AOL Desktop Gold


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  1. Just got an email from AOL - Is it legitimate or not???

    I just got the email below (copied) it was sent by sentesi@aol.com. Is this legitimate or not??? please advise asap!
    AOL MAIL

    Prior to AOL! Agreement

    "Starting on November 10th, 2021, AOL! customers who have not updated their email account will no longer be able to log in to their AOL and through email addresses.

    Customers will have to Verify their email address to confirm
    Kindly click on the attachment to re-login and verify now! We apologize for any inconvenience caused.

    CLICK HERE TO VERIFY NOW

    Thank you

    Privacy  |   Copyright © AOL Inc, 2021. All rights  reserved
    

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    Responded  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  2. Email address for AOL to forward fraud. That way we can alert AOL of stuff currently circulating.

    Most companies have a email account where one can forward, from their personal AOL account, to that company to report a suspected fraud email. Such as: abuse@AOL.com This would save a lot of time. PS What is user voice?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  4. Update mailbox.

    E mail says to update my mailbox. Sounds fishy. Is this legit?

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. Official AOL Emails should be marked as such more clearly

    Mark official AOL emails more clearly like they were before. They seem to have a slightly different color mail icon but previously the icon & the actual email when opened was clearly indicated as "Official AOL Email". Also if they are indicated as official AOL correspondence how do these emails sometimes end up in the Spam/Junk folder? In this day of so much spam it is important to know what is official.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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    204 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    In order to disable the prompt, please follow these steps:
    1. Open the AOL Desktop Gold and sign in.
    2. Click on the ‘Mail’ menu on the top left.
    3. Select ‘Mail Settings’ from the drop-down menu.
    4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically).

  7. Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it!!

    Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it, especially since I'm paying you. Also, there's no easy way to block these sites without opening the e-mail. Please respond with a solution.

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    99 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.

  8. email changes

    I keep getting emails to change my aol mail to a non-aol email application. Why am I paying for AOL Gold if I can no longer get my mail safely on it?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  9. Clicking on a link for a Zoom conference breaks AOL.

    Found out this is a feature, not a bug, using the browser contained within AOL's ecosystem. Workaround is forwarding the email to another address or accessing AOL mail via the web. This is about security, I was told by a tech, but it's pain. Zoom is VERY widely used in these coronavirus days, so AOL, please get with it.

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Please send us a crash report in order for our engineers to look into the issue you are experiencing.
    To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  10. AOL verification code -

    Got and email
    AOL Your verification code is [ letters given ]
    What is this - a scam or what. Been on AOL for years and never seen this!!!

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  11. i am getting emails that DO NOT have my address on them how are they coming to me ???

    get you server fixed i am getting emails that do n ot have my address on them !!!!! i have screenshotted it where do i send it ????

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  12. I get spam from Unknown Senders even though in my settings I have checked to hide and disable

    I have checked in my mail settings to hide and disable mail from Unknown Senders. I am still getting this junk in my Spam folder. Why doesn't hide and disable, hide and disable?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback.
    Take control of your inbox by keeping your spam list up to date.

    1. Click the Spam Settings tab.
    2. In the box under “Block mail from addresses I specify,” enter the email address you want blocked.
    3. Click the + icon
    4. Alternatively, to remove the address, click the X icon next to the address you want removed.
    More info in this article: https://help.aol.com/articles/aol-mail-mail-settings

  13. Using Unread Button is Now Slow

    In the past, marking an e-mail Unread was immediate. Now, and for the past few weeks, it takes several seconds for the icon in front of the e-mail to change. Why is that? Can this function be returned to the prior speed? Thanks.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    To resolve the slowness and performance issues, please try the troubleshooting solutions below: 1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. 2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.

  14. need to send bulk e-mail because I am a member of the organization that does communication

    need to send bulk e-mail because I am a member of the organization that does communication

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    126 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately, what you’re looking for is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.

  15. Default Font and size

    Please, please please make whatever font and size we set our email to OUR default. We keep having to change it back, VERY IRITATING!

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    6 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    In order to change your default font type and color, please follow these steps:

    1. On the top left, click on Edit.
    2. Select Mail Settings from the drop-down menu.
    3. Go to the “Font and Text” tab.
    4. From the Write Mail section use the toolbar to change the font type, size, and color.

  16. very sorry you removed the option to block mail from senders not in address book -WHY??

    reinstate the option to block mail from senders not in address book - why did you remove it??

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    79 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, this feature is no longer available. I apologize for the inconvenience. In order to block a specific sender, go to the Mail menu and select “Block Unwanted Mail” and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, or mark the emails in the inbox as Spam.

  17. Permanently Deleted Emails

    When permanently deleting email/spam, Permanently Delete IT! I'm tired of going into the recently deleted area and finding all the ones I had already permanently deleted BACK AGAIN!

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    10 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    Emails deleted from your Inbox or mail folders will be moved to the Trash (or Recently Deleted) folder, where it will stay for up to 30 days before being automatically permanently deleted.

  18. FIX THE BUGS WHEN REPORTED

    Ever since the Windows 10 update a few days ago, when I click on WRITE to write a email or at times click on my MAILBOX, my AOL Desktop flashes off and needs to be reloaded. This "bug" ONLY occurs on AOL Desktop, not when using any other browser so I assume the "bug" lies with the AOL Desktop program. I've reported The Bug for days now and still the problem hasn't been solved. Anyone else experiencing the same problem??? AOL, HOW ABOUT FIXING THE PROBLEM!!!

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Our engineers are investigating this issue as we speak. You can download the software installer again: http://updates.desktop.aol.com/updates/gm/Install_AOL_Desktop.exe. This should fix the bug. If you need help with this, we can have a technician guide you through: 1-888-365-3733. If the issue continues, please send us a crash report. To do that, please follow these steps:
    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

  19. Edit the Address Autocomplete Feature When Creating an Email

    When adding addresses to a new e-mail (or forwarding one), a list of suggested addresses pops up. That list always contains email addresses that are old or people I do not wish to correspond with. How can I remove these unwanted email addresses and stop them from popping up when I send an email?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    These are suggestions. The option is embedded in the application and its available for any type of application you are using. The feature its not only for AOL. Any other provider uses the same feature.

  20. while writing an email I tried to copy and 95% of the text I just wrote was GONE,HOW do I get it back??

    i tried to copy what I just wrote in an email when what I just wrote was gone. HOW to I get it back???

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    If this happens again, press CTRL+Z keyboard combinations immediately. That will undo the latest change and bring back the accidentally deleted text.

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