AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
377 results found
-
Changes in handling emails
I am very disappointed in the new way that new mail is handled. When I open mail it no longer gets a red check but immediately goes to old mail or disappears completely before I can even read it. I was told that this is due to recent updates of AOL Gold Desktop & can not be changed.
-
moving report spam or delete button
Can you move the "Report Spam" or "Delete" button on the bottom of the "mail window"? Often times when going through my inbox and trying to delete groups of mail, I inevitably hit the "report spam" rather than the "delete" which is what I intend to click, because they are next to each other. Then I have to go through the spam folder and click on the emails and click on "this isn't spam" so that when new emails come in, I will actually receive them. I can't be the only person this happens to. If you put "delete" on…
-
Allow open email tabs to be shifted side to side to order/prioritize as desired
Allow tabs of multiple open emails to be able to be shifted side to side (as Google and Chrome window tabs do) to allow one to order the emails (priority, timeline etc). One could previously do this when each open email remained in its own box by simply shifting around or overlapping in order of importance. Preferable would be to revert to that old system, rather than this "all in one box with tabs" where one can't even see the subject on the tabs.
-
Revert to allowing individual emails open at same time onscreen rather than as tabs in one box
The previous protocol allowed one to have multiple emails open on screen simultaneously and to order them (overlapping) as needed, and in a way that allowed subject-line/date/etc to be visible and findable.
The new protocol of all open emails existing simply as tabs in a single box is counterproductive. You can't change the order or see the subject, so useless for easy toggling. -
Link Buttons Disabled When Forwarding an Email to Yourself
I've reported this issue many times and still no fix or response. When forwarding an email to yourself, for example an Amazon shipping confirmation email that has the yellow "Track Package" button in the body of the email, AOL mail is stripping the links' functionality.
-
RE: GOLD AOL Why in the world would I have 50 emails in the "New" category and 428 emails in the "Inbox" category???
If I have 50 emails in the "New" category and 428 emails in the "Inbox" category what is the point. The "Inbox" has not only the "New" but it also has items I have deleted. If I deleted items, I would think those should be in the "Deleted" area...not in a unnecessary category titled "Inbox". Get ride of Inbox and just have New, Deleted, Spam, etc. The "Inbox" is not necessary if there is New and Deleted.
-
ads
Advertisement for discount on Pizza ....and low and behold there is a picture under the advertisement of a man on the toilet with a horrible look on his face. Why should I have to look at that!? I am sure your Pizza advertisers would be thrilled to see their product with this other ad. How sick is that...disgusting....please be more judicious in pairing ads.
-
VIEWS FOLDER
PLEASE ALLOW US TO MOVE OR DELETE THE NEW "VIEWS" folder that's now appearing in our FOLDER list. It's not useful when people are already using folders to manage their mail. It's cumbersome in that it has to be closed whenever logging into AOL.
-
HOT Fixed! - in some cases ad covers list of mails Still covering emails
Still covering emails
-
window in "Write" email no longer is functioning as it should
The "write" window's text (at my normal size: Tahoma 12pt is no longer readable. the text is tiny and so is the preassigned text in the write window itself and nothing the AOL remote technician has been able to help. She wanted me to change the size/resolution of my computer screen, but I do not want to -- because it is at it's recommended settings
-
SPAM
You provide nice ability to direct designated Emails to Spam. Why not provide an option to automatically delete it. I get as many as 60 a day from a known Addresses, but now I have to scan Spam just in case something I want to see is imbedded among the known to be Spam. Just let me delete kno· Product Support (Admin, AOL) responded
Hey,Wanted to let you all know that you now have the ability to block mail from unwanted senders. Please click the link here to learn more: https://help.aol.com/articles/keep-your-inbox-clean-by-blocking-unwanted-mail-in-aol-desktop-gold
Sincerely,
AOL Product SupportYou missed the boat…
-
AOL's email ***** up
Your new app for phones is disgusting. Go back to the old app that does not lead the person a news feed and other ****. When someone is on their phone they wish to check their email, not see your news feeds. Or at least on the new app give the user the ability to direct the opening page so they don't have to go through the news page. I know that it is probably a money making issue for AOL but please have some concern for the folks that use the app.
-
The updated revision of AOL has some terrible changes
When responding to an email the FONT is NOT CLEAR like before ...
It is NOT the FONT that I choose to reply....
The Tech stated that it was changed by the UPDATE ....
This is NOT satisfactory and needs to be reversed to a clearer FONT.In addition .... when deleting an email the response is another windows asking if I want to delete the the email ..... THIS IS REDUNDANT .....
The tech stated this was changed with the updated version ....
PLEASE REVERSE THE CHANGES .....DO NOT LIKE THE CHANGES BECAUSE IT TAKE EXTRA CLICKS AND WASTING…
-
SPAM folder improvement!
Indicate how many emails are in the SPAM folder. Would prevent the user from having to constantly check the SPAM folder for content!
-
lmprovements needed in steps to clear out old messages
1) I have too many saved messages in my Old and Sent Folders.
2) The first improvement is to give AOL customers the option to sort by To/From and within that grouping by DATE
3) The second improvement is to allow AOL customers to go back to where they were in the list of messages under review-NOT THE TOP of the List.What will it take for AOL to make these improvements?
-
AOL's Algorithm is Still Highly Inadequate
I again had a comment that AOL said has to be reviewed. How many times are you flagging because of a word but is a comment that intended to not be negative except in calling a spade a spade. Words need to be examined based on content in which they are used. If your using AI, you can enhance your algorithm almost without limits. If AI can be used in helping to predict complex areas of inquiries, your algorithm can do better! ! !
-
Double Line Spacing
When I compose an email and send it, sometimes the lines get double spaced on the "sent" email. This has only started happening in the May/June 2023 time frame. Please correct this issue. I have contacted AOL Tech Support, and they have not been able to help me. Please Help!
This is often caused when copying and pasting from applications like MS Word etc.. These applications often contain invisible code that when copied results in double spacing and other odd behaviors.
-
AOL problem today
No matter what i do AOL says they are having problem with this activity. All day so far.
-
Move the recently deleted button away from the mail button to prevent confusion as to which screen you are on.
Move the recently deleted button away from the mail button to prevent confusion as to which screen you are on.
-
Why is it all of a sudden taking so long for an email to delete?
Why is "delete" taking twice as long as it used to? I click to delete an email and there is a wait time now.
- Don't see your idea?