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. I do not know you know better than me. You try to make our desktop obsolete with every new version

    why you do not lets us update our snail mail address besides the Zip code?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. TOTAL FUTILITY

    to think that this forum , tech support , report a bug ,or anything else related to AOL is going to do anything for the long time loyal subscribers with all the ongoing , numerous GOLD problems - they are showing a disrespectful , do nothing approach to the problems they have willfully created for their users - been months now + nothing positive has been done -

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Email update

    AOL Gold took out the option of "Mark Read" out of the email options on right click of the mouse. i have always used the "Mark Read" if i dont want to read the mail or have already got the email earlier instead of deleting. it keeps the mail where i want it until i decide to delete a bunch of outdated mail. it is so much easier to mark read than to delete the mail. put it back!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Still having problems with the Address Book.

    Please do not mark this as "Duplicate" and forget about it -- Fix it! I have talked to your tech support numerous times. We run a small business. Most of our email addresses are listed as City, ST. So I type City, ST in the box for First Name. This worked perfectly in 9.8.2. Now, it often shows up as City. Someone from tech support suggested I make the changes in my contact list on mail.aol.com and they would keep. I did that. Now ALL the ones I changed show up as City. This adds to my workload to change…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. I THINK WE SHOULD BAND TOGETHER IN A CLASS ACTION SUIT ASKING FOR REFUNDS ON WHAT WE HAVE PAID FOR AOL GOLD AND ASK FOR A RETURN TO NORMAL.

    WE SHOULD BAND TOGETHER IN A CLASS ACTION SUIT ASKING FOR REFUNDS ON WHAT WE HAVE PAID FOR AOL GOLD AND ASK FOR A RETURN TO NORMAL. OTHERWISE I AM SERIOUSLY THINKING ABOUT CANCELING YOUR SERVICE I HAVE NOT BEEN ALLOWED TO LOG ON FOR THE LAST THREE HOURS.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Allow

    Allow me to leave a post I'm typing to look up something elsewhere and then go back to the post. Now I have to close it and lose it. No sense in that.:(

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. AOL Gold is Terrible need a new browser. inbox not necessary. cursor cannot open anything sometimes.my2018 emails disappear at times

    why do you need inbox , new and old mail. inbox is redundant. liked the old way. my cursor at times cannot open anything and then i have to reboot or restart my computer every time. my 2018 messages disappear at times and then reappear at another time. Lower my price. I am paying for a inferior product. Like the old browser that was replace with Gold

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. ERR3 what ???

    I"m getting this error more and more, I have reported it before and the standard answer is to call the gold team. Why so I can stay on hold for hours at a time? Make my blood pressure go up even more. This was never an error message before, it is now, so what the **** is the problem?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. With the last 4 or 5 beta fixes, nothing was fixed here

    With the last 4 or 5 beta fixes, nothing of importance was fixed here. I can't account for anything prior to that as I have only started following this forum in the last 4 or 5 weeks. So the question is, what are these unimportant fixes?? I'm still waiting for, among other things:

    Being able to sign in without trying many times.
    Being able to use shortcut keys.
    New carousel items & smilies.
    Not freezing constantly.
    Making the news drop the horrendous animal abuse stories.
    Making visited links change color in AOL searches.
    Making AOL Gold do everything faster. It…

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  2 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. The address file is simply awful You cannot add new addresses easily. Please fix

    Type in an address that ]the address book. Yep, it pops up. But when you want to add another, AOL Gold gives you address options that are not applicable. I just want to simply add others separated by a comma. AOL Gold does not allow this. It is very frustrating. Please fix this..
    Bill B

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. The delete button on my keyboard should work without highlighting each e mail to delete e mails

    The delete button on my keyboard should work without highlighting each e mail to delete e mails

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Allow me to have my calendar popup when I login. Like the old 9.0 did!!!!

    Allow me to have my calendar popup when I login. Like the old 9.0 did!!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. i can understand the frustration with users, especially during peak usage hours

    but if the AOL servers can not handle the load than what.
    at least i'm trusting you to keep my personal data secure. [as far as i know]
    i personally don't know the answer but in light of other developments i think long time customers would feel more comfortable being able to log onto their accounts......
    THIS IS THE PERFECT TIME TO MAKE THE COMMON PEOPLE HAVE ACCESS WITHOUT THE SHROUD OF FACEBOOK...

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Be more pro President Trump

    Be more pro President Trump

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  87 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. idea

    WAKE UP YOU *** ********* AND MAKE THIS SITE RUN OR ELSE.LAST WARNING.\,THEN ITS, BYE-BYE. you better well give me and answer.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Some things were starting to work a little better for a few days, now we're back in the cesspool of AOL, hope you guys have hip boots

    Some things were starting to work a little better for a few days, now we're back in the cesspool of AOL, hope you guys have hip boots

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Reviewed  ·  0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

AOL Desktop Gold

Categories

Feedback and Knowledge Base