AOL Desktop Gold


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  1. We're glad you're here

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    289 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer

    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs

  2. favorites

    allow to change favorites differenty rather than alphabetically

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    158 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Thank you for your post. The product team is not planning to change the alphabetical listing of favorites.

    Thank you!
    AOL Desktop Gold Support

  3. COMMENT SECTION: COMMENTS BEING REMOVED BY AOL

    You can't say "CHIT" with an "S", but you can access all the **** you could ever want. Go figure THAT out. & they insist on removing my posts because they seem to disagree with my opinion.

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    368 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Images and some comments will be flagged in our system prior to becoming public.

    Here are some reasons why your comments may be flagged:
    - Language (Examples may include: all caps, inappropriate words, etc.)
    - Suspicious IP
    - Any Image

    In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services.

    For more information, please view our community guidelines: http://legal.aol.com/community_guidelines/

  4. We're glad you're here

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    209 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    In order to disable the prompt, please follow these steps:
    1. Open the AOL Desktop Gold and sign in.
    2. Click on the ‘Mail’ menu on the top left.
    3. Select ‘Mail Settings’ from the drop-down menu.
    4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).

  5. need to send bulk e-mail because I am a member of the organization that does communication

    need to send bulk e-mail because I am a member of the organization that does communication

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    126 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Unfortunately, what you’re looking for is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

  6. Now you have a three step process to sign on... are you trying to make Gold as difficult as possible... have you heard the term "user friend

    The new sign in process is not user friendly... who in the world do you guys have working on this?

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    62 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.

  7. why am i getting so much spam ?

    why am i getting so much spam ?

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    110 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.

  8. Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it!!

    Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it, especially since I'm paying you. Also, there's no easy way to block these sites without opening the e-mail. Please respond with a solution.

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    99 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.

  9. reinstall the clear foot prints

    reinstall the clear foot prints

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    78 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Here is how you clear the footprints in AOL Desktop Gold:

    1. In the top menu bar, click the Settings icon Image of the Settings icon.
    2. Click Browser on the left menu.
    3. Click the Security tab at the top of the window.
    4. Select the data you’d like to clear.
    5. Click Clear Footprints.

  10. Email addresses

    when putting in an address,all prior versions of AOL, the address would be saved. Then it would only require a few letters to be recalled. Now it does nothing. You have to continue to memorize every email address. What was wrong with 9.7. Can we not have a better version than Gold?

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    9 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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  11. I keep getting messages such as: "We are having difficulty retrieving your mail; try again in 5 minutes.

    I keep getting messages such as: "We are having difficulty retrieving your mail; try again in 5 minutes. Same for sending mail. Also for updating favorites. Tech has no answer for me. I am frustrated.

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    57 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Would like to see my mail bigger, my folders smaller & no adds on the right.

    Would like folders smaller, e-mails bigger & not see ads on the right

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    9 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →

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  13. When going through my email I can no longer delete batches.

    Restore the old system that allowed me to capture a consecutive list of emails to delete all at once.

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  14. very sorry you removed the option to block mail from senders not in address book -WHY??

    reinstate the option to block mail from senders not in address book - why did you remove it??

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    79 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, this feature is no longer available. I apologize for the inconvenience. In order to block a specific sender, go to the Mail menu and select “Block Unwanted Mail” and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, or mark the emails in the inbox as Spam.

  15. Make spell check work correctly

    Make spell check work like it did in the past

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    Responded  ·  Product Support responded

    AOL Desktop Gold has a new way of spell checking your emails. This is done automatically, in real time, as you compose your messages.

    When the AOL Desktop Gold detects a spelling error, the word is highlighted by a red line under it. (Click the link below to see an image for an example)

    http://o.aolcdn.com/hss/storage/fss/4db80cc33bd37e32201f88ab1843266a/Gold+Mail+-+1%3A2+Spell+Check+How+to+identify.png

    To correct the spelling error, right-click the word and select one of the options provided. (Click the link below to see an image for an example)

    http://o.aolcdn.com/hss/storage/fss/ee1be6b821550147cd0214e4f5846dee/Gold+Mail+-+2%3A2+Spell+Check+Choose+the+word.png

  16. If I write about a purchase I GET SPAM EMAIL about it. Cut it out.

    stop reading my emails and then sending spam offers about the purchasing discussion within MY EMAILS.

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    53 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    To permanently block these emails, you will need to adjust you Spam Controls by following the steps below:

    1. Open your Mailbox, and click on “Spam Controls” on the bottom right (below the Report Spam button).

    2. Add the email address from which you are receiving these unwanted emails in the box below the “Block mail from addresses I specify” field.

    3. Set the Blocked Mail option to “Permanently Delete Blocked Mail”

    4. Click “Save” at the bottom.

    Please note that by settings the Permanently Delete Blocked Mail option, the emails Identified as unwanted based on your Sender Filter (Block mail from addresses I specify) and Content Filter will be permanently blocked (will not go to the Spam folder), and returned to the sender as undeliverable. Before setting this option, please review the list of blocked email addresses in your Sender Filter and the list of blocked words and phrases…

  17. Do NOT put mail in my Spam FOLDER. You do not know what is SPAM.

    Do NOT put mail in my SPAM folder. You don't know what SPAM is.

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    52 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  18. LET US BE ABLE TO RESIZE IMAGES ON MAIL TO BE SENT.

    I WOULD LIKE TO SEND AN EMAIL WITH AN IMAGE ON IT, BUT THE IMAGE IS TOO LARGE. ON THE OLD EMAIL, WE COULD CLICK ON RESIZE...PLEASE LET US HAVE THIS PRIVILEGE AGAIN.

    IT'S VERY EVIDENT THAT YOU CHANGED EVERYTHING WITHOUT THINKING!!!

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    16 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  19. AOL Client continues to be buggy --- WHY??? AOL 9.7 worked!! What is wrong?

    WHY do you keep screwing with your AOL client? It is slow and buggy as always. NEVER happened BEFORE this ****** GOLD. When AOL was owned by AOL the company it worked great. NOW it is slow and sluggish. I have to re-start my computer to fix the issue. Restarting the AOL client does nothing. Can you fix this? I have an up to date PC that I built...super fast AMD processor....8gb memory.....Win 10 latest updates. Can you please respond? I have been with AOL over 20 years. I was a beta tester for many years in Northern VA where…

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    35 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    To resolve the slowness and performance issues, please try the troubleshooting solutions below:

    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.

    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.

    In case you continue to experience performance issues, please call us at 1-888-265-3733.

  20. Email

    Before when I wanted to send a page etc to someone there was a little envelope at the top right hand that you could click and it brought you straight to my email with the description of the page. Now I have to go through too many changes to do the same thing and it is confusing. Please restore that feature.

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    27 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Responded  ·  Product Support responded

    To insert a webpage in an email, please follow these steps:
    1. Open your favorite website in the AOL Desktop browser.
    2. In the top right corner of the webpage, right-click on the “Heart” shaped icon then select Insert in Mail from the drop-down menu.

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