AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1462 results found
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AOL GOLD
At first on AOL Desktop Gold, it looked like I was offline. I reinstalled the app, **** a back-up and now the emails are not showing anymore, instead the inbox looks like purple lines.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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member was able to log in her account but showing folders empty
member was able to log in her account but showing folders empty
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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cannot receive email from optonline.net
Cannot receive email from optonline.net
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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mark as unread
Clicking on "Mark Unread" on a single Email Page, does not work anymore. I have to go back to the complete "Inbox" email list and click on the "Mark Unread" button, in order to save that email. Why?
I tried deleting Desktop Gold and reinstalling, no luck.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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trending now ... a listing automatically dropping down from search bar .... incredibly incredibly annoying ... being told cannot stop .. !!!
the trending now news topics automatically dropping down from the search bar is beyond annoying ... get rid of it !! super super annoying ...
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I can`t receive any emails
my email box is empty
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL Desktop Gold
I trie to install AOL Desktop Gold on my new computer but it seems like it's empty and emails or favourites are not showing anymore.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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CANCEL
I WANT TO CANCEL SYSTEM MECHANIC
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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CODE: EC-4007
"the requested message or attachment does not exist. CODE: EC-4007" This is on several emails I attempt to delete. I do not know which ones especially but do get an over abundance of spam mail each day I do not open. I do not know which individual message or messages it is responding to but today I had 300 to delete and to do them one by one is beyond time consuming. I am responding to an old comment on AOL as I do not find a newer one as yet. I have an HP laptop and using Windows11."
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Others on my account can see their email...I can't
I forgot to add this in my post a few minutes ago. Other folks on my account can see all their emails, New, Old, Spam when they log in. I cannot. HELP! Fix this!!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Saved links have disappeared
All my saved links have disappeared from under "My Favorite Places" Can this be fixed?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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ALL my e-mails are now sent to either my Spam Folder or Recently Deleted Mail
Why does AOL consistently send ALL (and I mean EVERY SINGLE ONE) of my incoming, unread e-mails directly to either my Spam Folder or Recently Deleted Mail? This began on or around January 2025.
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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If I uninstall AOL and then reinstall it will I lose my favorite places and drafts?
When I write a new email my font only types and prints in 18 pt. Everyone thinks Im yelling at them. How can I fix this?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Not responding AGAIN AND MORE
After latest update (August 2025), it took over a minute to open mailbox because I got "not responding". It also took over 30 second to load mail when mailbox opened, and then AOL threw me out and I had to open AOL again. I reported this as a bug but wanted to make sure everyone else saw this too. Do you not test before you release an update? Please fix!!!
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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WiFi virs Dail-up
If AOL stops the ORIGINAL Dial-up {SORRY to see it go, after getting use since the BEGINNING!} but will this mean, my AOL GOLD will follow, or can I still use her, till I KICK the BUCKET on WiFi?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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How to speak with AOL agent to get the needed HELP!!!!
I just had the WORSE conversation with AOL. Someone by the name of "Rejes!" (Spelling ??)
So EXTREMELY UPSETTING!! I LITERALLY HAD TO HANG UP, COULD NOT SPEAK WITH HER AFTER 20 MINUTES OF TRYING TO EXPLAIN THE HELP I NEEDED.ALL I WANTED TO DO IS CORRECT & UPDATE PAYMENT METHOD FOR AOL. I NOTICED A PAYMENT WAS BEING TAKEN FROM A WRONG ACCOUNT. i WANTED TO MAKE SURE ALL FURTHER PAYMENTS COME FROM THE CORRECT ACCOUNT.
THIS WOMAN, WAS SO UNHELPFUL. I ASKED TO SPEAK TO A SUPERVISOR, SHE INFORMED ME SHE COULD NOT TRANSFER ME.
I DID…Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Print isn't working in Windows 11
AOL Desktop Gold doesn't let me print out documents. I have to use another browser
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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deleting emails
a few weeks ago deleted emails are still showing as being in the mail box even though the mailbox is empty
Hi there! We are really sorry to hear about the issue that you are facing. We'd love to try and help! Could you please contact us at @AOLSupportHelp on X.com? We are looking forward to your DM!
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New version of gold doesn't work on windows 10
When the update just happened it enabled admin permissions and windows 8 compatibility mode. You can't change these things or the software doesn't work. Then they tell you when the software opens that it doesn't work correctly with admin permissions enabled.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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