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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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98 results found

  1. I don't like collapsible email address boxes! When I am composing an email,seeing the names helps me feel close to who I am writing to

    I dislike the collapsible email address boxes so much. If you insist on it, can you at least give us the option to eliminate the collapsible address boxes if we want? It's a terrible distraction and a burden! Thank you.

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    1 comment  ·  Mail  ·  Admin →
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  2. youtube

    If I click on something on Youtube, it shuts down AOL and I must sign on again...

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    Completed  ·  12 comments  ·  Admin →
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  3. Dear Editor & Ladies and Gentlemen: Please revert to DARK FONTS for better READING

    Every, yes, indeed, EVERY AOL Desktop PAGE shows solely utter grayed font lettering everywhere!-- Those faintly displays of important information are indeed very difficult to be read by vision-impaired individuals everywhere. Please change your future information displayed solely in DARK printing. Many thanks in advance for your time.

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  4. Saved passwords

    My password is saved and opens automatically. I want to change that to locking password and having to use password to open.

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    Completed  ·  1 comment  ·  Admin →
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  5. numbers of email per folder

    I am not seeing the number of emails i got from spam folder.

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    Completed  ·  1 comment  ·  Mail  ·  Admin →
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  6. chrome update

    Chrome Browser is very out of date. AOL Gold on new windows 11 computer uses chrome 106. Google docs, secure payment sites and other highly secure site will not accept this. However, if I open AOL in another browser, firefox, chrome, etc access the same email i can open the links. Why will AOL not update my browser to the latest version. Have worked with your technical support team and the lead of the department. We have uninstalled and reinstalled AOL and the old browser still populates. This has been going on for months. I can not change my browser…

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    Completed  ·  4 comments  ·  Admin →
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  7. AOL Desktop Gold // Kindly look into the developer commands that are showing whenever the add hyperlink option is used. It shows as #top and

    AOL Desktop Gold // Kindly look into the developer commands that are showing whenever the add hyperlink option is used. It shows as #top and #bottom

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    Completed  ·  0 comments  ·  Mail  ·  Admin →
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  8. AOL Gold-previous commentator

    I was a loyal UK commentator during the early days. I now find my AOL Gold is inaccessible and I have lost my Address Book. I am happy to pay but this is blocked. Please make AOL Gold accessible to the UK. Alternatively, return the earlier version of Address Book - which is used on Gold

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    Completed  ·  0 comments  ·  Admin →
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  9. ADG Icon in Toolbar

    Need to change size of toolbar icons. My old Dell 17 inch shows smaller toolbar icons (23 that I added across the screen) whereas my new 17 inch dell xps only has 18 icons that I added across the toolbar.
    WHY? How to reduce toolbar icon size? (Note - we know how to reduce taskbar icon size, but NOT toolbar icon size.

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    Completed  ·  0 comments  ·  Toolbar  ·  Admin →
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  10. AOL on desktop computer

    I want aol mail on my computer. How can I do that? I've always gotten it there in the past. Now there seems to be a problem with it. I don't understand because that has always been my go to mail source! I enjoy seeing it on a big screen and typing on a real keyboard. By the way I have been an AOL customer for as long as I can remember and pay for it monthly--not the free version! Help me!

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  11. Show images button not working

    when you read email and want to activate link etc it is not working

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    2 comments  ·  Browser  ·  Admin →
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  12. The space between columns on the mail has changed. I have to make the subject column bigger. Please go back to the old column widths.

    The column sizes on mail has changed. I now have to make the subject column wider each time. Please go back to the old way.

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  13. We're glad you're here

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    1 comment  ·  Admin →
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  14. get chat rooms to work. this is second day they are not working. It doesn't show any chat rooms, created by members, nor can i start one.

    get chat rooms to work. this is second day they are not working, they don't show available rooms, nor can i start one...please get this fixed...thank you.

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    2 comments  ·  General  ·  Admin →
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    Completed  ·  Product Support responded

    Thank you for bringing this to our attention. The issue should now be resolved. Please close and re-open the Chat Room Listings window, in order for the chatrooms to load.

  15. welcome pages videos

    What happened to the videos on the welcome pages? The videos are missing from the news stories. I am having this problem with all of my devices.

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  16. Screenname not automatically loading in conversation threads.Must manually fill it in.

    Just in the last few hours my screen name is no longer automatically loading into conversations,instead I must manually type it each time to post.I have tried this both on Gold and through the internet with same results.This happened in the past and it required a fix by AOL.Would appreciate this being dealt with.Thanks.

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    0 comments  ·  General  ·  Admin →
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    Completed  ·  Product Support responded

    The issue should now be resolved. Please sign out and sign back into the AOL Desktop Gold, in order to load your profile nickname in the comment section.

  17. Please return to the old date format of month/day/year. Thanks

    Please return to the old date format of month/day/year. Thanks.

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    137 comments  ·  Mail  ·  Admin →
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    Completed  ·  Product Support responded

    The option to change the Date format in your mailbox is now available.

    Here are the steps to change the Date format:
    1. Open AOL Desktop Gold and sign in.
    2. Click on the ‘Settings’ icon on the toolbar.
    3. Go to the ‘Mail’ category on the left.
    4. Next to ‘Date Style’ select one of the options below.
    Date Only (Month/Day/Year)
    Show time for mail received today
    5. Changes are saved automatically, so you can close the Settings window.

    In case you do not see the ‘Date Style’ option, you will need to update the AOL Desktop Gold to the latest revision. To do that, click on the Help menu on the top, select ‘Check for Updates’, and after 10-15 minutes close and re-open the software.

  18. Chat Live on on AOL News is not working

    Chat Live Forum on AOL News article are not coming up when you click on it

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    Completed  ·  Product Support responded

    Thank you for bringing this to our attention. The issue with the Live Chat on AOL News should now be resolved. Please sign out of the AOL Desktop Gold and sign back in.

  19. delete all

    The delete all button in spam is the first button on right. All other windows have the delete button as the first button on right. This creates confusion. Habitually I hit the furthest right button. However, in spam I delete all msgs accidentally. Is there any help to re-obtain messages once permanently deleted? HELP!

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    5 comments  ·  Mail  ·  Admin →
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  20. STOP the AOL pop up at sign on wanting me to subscribe to the "Breaking News to my inbox".....NO I DON' WANT TO SUBSCRIBE!!!!!!!!!!!!!!!!!!!

    Again...STOP the all AOL pop ups at sign on, especially wanting me to subscribe to the "Breaking News to my inbox", like I want all that garbage going to my inbox.....My reply is: NO NO NO NO NO NO NO NO I don't want to subscribe!

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    13 comments  ·  Welcome  ·  Admin →
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    The Product Team wants to ensure the best possible experience, so you should no longer see the “Breaking News” pop up when signing into ADG. We appreciate your patience!

    Sincerely,
    AOL Product Support

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