AOL Desktop Gold


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  1. Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 an

    Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 and a message that needed an address to send the email. Looks like there is a bug in the system that did not give me the correct error message.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can't sign on securely - says your security certificate is out of date

    Trying to sign in on my laptop says "This Connection is Untrusted - You asked to connect securely to api.login.aol.com. but we can't confirm that the connection is secure due to a problem with the websites security certificate (Cert Date Invalid) Such problems may indicate an attempt to steal your information.

    What now???

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Red number on aol desktop gold email

    I have noticed that when I'm on aol desktop gold on my desktop which has amd hardware, the red number by the read icon goes down as I'm going through my email and yet on my laptop, which has intel hardware, the red number by the read icon doesn't always go down as I'm going through my email.

    Looks like a bug in the aol desktop gold software.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. AOL DESKTOP GOLD SETTINGS

    I TYPE A MESSAGE ON WORD SINGLE SPACED.
    I COPY AND PASTE TO AOL EMAIL.
    AFTER IT IS SENT IT IS RECEIVED DOUBLE SPACED
    IT ALSO HAPPENS WHEN I TYPE DIRECTLY IN AOL EMAIL

    I TYPE AOL EMAILS SINGLE SPACED.
    AFTER THEY ARE SENT,
    THE EMAILS RECEIVED ARE DOUBLE SPACED.
    PLEASE FIND A WAY TO CORRECT THIS.
    I KNOW THAT IT IS A PROBLEM FOR MANY OTHERS
    THANKS
    mspain0626@aol.com

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  6. stop ruining my AOL GOLD by changing it

    Now it is completely unworkable since I just signed on.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  7. AOL font and size

    Letters aren't clear and there's no option to change the font or the color on the aol news and articles. Revision 11.0.3384

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  8. ME SCREEN SHOT PHOTOS are still fuzzy and grainy still WITH AOL DESKTOP

    why WHY IS IT THAT ME SCREENSHOT PHOTOS ALWAYS TURN OUT GRAINY AND FUZZY WHEN I USE THE DESKTOP APP IN WINDOWS

    I sent the SAME photo from AOL.COM to the aol tester I wish I could attach the screenshots here AND they WOULD SEES the difference !!!!!!!!!

    THIS DOES NOT DO THIS WHEN I USE THE THE WEBSITE AOL.COM

    DO YOU HAVE SOME FREAKIN COMPRESSION THING GOING ON IN THIS APP??? IF SO YOU NEED TO TAKE IT OUT!!!!!!!

    that article should be much larger and clearer then this and its hard to read all of the text words…

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  9. CAN'T CONTACT YOU

    I CAN NOT SEE THE COMPLETE PAGE OF MY ( CONTACTS ) THE LAST BOTTOM PART DOES NOT SHOW
    I HAVE IMPORTANT INFORMATION THERE THAT I CAN NOT READ.
    AND I CAN NOT GET ANYONE TO SPEAK WITH AT AOL.

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    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  10. report bug

    drafts were not saved after uninstalling and reinstalling AOL Desktop Gold. files were backed up.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. Uninstalling OLD AOL 9.8

    I have been using the new AOL Gold for years.
    I hadn't uninstalled the old AOL 9.8.
    I can find old aol directories and files going back earlier than 2019.
    also 2018 & 2017 files & directories named C_AOL Desktop 9.8.2 & 2a
    I ran the old uninstaller program and though it took a very long time, it showed an EMPTY "Select Applications to Uninstall"

    There was never an explanation of HOW to remove all the junk that the old AOL 9.8 has now become. When & How will you address this issue?

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please connect me to my AOL DesktopGold

    please connect me to my AQL deskttopGold

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Signs me off

    Suddenly every time I try to refresh the welcome screen it signs me off of AOL.

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    0 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →
  14. I open my mail and AOL search page opens up

    Why is it when I open an email, that AOL search window opens up on top and the email no longer is open.

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  15. The system keeps shutting down automatically after 3 or 4 minutes of use...extremely frustrating !

    Have AOL Gold remain in use once Logged In...this is a novel idea ?

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  16. improve aol desktop gold email

    After getting the newest update for aol desktop gold, the email, while improved, is still not right and I have had the aol software close out of the blue while going through email.
    Not a big deal though.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  17. Going through email

    I have noticed that when I go through my email, the number doesn't go down and there is no red check mark next to each email.

    Right now, I have 236 unread emails, I just went through ten emails and yet no red check mark and the number is still at 236 when the number should be 226.

    The email does fix itself eventually, but it should be instant.

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  19. Having to click a link over and over again!

    Here lately I am having to click links over and over again and again it keeps taking me to AOL SEARCH!!!! I want it to take me where it is supposed to go!!! I pay for this service and i want it to work!!!!!!

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. HOW TO TURN OFF THIS COMPRESSION THING ITS RUINIG MY PHOTO MAPS

    IN THE AOL DESKTOP SOFTWARE MY MAPS ARE FUZZY AND AND GRAINY DO TO SOME COMPRESSION YOUS ALL MUST BE USING IN THIS SOFTWARE!!! I WANT TO TURN THAT OFF!!! HOW HOW DO I DO THIS??????????

    IF I CANNOT TURN THIS COMPRESSING THING OFF THEN YOUS TAKE IT OUT AND OR DISABLE IT

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