AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Can't sign on securely - says your security certificate is out of date

    Trying to sign in on my laptop says "This Connection is Untrusted - You asked to connect securely to api.login.aol.com. but we can't confirm that the connection is secure due to a problem with the websites security certificate (Cert Date Invalid) Such problems may indicate an attempt to steal your information.

    What now???

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. report bug

    drafts were not saved after uninstalling and reinstalling AOL Desktop Gold. files were backed up.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  3. Uninstalling OLD AOL 9.8

    I have been using the new AOL Gold for years.
    I hadn't uninstalled the old AOL 9.8.
    I can find old aol directories and files going back earlier than 2019.
    also 2018 & 2017 files & directories named C_AOL Desktop 9.8.2 & 2a
    I ran the old uninstaller program and though it took a very long time, it showed an EMPTY "Select Applications to Uninstall"

    There was never an explanation of HOW to remove all the junk that the old AOL 9.8 has now become. When & How will you address this issue?

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please connect me to my AOL DesktopGold

    please connect me to my AQL deskttopGold

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. I open my mail and AOL search page opens up

    Why is it when I open an email, that AOL search window opens up on top and the email no longer is open.

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  6. Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 an

    Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 and a message that needed an address to send the email. Looks like there is a bug in the system that did not give me the correct error message.

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  8. Red number on aol desktop gold email

    I have noticed that when I'm on aol desktop gold on my desktop which has amd hardware, the red number by the read icon goes down as I'm going through my email and yet on my laptop, which has intel hardware, the red number by the read icon doesn't always go down as I'm going through my email.

    Looks like a bug in the aol desktop gold software.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  9. AOL DESKTOP GOLD SETTINGS

    I TYPE A MESSAGE ON WORD SINGLE SPACED.
    I COPY AND PASTE TO AOL EMAIL.
    AFTER IT IS SENT IT IS RECEIVED DOUBLE SPACED
    IT ALSO HAPPENS WHEN I TYPE DIRECTLY IN AOL EMAIL

    I TYPE AOL EMAILS SINGLE SPACED.
    AFTER THEY ARE SENT,
    THE EMAILS RECEIVED ARE DOUBLE SPACED.
    PLEASE FIND A WAY TO CORRECT THIS.
    I KNOW THAT IT IS A PROBLEM FOR MANY OTHERS
    THANKS
    mspain0626@aol.com

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  10. stop ruining my AOL GOLD by changing it

    Now it is completely unworkable since I just signed on.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. AOL font and size

    Letters aren't clear and there's no option to change the font or the color on the aol news and articles. Revision 11.0.3384

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  12. ME SCREEN SHOT PHOTOS are still fuzzy and grainy still WITH AOL DESKTOP

    why WHY IS IT THAT ME SCREENSHOT PHOTOS ALWAYS TURN OUT GRAINY AND FUZZY WHEN I USE THE DESKTOP APP IN WINDOWS

    I sent the SAME photo from AOL.COM to the aol tester I wish I could attach the screenshots here AND they WOULD SEES the difference !!!!!!!!!

    THIS DOES NOT DO THIS WHEN I USE THE THE WEBSITE AOL.COM

    DO YOU HAVE SOME FREAKIN COMPRESSION THING GOING ON IN THIS APP??? IF SO YOU NEED TO TAKE IT OUT!!!!!!!

    that article should be much larger and clearer then this and its hard to read all of the text words…

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  13. CAN'T CONTACT YOU

    I CAN NOT SEE THE COMPLETE PAGE OF MY ( CONTACTS ) THE LAST BOTTOM PART DOES NOT SHOW
    I HAVE IMPORTANT INFORMATION THERE THAT I CAN NOT READ.
    AND I CAN NOT GET ANYONE TO SPEAK WITH AT AOL.

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    0 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  14. Desktop Pictures Out Of Sync With Captions

    When you open AOL Gold, the pictures (1-55 for 3/28) are continually out of sync with the picture description. This happens every single day! e.g. The picture for picture number 35 has the description from picture number 34. That description from picture 34 stays on Picture 35 for 8 seconds and the correct description for picture 35 appears. I thought Verizon was going to fix the mess at AOL?????

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Signs me off

    Suddenly every time I try to refresh the welcome screen it signs me off of AOL.

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    0 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →
  16. The system keeps shutting down automatically after 3 or 4 minutes of use...extremely frustrating !

    Have AOL Gold remain in use once Logged In...this is a novel idea ?

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  17. improve aol desktop gold email

    After getting the newest update for aol desktop gold, the email, while improved, is still not right and I have had the aol software close out of the blue while going through email.
    Not a big deal though.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  18. Multi McAfee Renew Messages

    Tired of getting renewal messages for my benefit subscription for McAfee. Tried to reinstall McAfee on my phones and was told an email was sent to continue the process, but non ever arrives.AOL needs to clean up its act. Last time I had the VIP help line "fix" the problem of renewal - guess what it is happening again.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. help engineers

    no local news or now same 1 news item for 10 days
    please give us what we pay for a paid member over 20 years

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    1 comment  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  20. adg

    all my favorite web sites are gone

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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