AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1026 results found
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My software close sometimes when I try to open an email or try to go to a link. Please make it stop.
My software close sometimes when I try to open an email or try to go to a link. Please make it stop. It is frustrating to keep having to reopen the software!
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
Thank you.
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Bring back SpotIM!
Bring back SpotIM so we can have debates with one another like we used to. Just posting and the post getting lost among all the others isn't worth the time and effort.
The comment section on the AOL.com news articles, is still being managed through Spot.im . In case you are having issues seeing the comment section at the bottom of the news articles, please clear your browser footprints by following the steps below, then reload the welcome screen.
1. Click on the Edit button on the top left corner of the window.
2. Choose “Select Footprints to Clear” from the drop-down menu.
3. Make sure cookies is checked and click “Clear Footprints”.
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I can not create new folders. Please get this feature back
Please allow setting up of new folders as on previous Desk Top version.
The option to create folders is AOL Desktop Gold is available. To create a mail folder, open the mailbox, select either “Saved on AOL” or “Saved on My PC”, click on the Manage Folders button below the folder list and click on Create folder.
To create a folder in your Favorites, first open your Favorites list, select the Favorite Places main folder (or another folder if you want to setup a sub-folder), then click on “New” at the bottom, and select “New Folder” from the pop-up menu.
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fix mail
The "edit-select all" windows function does not work to remove deleted mail..needs fixing
Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
Press CTRL+A to highlight all the emails in the list.
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I pay for Premium Membership-
and have to wait 20 min on the Phone? Your A Con Game!
We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
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Make all A-Z settings available.
Many letters are missing.
All the options in AOL Desktop Gold are listed under the Settings A-Z page, but the reason you are seeing grayed out letters on the top of the page is because they do not have corresponding options.
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Problem with mailbox
When opening the mailbox, I can usually spot spam or unwanted mail immediately without opening it up. In 9.8, I could just right click on the entry and delete it, but I can't do that with gold.
As long as the email is highlighted in the list of mail, you can right-click on it and select Delete. As an alternative you can highlight the email (left-click on it) and click on the Delete button on the bottom right corner of the mailbox.
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We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C
For immediate assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.
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people who receive my emails don't see my email address, just a "."
anyone else have this problem?
This might be caused by the Display Name setup on your account. Please follow the steps below in order to change the display name:
1. Go to mail.aol.com and log in.
2. Click on Options on the top right.
3. Select Mail Settings from the drop-down menu.
4. Click on Compose on the left side of the window.
5. Scroll down to the Display Name section, and delete or edit the name from the box.
6. Click Save Settings at the bottom.
If the problem persists please contact one of our Technical Support Agents at 1-888-265-3733.
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improvements for the new Desktop Gold
window size won't stay adjusted///the spell checker has to go....I use german language on e-mails and it keeps telling me what to write!!!!!!!!!!!
No "heart" button on the address book/ web pages have no "email".."print" buttons/ Address book "settings" and "help" buttons don't work/ we can no longer "CHAT" since they can't help on the Desktop Gold and give a phone number.....I just spent 2 hours trying to get help and the lady who answered couldn't solve any of the problems by remote control. Please fix these problems...we used to have a simple experience with our desktop (and I used…We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
To adjust the window sizes, please follow these steps:
1. Drag one of the four corners of the window to your desired size and position.
2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.
Please note that the option to save the window size and position will not work if the window size is set to full screen.
I will send your feedback over to the AOL Gold desktop team, making sure the features…
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Posting comments on AOL articles... Mouseover "like" count is now ridiculous!
Mouseover "like" count is now ridiculous due to the sensitivity. Everyone uses a mouse for navigation. It used to be if you had to click on the "like" count to get the popup showing the screen names of those who liked a post. If you hovered over it, it didn't do anything. Now just dragging your mouse over it to get to another location on the page causes the "like" popup. This is extremely annoying. AOL makes changes when things aren't broken. How "non-customer in" is your software development team.
My count down to save myself $$$ and leaving AOL…
We appreciate your feedback about the comments section.
If you hover your mouse over the number of likes a certain comment received, you can see the users who liked the comment.
When hovering your mouse over the “like” button it merely highlights. Your “like” will be added once you click on it.
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Blocking emails and downloading pictures on emails
Emails cannot be blocked by right clicking on the email address.
WHY???? Also I cannot click on a file folder to download photos on
emails.
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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Why is it that I cannot open FOX news.
AOL should be non-partisan and allow people to view FOX news.
Try clearing the Footprints in the new AOL Desktop.
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings.
No need to wait for a confirmation message, the Footprints will be cleared immediately.
In case the issue persists, please call the AOL Desktop Gold team at 1-888-265-3733 to have on of our Technical Support agents further investigate this.
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FAKE TECHNICAL SUPPORT NUMBER
I did a search on AOL for AOL tech support phone number and one of the numbers that came up was --*. I called the number and was told that someone in Mexico was trying to access my computer. I was only asked my email address and permission to access my computer remotely. No account questions or security questions were asked. It did not sound legitimate so I hung up. I had a hard time even understanding the man on the other end.
This is someone posing as an AOL consultant and claiming to help with problems relating to passwords, line noise, hackers or other technical issues. What they really want is to find out your AOL password and other personal information. Remember, AOL Customer Support Team Representatives will NEVER ask you for your password. If you suspect someone is posing as an AOL consultant, do not give them any of your personal information (name, address, password, social security number, bank information, etc.). The AOL Desktop Gold team phone number is 1-888-265-3733.
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desktop gold ***** lost all my usernames and password on all of my accounts
cancel gold or i might cancel aol ,even if i been with you for years
Try importing the saved data from the old software into AOL Desktop Gold. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem with the missing usernames and password isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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Clear the Footprints in the new AOL Desktop.
Here’s how you clear the Footprints:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
In case the issue persists, please call the AOL Desktop Gold team at 1-888-265-3733 in order to have a Technical Support Agent further investigating the problem.
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
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Mail Application | Settings
I was using a V8 (.vdx/.vdf) application on the old AOL Desktop and it working properly. But on the new AOL Desktop Gold, the software is not working properly. Please include this software on the future updates you have so that I can continue to use the same software and the AOL Desktop Gold so that I can attach files using the said software when I send an email. Send me a feedback/update if the changes were made.
Learn how to set AOL Desktop Gold as default email client by following this article: https://help.aol.com/articles/aol-desktop-gold-faqs
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Email box is to large. Can't read it.
When opening the mailbox the page is to large. It takes up the whole screen and you cant read it without moving the sidebar up & down and from left to right.
It's so big that you can't read the context of the email without using the inner sidebar at the bottom of the email.
Please make the page much smaller
To adjust the window sizes, please follow these steps:
1. Drag one of the four corners of the window to your desired size and position.
2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.
Please note that the option to save the window size and position will not work if the window size is set to full screen.
To change the screen resolution please check this article: https://help.aol.com/articles/how-do-i-change-the-windows-screen-resolution
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