AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1195 results found
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AOL Slow To Load
My AOL Gold browser when sign on is so slow the welcome and mail loads so slow. Can that be fixed to speed it up?
Please provide us with some specific mail actions with specific details about the mail (opening mail with an attachment of 4 image files etc.).
For the web pages, please be specific about the specific URLs that are loading slow.
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the website findbride.com is not working
the website findbride.com is not working
We are not familiar with this site, but in our testing, it appears to load as expected. https://findbride.com/
Can you supply more information about what is not working
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Advertising on email
Why is there an advertising attached to my email panel? One day it's there the next it's gone. I pay a lot of money, get rid of it! My other email doesn't show the ads. Why is the fix applied to on and not the other. It gets in the way of reading my email. Very annoying for the price I pay.
Please call our customer service at 866-265-5070. Some AOL Accounts quality for Ad free. Customer service can help you determine if you are able to turn this feature on.
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safe and saftey brawser and mail
How We can score our aol mail and vosice id With Higher seftey.
by the way i makes the two vactores and i put mail and phone number to safe it.
Go to settings and activate the premium security features within AOL Desktop Gold.
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Cloudflare Turnstile A verification tool to replace CAPTCHAs is not working,opening emails
Cloudflare Turnstile A verification tool to replace CAPTCHAs is not working,opening emails
Can you please supply additional information about which specific site uses this technology so that we can investigate further.
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Make it easy to get to the calender. Windows 11 is making things impossible. I like the simplicity of the AOL Calender but I have to search
Make it easy to get to the AOL calender and sync if possible, but I'll settle for being able to access it from the toolbar easily. I presently have to search online where it pops up and click on it from there. It opens to my account just fine and I'm using it, but NOT easy to get to.
Windows 11 calender is a mess and I gave up on it. It won't sync. Getting to it gets harder and harder and I've gone back after an update and my whole year calender was frigging gone. I had to rebuild…
KW Calendar will open AOL calendar
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Delete content in "VIEWS" folder
Delete content in "VIEWS" folder
You can collapse this folder if you choose to.
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Why can't I use my finger print to sign in on AOL?
I use my fingerprint to sign in on Microsoft, my computer, and Google on this computer. This makes AOL outdated and almost useless in the fight against spammers and information thieves.
I have started using Google for my important mail. People send me mail to AOL, and I never receive it.
It's time for AOL to step into the Biometric era. Passwords are archaic.James E
We have brought this suggestion to the attention of the SIGN IN team. ADG uses the sign in methods available to us by this team.
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Can;t send mail , CANNOT DELETE OLD MAIL
Can;t send mail , CANNOT DELETE OLD MAIL
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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No more second username with aol and not notified, lost all of my info
I've been with AOL since the 90's. I've always had 2 usernames to keep personal and work separate. I bought a new laptop Oct 2025, loaded in the AOL gold and now I cannot access my 2nd user name. All my info and saved emails gone. I googled the situation and see that since 2017 no more than one user name. Why was I not notified so I could start something new and keep my important info. Very upset with AOL. I had important things in that email folder.
You must use the export data from the settings menu on the old computer in order to copy of your mail saved on my PC.
All legacy AOL accounts with multiple screen names will allow all associated screenname to sign into AOL Desktop Gold.
There was a brief outage during this time. Please try signing in with all screennames again.
Also, please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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Service Issues
I an currently using AOL Gold as my email server. However, each time I login to my email I have to re-enter both my screen name and password; it is never saved. In addition, I can't add or aol won't remember a second screen name. I can not print emails or download, open, or print email attachments. I also cannot update contacts stored in aol. If I sign on from Microsoft Edge and go to aol I am able to do all the above but have to sign on separately for each screen name. After working with 4 aol technicians…
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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mail filters all not working
Have mail filters that all work
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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signing on to account
on one of my screen names it asks me to click on an approval for new terms of service. why does it not ask that for my other screen names? sounds to me like a hacking scheme
This is expected. We protect you from online threats by ensuring your identity.
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Time change on my computer
How can I change the time on my computer?
The instructions for changing the time on your computer can be dependent upon the version of your Windows Operating System. Please call one of our service technicians at 866-265-5070. They will be able to help you further.
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You only allow removal of three domains in spam controls
Please increase the number of domains we can remove.
We have sent this to the mail and anti-spam team for consideration.
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Get gid of the warnings at the top of email...now two layers for God's sake...NO wrnings!!!
Yellow and black boxed warning about opening top of every email opened...STOP this I don't need warnings...get on with it!!!
We are evaluating this suggestion based on other users. Either button will work in dismissing that window. Our goal to make sure that users are protected properly.
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do not want the box to come up - "are you sure you want to delete that Email" it is time consuming and unnessary
do not want the box to come up - "are you sure you want to delete that Email" it is time consuming and unnecessary
There is a setting where you can disable this message. Visit settings -> Mail -> General and then uncheck the box to confirm when deleting mail.
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Not Fixed
"HOT Fixed! - paste can double paste content." Nope. It has not been fixed. It is still doing it. Please fix asap!
This fix is currently rolling out to users but is not fully rolled out yet. You should receive this update this week as we plan to fully roll out the fix to everyone later this week.
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I changed font in mail to 18; stays for a few wks then goes back to 10....annoying.
Would appreciate font staying at the one I chose -- not to change, by itself, to a different font.
You can update your settings to modify the default font size for mail. To do this, open settings, select mail from the left side and then select the Font and Text tab.
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toolbar
Toolbar size for AOL Desktop Gold cannot be bigger
The browser toolbar can be enlarged through settings. In settings, select Toolbar on the left and then the general tab is where that option is located.
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