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AOL Desktop Gold

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1423 results found

  1. Gold goes un-repsonsive.. has happened 3 times in a row now. Please fix

    I have been in a chat room and go back to the Chat Room Listing and Gold goes un-repsonsive.. has happened 3 times in a row now.
    Please fix this version on AOL or go back to the old version that worked.

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    97 comments  ·  Admin →
    Support Request  ·  Product Support responded

    Please report this problem to our AOL Desktop Gold team so they can investigate it further:

    1. Click the Help button in the top-right corner of the AOL Desktop window
    2. Select Report a Bug from the drop-down menu

    If the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.

  2. not responding

    the software keeeps freezing and goes to no replu. call me 1---***

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    58 comments  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.

    If your browser crashes, please try the following steps to enhance your experience:

    a. Edit > Select Footprints to Clear
    b. Check the ‘Browser Cache’ box
    c. Restart ADG
    If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
    d. Edit > Select Footprints to Clear
    e. Uncheck the ‘Browser Cache’ box

    We would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…

  3. AOL Desktop Gold takes time to sign in (Not Responding)

    Please check AOL Desktop gold since I am constantly getting (Not Responding) after signing in.

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    31 comments  ·  Other  ·  Admin →

  4. When are all these corrections going to be made?

    No offense intended, but my patience with aol gold has worn pretty thin. I saw where an aol person mentioned in their answer to a complaint that it is updated every two weeks. I am still having issues from when aol gold went live that are not fixed!?! The least aol can do is to allow us to use 9.6 until gold functions without a hitch.

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    13 comments  ·  Admin →
    Support Request  ·  Product Support responded

    Thank you for your feedback about the popup ads. We’re always interested in opportunities to improve our products and services, so we appreciate when our users take the time to share with us. We will make sure that this gets to the appropriate team for review.

    Please follow the steps to clear the footprints:

    1. Launch AOL Desktop Gold.
    2. Sign in with your username and password.
    3. In the top menu bar, click the Settings icon Image of the Settings icon.
    4. Click Browser on the left menu.
    5. Click the Security tab at the top of the window.
    6. Select the data you’d like to clear.
    7. Click Clear Footprints.

    Please note that after clearing the browser footprints, you will have to re-enter your zip-code on the Welcome Screen.

    Regarding the block mail feature, we will pass it along to our Product Engineers and they will look into…

  5. SPAM stuck in SPAM folder

    I posted this a week ago. Got an answer to refresh my email box which I did and indicated in a response that I did. No answer; no fix. Then I posted it as a bug. No answer; no response. Still have the problem but I want some attention paid to this because it is the 3rd time it has happened. I'm tired of it happening...and having to fix it myself only to have it recur again. Clearly a problem with this Desktop Gold software, among many.

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    49 comments  ·  Other  ·  Admin →

  6. How can I contact customer care for problems in AOL desktop gold?

    Please reply.Thank you

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    0 comments  ·  Admin →
    Support Request  ·  Product Support responded

    You can call the AOL Desktop Gold team at the number 1-888-265-3733 and one of our technicians will be glad to help you out with any issue with the software.

  7. It sucks, It keeps freezing/locking up. I have to go to ctrl/delete/alt log out and start over, i have to put my e-mail and password in each

    It sucks. It keeps locking up. I have to hit ctrl/delete/alt and log out and start all over. I have to put my e-mail and password in each time.

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    Support Request  ·  4 comments  ·  Admin →

  8. FIX THE EMAIL SYSTEM

    after reading a new email and marking it unread the email will sometimes go in the old email folder. I mark it unread to go back to new it goes into new then I check old folder and it's back in the old folder. I can go back and forth with this all day trying to keep an email new. Very frustrating. I have had tech support at least 3 times now with no fix. Hate the GOLD/CAN'T TRUST IT

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    Support Request  ·  3 comments  ·  Admin →

  9. Editing My Address Book

    When Editing My Address Book, once I delete an entry, the system jumps back to the top of the list. Very annoying! Make the system stay at the point of "edit."

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    3 comments  ·  Address Book  ·  Admin →

  10. ut AOL 9.8.2 back online - it works. AOL Gold does not work, every time I try to send mail it crashes - It will not let me read my emails w

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    Support Request  ·  1 comment  ·  Admin →

  11. Missing a ton of email

    Inbox says I have several emails I mean thousands (which I should because I am lazy and don't check often plus get a lot of junk) but I have 4 new emails and old ones I had saved as new a long time ago. Where did the rest go? Says 3000 emails has 15... Where did they go, when I need to see some of them? Is this because of windows update? Windows 10 updated, and restarted then my aol was unresponsive, I ended the task now no matter how many times I close and open aol I can't see…

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    11 comments  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  12. ALL MY MAIL IS MISSING!

    Every bit of new email I had in my mail boxes today is missing. I have my old mail but nothing new. Where did it go?

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    13 comments  ·  Admin →

  13. Mail is not sending!!!! WHAT THE FRACK!?!?!? AOL GOLD IS ****!

    Mail is not sending!!!! WHAT THE FRACK!?!?!? AOL GOLD IS ****!

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    11 comments  ·  Admin →

  14. AOL DESKTOP GOLD

    I randomly experience the inability to log on. Also my version of AOL Gold does not get updated or that I have been so advised.
    know where to check for current version of AOL Gold would be helpful

    Being self employed creates enormous issues when the anomolies occur

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    3 comments  ·  General  ·  Admin →

  15. Search bar not working

    Please make sure that the search bar are working on this Gold because I cannot search a word. I can search a website but not the word or subject.

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    16 comments  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  16. What is error 440:13004?

    Another glitch to keep from sending my mail? I don't understand all the issues with sending mail in this new version of aol.

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    12 comments  ·  Admin →

  17. FIX the POKER game.

    FIX the poker game.

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    8 comments  ·  Admin →

  18. I have to say that so far Gold SUCKS

    Get back to the service we used to have at AOL. I'm constantly losing emails, emails not loading and having to sign off and on again to make things work. What's going on???

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    0 comments  ·  Admin →

  19. What happened to my favorites on the tool bar

    Why do my Favorites no longer show up on the tool bar.

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    12 comments  ·  Favorites  ·  Admin →

  20. AOL Gold browser freezes up, locks, won't load even it's own pages

    Really? I have to close the browser, and completely reboot my computer to get this browser to work properly? While this one is busy not doing anything, using half a gb of ram, I can open AOL Shield and go to the website I can't get Gold to open. Geesh, almost 300 revisions now and it's still a pain in the .............

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    11 comments  ·  Browser  ·  Admin →
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