AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1432 results found
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Saving Favorites on a DVD
Favorites –
I saved My Favorites to a DVD. When I click on it on my DVD, it will not open. So, I don’t know if my listings are correct. Please fix.
Jerry
1/1018Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733
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I cannot access my account to manage billing, what is going on?
I cannot access my account to see billing, only manage benifits what to do?
No need to worry, our Billing Department can help you out. Please call us at 1-888-265-3733
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I send several "unidentified sender" e-mails at a time that's blocked from sending.
I can't access the url that let's me take the security test. That has to change.
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."
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Who can I call in the USA?
I need a phone number to speak to someone in USA!!!!!
Tired of calling the Phillipines!!
They can't help!!!We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Keep in mind that you will be redirected to the first available agent.
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You can start by answering your phones. I've been on hold now for 21 min.to Tech. Have problems with Comp check up. Pay for it and it will n
You can start by answering your phones. I've been on hold for 23 min. now trying to get Tech support.
We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
For comprehensive AOL Computer Checkup online help, check out our help article: https://help.aol.com/articles/aol-computer-checkup-features-and-benefits or contact technical support at 1-888-847-3541.
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GOLD address file still not working correctly
The Gold address book is still working correctly. I have had issues with this from the very beginning. If you transfer a name from 'All Contacts' into an address folder it will not stay in there. I also get duplications in the address folders. I have lost names in the address folders also. I have contacted AOL techs several times and they reset my address book only to have it not work properly again and again. You have advised me that you have reset my address book and refreshed the servers. You have a bigger problem than resetting servers. You…
I’d like to have one of our Technical Support agents look deeply into the issue you encountered with the address book. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Gold has too many glitches. Does not work like old FREE version
The free old version was so much better than the new AOL which I now pay for. Constant issues, less options. Today it says I have 160+ emails and I can only see 3 in my New mail folder. Go back to the way it was. This is terrible,
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Every two months my mail get deleted from new mail back for 2 months, how can I prevent this from happening ?
why does 2 months of my read email get deleted from my mail.
Aol will delete 2 months of my mail every few months ? -
Gold goes un-repsonsive.. has happened 3 times in a row now. Please fix
I have been in a chat room and go back to the Chat Room Listing and Gold goes un-repsonsive.. has happened 3 times in a row now.
Please fix this version on AOL or go back to the old version that worked.Please report this problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button in the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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AOL GOLD address book is still not working. If you add a name from 'all contacts' it goes in but does not stay in.
AOL GOLD address book is still not working after all this time. I have reported this many times. One Example: If you try and transfer a name from 'All Contacts' to a folder below, it goes in but after AOL GOLD is closed it does not stay in. The address book is a complete shambles. Very poor planning on the upgrade.
I’d like to have one of our Technical Support agents look deeply into the issue you experienced with the address book. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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not responding
the software keeeps freezing and goes to no replu. call me 1---***
Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.
If your browser crashes, please try the following steps to enhance your experience:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ boxWe would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…
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