AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
147 results found
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Your latest update takes me an extra 4 key strokes to delete email form Spam folder...THANKS
Why not try a beta test first?
Please elaborate on your report. There are several options for deleting emails from the spam folder. You can press the delete button the keyboard, right click and select delete or click on the delete button on the bottom of the mailbox.
If you feel that these are not working, please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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AOL Mail
Highlight the next mail after a delete from new mail.
This has been fixed in the latest version. You should receive an update soon with the fix.
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email scam
Emails from clients I've known for years suddenly started showing up in scam folder months ago, and no matter each time i click on this is not scam, but when I leave then sign back in, it shows in the scam folder again. I called AOl and they said there was nothing they could do about it, which is a b.s. answer. Please fix this
Please use the option "This is NOT spam"
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mail filters all not working
Have mail filters that all work
Please use the report a bug option in the Help menu. This will provide us with some extra logging in order to determine the cause and get a fix out.
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AOL Desktop Gold - deleting issue
I want to have option to continuously delete e-mails with out opening each e-mail. The blue highlight keeps on disappearing after I delete the previous e-mail
Please note : This was never a problem in many of the past years I have been on AOL. This is a New Problem.
Please use the "Report a bug" option under the help menu the next time you are able to reproduce this issue. This option will provide us with some helpful debugging information to help resolve the issue
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Block emails from UnknownSender?
Please block emails from UnknownSender
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I changed font in mail to 18; stays for a few wks then goes back to 10....annoying.
Would appreciate font staying at the one I chose -- not to change, by itself, to a different font.
You can update your settings to modify the default font size for mail. To do this, open settings, select mail from the left side and then select the Font and Text tab.
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I need to be able to open two+ emails and have them side by side to compare! Instead, all emails open up in the same box. Terrible!!!!
Every email should open in their own window. You can not compare emails or perform other tasks involving two emails when you can only see one at a time. This needs to be addressed immediately since it is a major problem. I have been an AOL paid subscriber since the 1990s, but this problem has me seriously considering leaving unless it gets fixed immediately! I am in the travel business, and not being able to compare side by side emails is a major inconvenience.
Within settings, select Mail, then go to the advanced tab. At the top is an option "open mails I read in a new window".
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mail
Don't like my emails from facebook blocked with the new upgrade
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PLEASE REMOVE THAT NEW AOL GOLD POPUP THAT WILL NOT GO AWAY!
WE THINK IT IS COLOSSALLY ***** OF AOL TO INVADE PAYING CUSTOMERS EMAIL THAT KIND OF ***!. IF I WAS RICH ENOUGH I'D BUY AOL AND FIRE YOUR NARROW **.
Please let us know what the popup says so that we can investigate further.
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what is happening with AOL and mail?? Today I could not see mail as there was a problem on your end. Service getting worse.
Hire new techs
There was a large mail outage last week that impacted email. That issue is now resolved.
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copying and pasting
When I copy and paste something to include in an email it pastes it twice.
Thank you for the feedback. The next time this happens, Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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50 spam emails a day
paying all this money every month to get 60 spam emails a day ...so sick of this ****
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Why can I not be able to choose the font, boldness, inclination that i want and retain that choice???
I want to be able to choose and retain the font, boldness, inclination that I prefer without having to choose it again and again every time i write an email. Even after I choose the font I want... sometimes it will revert back the one I opted out of.... PLEASE CORRECT THIS FEATURE.... A.S.A.P
Sorry to hear that is happening. The next time you see this issue, please use the "Report a bug" option under the Help menu. This will provide us with some useful logging information to help resolve this issue.
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The constant changes are clearly deleting many good features. If it is already available and it is used, why change it. More options needed
I want to access all mail like the past, page by page. I need to research previous responses constantly.
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aol won't load, email won't send
aol won't load, email won't send
THIS IS ABSOLUTELY RIDICULOUS, WHEN YOU KEEP RAISING THE PRICE, TO $34.95 NOW, AND HAVE STRIPPED AOL COMPLETELY, BUT NOW IT WORKS WORSE THAN IN THE PAST 25 YEARS!!!!!
FIX THIS GARBAGE DESKTOP GOLD NOW!!!!!!!!
AOL IS RIPPING EVERYONE OFF, AT $34.95 AND NOTHING WORKS, WORSE THAN EVER BEFORE!!!!!!!!!!!!
THIS IS BS!
THIS HAS BEEN GOING ON FOR MANY MANY MONTHS!!!!!!!!!!!!!!!!!!!!!!!!!! -
Need AOL Desktop Gold Help
Last updated to 11.1.4575 over a year ago and now it will not load or update?
Also, cannot use new installer as it is ignored because it sees I have AOL Gold.How can I get my 11.1.4840 (5/5/25) update and get my program to work?
Help!
You can use the AOL Desktop Gold OS system Tray icon (lower right-hand corner of Windows)
Right click on the AOL Desktop Gold icon in your system tray and select the "Check for updates" command. This can sometimes take up to 5 minutes depending on your internet connection.
Alternatively, you can uninstall AOL Desktop Gold from your Add Remove applications settings in Windows. Then install the latest version of AOL Desktop Gold.
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Desktop Gold Font
aol gold freeses often. i try to reply, but the page the sender wrote doea not appear. often it blank. so I must use Chrom to replay their mail. Font size got smaller and gray scale, I had to change. All those things happened recently. Also it got very slow and sometimes does not open. I mostly use Chrom AOL. I am paying for Gold. You must fix it.
Please use the "report a bug" option in the help menu. This will supply us with useful diagnostic information that can help determine the cause of the issue so that we can resolve it.
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No longer able to save a composed email draft
There is no longer an option to save a composed email draft??? Even when I right click, there isn't any AOL option or feature that allows me to save this draft. When I exit out of the draft, there was an automatic prompt asking if I wanted to save it. Now, there is nothing and the email just goes away.
I can not even save it as a file!
Additionally, when I read the comments that other users have posted about this identical problem, that issue has been been closed by AOL and voting is blocked for other AOL subscribers…You can always click on the "Send Later" button to save the email.
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