AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1182 results found
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Can;t send mail , CANNOT DELETE OLD MAIL
Can;t send mail , CANNOT DELETE OLD MAIL
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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No more second username with aol and not notified, lost all of my info
I've been with AOL since the 90's. I've always had 2 usernames to keep personal and work separate. I bought a new laptop Oct 2025, loaded in the AOL gold and now I cannot access my 2nd user name. All my info and saved emails gone. I googled the situation and see that since 2017 no more than one user name. Why was I not notified so I could start something new and keep my important info. Very upset with AOL. I had important things in that email folder.
You must use the export data from the settings menu on the old computer in order to copy of your mail saved on my PC.
All legacy AOL accounts with multiple screen names will allow all associated screenname to sign into AOL Desktop Gold.
There was a brief outage during this time. Please try signing in with all screennames again.
Also, please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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Service Issues
I an currently using AOL Gold as my email server. However, each time I login to my email I have to re-enter both my screen name and password; it is never saved. In addition, I can't add or aol won't remember a second screen name. I can not print emails or download, open, or print email attachments. I also cannot update contacts stored in aol. If I sign on from Microsoft Edge and go to aol I am able to do all the above but have to sign on separately for each screen name. After working with 4 aol technicians…
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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mail filters all not working
Have mail filters that all work
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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signing on to account
on one of my screen names it asks me to click on an approval for new terms of service. why does it not ask that for my other screen names? sounds to me like a hacking scheme
This is expected. We protect you from online threats by ensuring your identity.
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Time change on my computer
How can I change the time on my computer?
The instructions for changing the time on your computer can be dependent upon the version of your Windows Operating System. Please call one of our service technicians at 866-265-5070. They will be able to help you further.
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You only allow removal of three domains in spam controls
Please increase the number of domains we can remove.
We have sent this to the mail and anti-spam team for consideration.
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Not Fixed
"HOT Fixed! - paste can double paste content." Nope. It has not been fixed. It is still doing it. Please fix asap!
This fix is currently rolling out to users but is not fully rolled out yet. You should receive this update this week as we plan to fully roll out the fix to everyone later this week.
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I changed font in mail to 18; stays for a few wks then goes back to 10....annoying.
Would appreciate font staying at the one I chose -- not to change, by itself, to a different font.
You can update your settings to modify the default font size for mail. To do this, open settings, select mail from the left side and then select the Font and Text tab.
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toolbar
Toolbar size for AOL Desktop Gold cannot be bigger
The browser toolbar can be enlarged through settings. In settings, select Toolbar on the left and then the general tab is where that option is located.
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Notification and Preference Setting Error
No Notifications Yet is showing all the time and embedded video no showing due to preference settings.
Please use the Report A bug feature from the help menu. This will supply us with some helpful log files that we can use to determine the cause of this issue. Also be sure to specific if this problem is about a webpage, or AOL Desktop Gold in general.
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AI voice irritating. Cancel automatic reading of mail
Cancel automatic reading of mail. AI voice irritating
You can turn off the automatic reading of email by visiting settings and navigating to Read Aloud section. There is a setting for automatically reading emails.
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opening an email makes me start at the end of the email - and not at the top of the email
Could we please have our opened emails start at the beginning of the email...instead of it starting with the end of the email? It didn't use to be like this.
Who starts at the bottom of an email and reads up? When I open an email I have to scroll to the top to start reading it. This is very annoying.
Can we go back to opening an email at the top of the email?
Thank you!!!!!
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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dial-up plan?
Will I lose my aol browsing ability when my dial-up plan ends even though I havent used dialup connection for the past 25 yrs?
The end of life of the dial-up function will not impact any of your other services, benefits, or subscriptions. You AOL Desktop Gold, and or access to AOL Mail will NOT be impacted by the changes to dial-up.
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I keep getting an error code EC4008 & can not open my mail what's going on?? d support & they couldn't help me !
can't even get in my address book because of errors EC-4008
Please sign out and back in. This should resolve the issue.
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Problem with AOL Keyword Window
Why does the AOL Keyword window open whenever I log off AOL Desktop Gold?
There is a setting within startup settings to adjust this.
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Sent later icon
reinstate the mail waiting to be sent feature in AOL that used to be available, that feature was previously on my aol software,
Mails waiting to be sent (draft emails) are available in drafts folder in your mailbox. There is a setting in the mail settings under the Advanced tab "Remind me at sign on if I have drafts" if you want the extra reminder.
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AOL Desktop Gold feels plain and a bit boring
I think AOL Desktop Gold would be much better if it brought back AOL Instant Messenger (AIM) as part of the platform. Back in the days of AOL 9.0, AIM was a huge part of why people stayed logged in—it gave AOL personality and made it fun to connect with friends in real time.
Right now, AOL Desktop Gold feels plain and a bit boring because there’s not much to do besides email and basic browsing. Bringing back AIM, even in a modernized form, could make AOL Desktop Gold more interactive, social, and appealing to both long-time members and new…
We totally agree with you. Stay tuned for a future announcement that we think you will really appreciate.
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what is this BETA ****.. It is missing everything up. How do I get rid of it.
every since the up dates my computer settings are all screwed up How do I uninstall the updates Jodi
We always release our updates to our beta volunteer community before releasing to everyone else. You can go to keyword: GMME and then restart AOL Desktop Gold.
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Cannot open some links on the browser
Gives this error message Error: 113 - ERRSSLVERSIONORCIPHER_MISMATCH
when attempting to open the links from the bank (sascu.com)..Which is a secure page.We researched this issue and found that the SASCU website you are using has updated their web certificate, but only on the website when you add the www prefix. Their recommendation was to use the following URL to access their site.
https://www.sascu.com/
or
www.sascu.com
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