AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. How do I actually contact AOL? This forum is ridiculous and totally worthless. AOL doesn't see these posts.

    How do I reach a human at AOL and get a response? How do I even get the reply to this post if there is one? This entire communication process is flawed and totally and completely worthless.

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  2. Want my AOL back after lockout by via you for NET 4.8

    You locked me out of my two machines

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  3. Issues still present in aol desktop gold

    There are still issues present in aol desktop gold.

    1) Icons are missing from under safety all the way to help. This only affects computers that have an amd processor.
    2) videos still play on auto on the welcome screen.
    3) No manual update for check for updates.
    4) The software causes my hard drive light to stay solid for a good 10 minutes before turning off.

    There may be other issues present still, but these come to mind.

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  4. Maybe have some basic help for those of us who like AOL and have been customers for over 25 years who can't afford your premium service?j

    On Tuesday, 8/23, I discovered I was hacked. I changed my password, it was accepted by AOL, and I also changed it on my iPhone. Changed the settings as requested by AOL too. Still, even after reporting this as a "bug" THREE TIMES, I haven't gotten ANY new mail since then! Can someone PLEASE let me know how to get my mail?!?!?
    Thank you very much.

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  5. password manager

    The current password manager doesn't offer to save on many websites, and it doesn't allow manual inputs. Users must continue to use paper and pencil to store the majority of their passwords.

    Suggest fixing your password manager or allowing use of other password manager programs.

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  6. Message appearing about whether or not something is safe; it is from someone in my Address Book...annoying

    I am tired of a message appearing on my emails FROM PEOPLE IN MY ADDRESS BOOK who are forwarding attachments to me. Why do I get this message on an email from a bona-fide person in my Address Book? Just tired of these nosy messages. They are NOT HELPFUL AND THEY ARE ANNOYING!

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  7. How do I contact Tech Support

    I can not find a phone number or email address to contact Tech Support! have problems I need to get fixed! Please Advise! I pay good money expect service!

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  8. I am so SICK of AOL GOLD!!!!!!!!!!!!!!!!!!!!

    I am so upset with AOL GOLD and it's updating...my calendar which is extremely important to me has been changed and it inoperable! Also, I cannot clear my browser of some dumb and unuseful names!

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  9. When I go from mail to a link I get a screen with OOPS - too many redirects. Not good.

    When I go from mail to a link I get a screen with OOPS - too many redirects. Not good.

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  10. getting AOL to let me get into a website

    How do I get AOL to let me get into a particular website? I cannot get on with my Computer but I can with my tablet. Has code of 138 whatever that means

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  11. AOL Desktop Gold problem

    why does my screen go white on AOL Desktop Gold home screen i tried uninstalling and reinstalling AOL Desktop Gold still the same problem

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  12. Display glitch/bug while playing on games.com after dew minutes the screen on ADG with start blinking

    Display glitch/bug while playing on games.com after dew minutes the screen on ADG with start blinking

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  13. unable to access a specific website on AOL Desktop Gold / Error: 403 - Forbidden

    Issue: unable to access a specific website on AOL Desktop Gold / Error: 403 - Forbidden
    Website: www.mernickleholister.com

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  15. I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016

    I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016 telling me to try again later yet all the other ones delete. I'm sick of it and want it gone!

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  16. linking primary and secondary account emails

    since you did a security update on my account i cannt get my primary accounts mail to load,as soon as i hit mail it switches to my secondary account and i cannt get to the primary mail.

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  17. another screen

    WTF IS GOING ON NOW. I CLICK TO WATCH A VIDEO AND NOW TWO SCREENS APPEAR WITH THE TOOLBAR ON THE BOTTOM MISSING, WTFFFFFFFFFFFFFFFFFFFFFFFFFF ALREADYYYYYYYYYYYYYYYYYYYYYY STOPPPPPPPPPPPPPPPPPPPPPPPPPP THIS **** AND CHANGE IT BACK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I PAYYYYYYYYYYYYYYY

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  18. AOL Desktop Gold Browser doesn't save browsing history

    AOL Desktop Gold Browser doesn't save browsing history

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  19. Settings are all messed up

    My Avast abtivirus did an update last night, and now I'm having problems with AOL. It no longer has my user name and password saved, even though I've repeatedly told it to. My mail settings are screwed up, and when I try to get to them, all I'm getting is a black screen. What's happening, and how do I correct it? Has anyone else had this problem?

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  20. account email notices differ. Same account, different computers

    I use Gold on two computers. I have a number of email addresses. In one computer when I click to change accounts the number of emails unread shows in a window. On the other computer it does not. How can you resolve this difference?

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