AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1085 results found
-
quick print gone
Just had to install aol desktop gold on a new windows 11 computer. Unlike my aol on older computer, this new version does not have quick print option anymore. Why was this taken away, can it be put back. Quick print output is a bit different (and better) than doing through print/preview and takes less time.
Unfortunately, there is new functionality in Windows 11 that breaks our ability to do quick print. They are now pushing all print jobs into their own print preview window which doesn't work for many applications. We are working with them to try and resolve this issue.
-
Blocked incoming mail....HELP!
I inadvertently marked Walmart and Humana mail as spam. Now I cant even receive mail from either which contains "verification codes" that I need to visit those sites. Is there any way to unblock those two sites from sending me email, appreciate any help, please?
Your email from senders you had previously marked as SPAM will be in your spam folder. Look in your spam folder and click the "Not Spam" button. You may have to do this several times in order to prevent the emails from going directly to spam but they will start to go to your inbox.
-
Delete vulgar photos on welcome screen
Right now it's 2:31 am ET and I've just signed on to aol desktop gold. In the upper right corner there is a large ad by Temu. In the ad is a picture of a dish/tray/Godonlyknowswhat which is obviously in the shape of a man's genitalia. It's disgusting and I expect better of aol than this.
We have reached out to our partners with this concern and they have assured us that they will remove these types of Ads going forward. Please continue to bring this to our attention if you see OTHER ads that are of concern.
-
engineering techs AOL ICON CLOSING WILL NOT OPEN NOW! TWO WEEKS
engineering techs AOL ICON CLOSING WILL NOT OPEN NOW! TWO WEEKS BEEN ON PHONE WITH AGENTS..THEY TRIED EVERTHING FOR OVER TWO WEEKS ....jAN 10 TWO WEEKS!!!!!
This issue has been resolved in the latest version.
-
This is one of the many ways that our membership security team keeps you safe. If we suspect that you may be the target of some type of bad behavior (phishing etc.) we will sometimes prompt you to pass some extra security steps before giving you access to your account.
-
leave spam and recently deleted mail deleted
why after deleting my spam folder do to 3 to 5 days before. I delete my spam and recently deleted mail everyday. recently deleted and I delete them from there only to have them appear in 3 to 4 days later and when they reappear it is for 4 or 5 days that were previously deleted. This is very annoying.
We have investigated this issue and found that many times spam messages look very similar. This could be that multiple different messages are going to your spam folder that look similar or are identical, but from different email addresses.
-
start up app
My AOL app won't open. I hae spent two nights with AOL techs who uninstall and install. Claim it works and I still can't get anywhere. Has there been an update from windows or microsoft that is interring??? All I see are ads to set up outlook which I do not want.
There was an issue with a Windows update that caused an issue similar to this. The latest update of AOL Desktop Gold should have addressed the issue. Go to Help -> Check for updates to make sure you are on the latest version.
-
Next time you have an upgrade try not to have it affect access
A weeks ago on AOL a popup came up about an upgrade and I clicked it on and after that, I was not able to access AOL from the icon I have on my desktop. Your support team worked on this but when we kept trying to access it again from desktop again, it wasn't opening as it should
There was a Windows Update that caused an issue similar to this. This has been fixed in the latest AOL Desktop Gold update.
-
Show SECURITY status of my AOL GOLD!
My idea is to... HAVE THE DATE of updates, within where it says "You are up to date". I know I'm up to date, but don't know what or when the UPDATE was?
You can always see what updates are in each version by visiting our Beta site by clicking on the "What's New" shortcut from the top of your favorite places.
-
Walmart verification codes AOL Desktop Gold
I am not receiving email verification codes from Walmart on AOL Desktop Gold, WHY?? help please.
In some cases users have inadvertently click on Report Spam for some emails. Please check your Spam folder. Please also be cautious as Walmart verification codes are known to be one of the ways that bad actors online try to steal your identity. Only open mails you know are from Walmart directly or come from an email address that ends in "Walmart.com". Any other email address should be considered suspicious.
-
Lost all my contacts last week, just before Christmas ??????
Lost all my contacts last week, just before Christmas ??????
I believe one of our engineers worked with you on this issue and it has been resolved. If you continue to have issues with your contacts, please call customer service and they can assist you.
-
My spellcheck does not correct the word i type. It has a squiggly red line underneath the mis-spelled word but won't correct it.
My spellcheck does not correct the word i type. It has a squiggly red line underneath the misspelled word but won't correct the word. Looking forward for immediate resolution to my concern.
Thank you for bringing this to our attention. We are investigating this issue. In the meantime we have addressed this issue in the latest update for AOL Desktop Gold.
-
do not want to see Welcome Screen on signon - Would like to remove
I would like to have the option to remove the welcome screen at startup as I can do with Aol Search
We will look into alternative options to open other than AOL.com Welcome page. However, we are making major changes to our AOL Welcome page in order to provide users with a better experience with improved news sources.
-
BROWSER PROBLEM
WHY DO SITES TELL ME TO UPDATE MY BROWSER? THIS DOESN'T HAPPEN TO ME ON GMAIL OR EDGE!!!
The latest version of AOL Desktop Gold has the latest browser which is up to date. Sometimes web sites require a new version of the browser before our users have received the AOL Desktop Gold update which includes the latest browser. You can always check that you are on the latest version by visiting Help -> Check for Updates.
-
50 spam emails a day
paying all this money every month to get 60 spam emails a day ...so sick of this ****
-
No notice half the time that email has been sent. 3-5 waiting for sent mail for come up to see if it had.
Half time sending an email never told it was sent..Moving over to Sent, it's takes anywhere from 3-5 minutes to find out IF it was sent. Between the screen freezing, "AOL not responding, then it does, the circle appears then Not resonding appears, then screen freezing ALL THE WHILE the adds keep appearing! Even with no mail in mailbox and then Mail is sent and recieved, no "You got Mail" is heard!
Please use the Report A Bug option in the Help menu when you see this issue. Using this option will send us additional information that will help us understand the issue better and find a resolution.
-
aol
aol works for a few a few minutes quits cannot browse get email
Please use the Report A Bug option in the Help Menu. This will send us additional information about the issue so that we can determine the cause and find a solution.
-
AOL is not preventing spam from Japan (.jp) going into SPAM folder
Lately, I've been receiving excessive emails from Japan (.jp) in my SPAM folder. This type of email should be blocked from even going into my SPAM folder.
In general, the amount of all emails going into my SPAM folder varies from a few a day to literally 100 per day. Why is this count so inconsistent?
Please mark these emails as Spam and our Spam detection will start to remove them from your mailbox.
-
not opening scan mail
When I write an email and attach a scan document into the email I cannot open the scan document to make sure I am sending the right document. I could always open it before, this issue of not being able to open it started about 4 weeks ago. I have talked to two service people, one said she would send it to another department, however, I never heard anything about it. Both time they took AOL of my computer and reloaded it. Both times it did not work. When I try to open the attachment it opens behind AOL. When…
-
Email AOL - How?
How can I email AOL a general question? Please respond.
- Don't see your idea?