AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
96 results found
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youtube
If I click on something on Youtube, it shuts down AOL and I must sign on again...
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Saved passwords
My password is saved and opens automatically. I want to change that to locking password and having to use password to open.
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numbers of email per folder
I am not seeing the number of emails i got from spam folder.
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chrome update
Chrome Browser is very out of date. AOL Gold on new windows 11 computer uses chrome 106. Google docs, secure payment sites and other highly secure site will not accept this. However, if I open AOL in another browser, firefox, chrome, etc access the same email i can open the links. Why will AOL not update my browser to the latest version. Have worked with your technical support team and the lead of the department. We have uninstalled and reinstalled AOL and the old browser still populates. This has been going on for months. I can not change my browser…
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AOL Desktop Gold // Kindly look into the developer commands that are showing whenever the add hyperlink option is used. It shows as #top and
AOL Desktop Gold // Kindly look into the developer commands that are showing whenever the add hyperlink option is used. It shows as #top and #bottom
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AOL Gold-previous commentator
I was a loyal UK commentator during the early days. I now find my AOL Gold is inaccessible and I have lost my Address Book. I am happy to pay but this is blocked. Please make AOL Gold accessible to the UK. Alternatively, return the earlier version of Address Book - which is used on Gold
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ADG Icon in Toolbar
Need to change size of toolbar icons. My old Dell 17 inch shows smaller toolbar icons (23 that I added across the screen) whereas my new 17 inch dell xps only has 18 icons that I added across the toolbar.
WHY? How to reduce toolbar icon size? (Note - we know how to reduce taskbar icon size, but NOT toolbar icon size. -
AOL on desktop computer
I want aol mail on my computer. How can I do that? I've always gotten it there in the past. Now there seems to be a problem with it. I don't understand because that has always been my go to mail source! I enjoy seeing it on a big screen and typing on a real keyboard. By the way I have been an AOL customer for as long as I can remember and pay for it monthly--not the free version! Help me!
To access AOL Mail on your computer, go to the following URL in a browser such as Safari, Firefox or Chrome:
Thank you!
AOL Mail Support -
Show images button not working
when you read email and want to activate link etc it is not working
Thank you for your report. This issue will be fixed in the next update.
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The space between columns on the mail has changed. I have to make the subject column bigger. Please go back to the old column widths.
The column sizes on mail has changed. I now have to make the subject column wider each time. Please go back to the old way.
Thanks for reaching out. This issue has been fixed based on your feedback!
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Thanks for reaching out. This issue has been fixed based on your feedback!
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get chat rooms to work. this is second day they are not working. It doesn't show any chat rooms, created by members, nor can i start one.
get chat rooms to work. this is second day they are not working, they don't show available rooms, nor can i start one...please get this fixed...thank you.
Thank you for bringing this to our attention. The issue should now be resolved. Please close and re-open the Chat Room Listings window, in order for the chatrooms to load.
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welcome pages videos
What happened to the videos on the welcome pages? The videos are missing from the news stories. I am having this problem with all of my devices.
The issue is now resolved. Thank you for your understanding.
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Screenname not automatically loading in conversation threads.Must manually fill it in.
Just in the last few hours my screen name is no longer automatically loading into conversations,instead I must manually type it each time to post.I have tried this both on Gold and through the internet with same results.This happened in the past and it required a fix by AOL.Would appreciate this being dealt with.Thanks.
The issue should now be resolved. Please sign out and sign back into the AOL Desktop Gold, in order to load your profile nickname in the comment section.
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Please return to the old date format of month/day/year. Thanks
Please return to the old date format of month/day/year. Thanks.
The option to change the Date format in your mailbox is now available.
Here are the steps to change the Date format:
1. Open AOL Desktop Gold and sign in.
2. Click on the ‘Settings’ icon on the toolbar.
3. Go to the ‘Mail’ category on the left.
4. Next to ‘Date Style’ select one of the options below.
Date Only (Month/Day/Year)
Show time for mail received today
5. Changes are saved automatically, so you can close the Settings window.In case you do not see the ‘Date Style’ option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.
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Chat Live on on AOL News is not working
Chat Live Forum on AOL News article are not coming up when you click on it
Thank you for bringing this to our attention. The issue with the Live Chat on AOL News should now be resolved. Please sign out of the AOL Desktop Gold and sign back in.
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delete all
The delete all button in spam is the first button on right. All other windows have the delete button as the first button on right. This creates confusion. Habitually I hit the furthest right button. However, in spam I delete all msgs accidentally. Is there any help to re-obtain messages once permanently deleted? HELP!
This has been fixed based on your feedback. Thanks for bringing it to our attention!
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STOP the AOL pop up at sign on wanting me to subscribe to the "Breaking News to my inbox".....NO I DON' WANT TO SUBSCRIBE!!!!!!!!!!!!!!!!!!!
Again...STOP the all AOL pop ups at sign on, especially wanting me to subscribe to the "Breaking News to my inbox", like I want all that garbage going to my inbox.....My reply is: NO NO NO NO NO NO NO NO I don't want to subscribe!
The Product Team wants to ensure the best possible experience, so you should no longer see the “Breaking News” pop up when signing into ADG. We appreciate your patience!
Sincerely,
AOL Product Support -
Account payment
I am getting a screen message that I need to give updated account information on billing, or I will not be able to access. I don't respond that way, but when I try to sign on to my account it is down. What's happening?
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Restaurant .com offer
Your Restaurant .com offer has not worked for three months. Do you still offer it. If not delete it and discontinue advertising it.
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