AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
365 results found
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The updated revision of AOL has some terrible changes
When responding to an email the FONT is NOT CLEAR like before ...
It is NOT the FONT that I choose to reply....
The Tech stated that it was changed by the UPDATE ....
This is NOT satisfactory and needs to be reversed to a clearer FONT.In addition .... when deleting an email the response is another windows asking if I want to delete the the email ..... THIS IS REDUNDANT .....
The tech stated this was changed with the updated version ....
PLEASE REVERSE THE CHANGES .....DO NOT LIKE THE CHANGES BECAUSE IT TAKE EXTRA CLICKS AND WASTING…
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SPAM folder improvement!
Indicate how many emails are in the SPAM folder. Would prevent the user from having to constantly check the SPAM folder for content!
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lmprovements needed in steps to clear out old messages
1) I have too many saved messages in my Old and Sent Folders.
2) The first improvement is to give AOL customers the option to sort by To/From and within that grouping by DATE
3) The second improvement is to allow AOL customers to go back to where they were in the list of messages under review-NOT THE TOP of the List.What will it take for AOL to make these improvements?
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AOL's Algorithm is Still Highly Inadequate
I again had a comment that AOL said has to be reviewed. How many times are you flagging because of a word but is a comment that intended to not be negative except in calling a spade a spade. Words need to be examined based on content in which they are used. If your using AI, you can enhance your algorithm almost without limits. If AI can be used in helping to predict complex areas of inquiries, your algorithm can do better! ! !
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Double Line Spacing
When I compose an email and send it, sometimes the lines get double spaced on the "sent" email. This has only started happening in the May/June 2023 time frame. Please correct this issue. I have contacted AOL Tech Support, and they have not been able to help me. Please Help!
This is often caused when copying and pasting from applications like MS Word etc.. These applications often contain invisible code that when copied results in double spacing and other odd behaviors.
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AOL problem today
No matter what i do AOL says they are having problem with this activity. All day so far.
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Move the recently deleted button away from the mail button to prevent confusion as to which screen you are on.
Move the recently deleted button away from the mail button to prevent confusion as to which screen you are on.
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Why is it all of a sudden taking so long for an email to delete?
Why is "delete" taking twice as long as it used to? I click to delete an email and there is a wait time now.
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Please Bring Back Ad-Free Paid Option for Desktop Gold
Back when AOL still offered Advantage Plans, there was a little-known bolt-on called "Ad-Free Desktop Gold". It was unrelated to the Ad-Free Mail that works to remove ads from webmail. Since the new plans rolled out, there is no way for a Desktop Gold member to pay for having no ads in their Desktop Gold client. I've tried each Premium plan to test this, and I've spoken with Support - they have confirmed what I'm saying is true. If AOL could please bring back the Ad-Free option for Desktop Gold, I'd buy it tomorrow! Thanks :)
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Desktop Gold Mail
Why do you have to keep fixing things that aren't broke. Can no longer use previous or next when reading mail. Have to close out the individual mail and then click on the next one. When you close an individual mail it goes automatically into old mail. Please fix this problem.
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Attachment Issue
{{ ts }} > done
Preview document (doxc )
PDF file WORKSVersions: 11.1.4392
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When expanding a folder, the pfc goes to the top.
In previous versions of AOL Desktop and AOL GOLD, when expanding a folder that has a sub-folder, it would stay at that location. Now it goes to the top and one has to scroll back down to select the sub-folder. This needs to change
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Forwarding emails to yourself Strips Link Functionality:
Don't know if anyone else is experiencing this, but when forwarding a "your item has been shipped" email from Amazon, AOL strips the link functionality from the orange "Track Package" button in the body of the email. Very annoying, can this be fixed please?
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This new [Unsubscribe] next to the From line of the email - why is it there?
It isn't on every email I receive. Some members of many groups I belong to have it in their emails to me and others don't. Why would I unsubscribe from a private person's email? If this is AOL's way of trying to do the "Do Not Call" list for spammers, isn't it just telling them our email addresses really exist. I learned years ago to NEVER reply to a spam message - isn't that what the unsubscribe would do if a spam message was in with our regular messages?
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signature on
Add signature info to Iphone emails automatically. Your excellent tech officer Felix attempted to do this. We both learned that this is currently impossible which I find shocking and unbelievable. This should have been possible 20 years ago. Please Fix immediatedly
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"move to" for sent emails
when trying to use "move to" for sent emails, the only option is "on my pc". the "on aol" option is gone.
the "on aol" option for any other email is there, sent emails is the only place it is missing now.
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FUZZZY AND GRAINY photos WHEN I UPLOAD SCREENSHOTS WHY IS THAT TAKE OFF THAT COMPRESSION THING IN YOUR SOFTWARE!!!!!
I wonder why why is it when I send a photo upload a photo taking a screenshot it turns out so grainy and fuzzy it's very frustrating and very inconvenient as to why it keeps happening
I'm thinking that you guys are using some compression in the software that's compressing my photos that's making them turn out blurry and grainy please don't do that will you take that off of my account to where my photos are not compressed I get tired of telling people that it's not me it's freaking AOL that's doing that
When I send stuff through the…
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AOLdesktop gold
log in, aol upon pressing read logs off
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Paragraph
Why can't a new paragraph be entered into a Reply with the "Improved, vastly deficient AOL"?
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Create an email app for phones
I know there is one but it is not dedicated to email and does not even have the "you've got mail" alert tone if not going to fix the existing one at least create a better more simple one that is strictly email for gold members.
- Don't see your idea?