AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
118 results found
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will not send emails to gmail accounts
will not let me send email to gmail accounts said MAILER-DAEMON
Hi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/articles/what-is-a-mailer-daemon-message-and-why-did-i-receive-one . Do make sure the recipient email address is still available or is written correctly.
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Unable to add multiple email addresses
When I try to add multiple contacts into the " To" line the line moves in the content box after typing 2 contacts, and then i need to click again on the " to" line and type in another contacts, then the bar moves again
Hi there! We are sorry about the issue that you are encountering. Our suggestion would be to access our help site on: https://help.aol.com/ where you can get in touch with us by tapping on the "Contact Us" button.
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Recognize your own email addresses
I recently received an email from another AOL subscriber [diggeology@aol.com]. When I tried to respond to it, I received a "MAILER-DAEMON@aol.com" notice that "552: 1 Requested mail action aborted, mailbox not found"
In case you're wondering [or even care] why people are leaving AOL in droves, here you go.
Please use the report a bug option immediately after receiving this error. This will provide us with some helpful debug logs that we can investigate further with.
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writing email
have "cc" box appear when I strike "write"
We received a lot of feedback from users that wanted to see more space for the typing area of the email when they were typing so we collapse the rest of the write mail window to accommodate that. However, if you prefer to see the CC or BCC fields all the time, you can easily turn them back on in settings -> Mail -> General, near the bottom of the window.
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how to block/stop emails from unknownsender@unknowndomain
This address does not allow you to add it to your blocked email list.
In some cases, you can click on "Details" on the read mail window. This will show you the coded header files and possible display the true email address where the email came from. You can then use this email address to block mails.
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Can AOL change the InBox setting with the senseless OLD MAIL
I hope someday that AOL will realize how disastrous the OLD MAIL feature is in the IN BOX. The email drops into the OLD box and if you do not notice it, you lose the email!!! It is one of the worst settings that I have ever experienced in my 23 years of using AOL!
"Old mail" indicates that it's a mail that has already been opened/read.
"New mail" indicates that the mail has either NOT been opened/read or has been selected to "Mark as unread"
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New version 11.0.4121.0 is no longer compatible with Windows 7
After spending more than 2 hours with live help, I was informed that the subject version no longer plays well with Windows 7 (embedded photos in mail crash the software and opening a file in desktop gold no longer works) As others have said, I like Win7 and don't like the later versions. The latest revision cuts out your Win7 users and I'm contemplating dropping my almost 30 year subscription to AOL
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Email address for AOL to forward fraud. That way we can alert AOL of stuff currently circulating.
Most companies have a email account where one can forward, from their personal AOL account, to that company to report a suspected fraud email. Such as: abuse@AOL.com This would save a lot of time. PS What is user voice?
Hello there, please access this article for more information https://help.aol.com/articles/report-abuse-or-spam-on-aol
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Please check this article to find out how to protect from internet scams https://help.aol.com/articles/protect-yourself-from-internet-scams
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Just got an email from AOL - Is it legitimate or not???
I just got the email below (copied) it was sent by sentesi@aol.com. Is this legitimate or not??? please advise asap!
AOL MAILPrior to AOL! Agreement
"Starting on November 10th, 2021, AOL! customers who have not updated their email account will no longer be able to log in to their AOL and through email addresses.
Customers will have to Verify their email address to confirm
Kindly click on the attachment to re-login and verify now! We apologize for any inconvenience caused.CLICK HERE TO VERIFY NOW
Thank you
Privacy | Copyright © AOL Inc, 2021. All rights reserved -
Update mailbox.
E mail says to update my mailbox. Sounds fishy. Is this legit?
Please check this article for more information about phishing scams https://help.aol.com/articles/protect-yourself-from-internet-scams
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Using Unread Button is Now Slow
In the past, marking an e-mail Unread was immediate. Now, and for the past few weeks, it takes several seconds for the icon in front of the e-mail to change. Why is that? Can this function be returned to the prior speed? Thanks.
To resolve the slowness and performance issues, please try the troubleshooting solutions below: 1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. 2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.
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Official AOL Emails should be marked as such more clearly
Mark official AOL emails more clearly like they were before. They seem to have a slightly different color mail icon but previously the icon & the actual email when opened was clearly indicated as "Official AOL Email". Also if they are indicated as official AOL correspondence how do these emails sometimes end up in the Spam/Junk folder? In this day of so much spam it is important to know what is official.
Please check this article for more information https://help.aol.com/articles/what-is-aol-certified-mail
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In order to disable the prompt, please follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Mail’ menu on the top left.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically). -
Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it!!
Ever since I went to AOL Desktop Gold I'm getting a lot of ad e-mails and **** e-mails and I'm not very happy about it, especially since I'm paying you. Also, there's no easy way to block these sites without opening the e-mail. Please respond with a solution.
The best way to resolve this is to mark the emails as “Spam”, that way you can train the spam filter to better identify unwanted emails in the future. You can also block specific senders by going to the Mail menu on the top left, and selecting “Block Unwanted Mail” from the drop-down menu, then adding the senders emails address in the Sender Filter’s block list.
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email changes
I keep getting emails to change my aol mail to a non-aol email application. Why am I paying for AOL Gold if I can no longer get my mail safely on it?
If you are using your account on AOL Desktop Gold, webmail or the AOL app then you can ignore the email. You will always able to access your account.
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Clicking on a link for a Zoom conference breaks AOL.
Found out this is a feature, not a bug, using the browser contained within AOL's ecosystem. Workaround is forwarding the email to another address or accessing AOL mail via the web. This is about security, I was told by a tech, but it's pain. Zoom is VERY widely used in these coronavirus days, so AOL, please get with it.
Please send us a crash report in order for our engineers to look into the issue you are experiencing.
To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Default Font and size
Please, please please make whatever font and size we set our email to OUR default. We keep having to change it back, VERY IRITATING!
In order to change your default font type and color, please follow these steps:
1. On the top left, click on Edit.
2. Select Mail Settings from the drop-down menu.
3. Go to the “Font and Text” tab.
4. From the Write Mail section use the toolbar to change the font type, size, and color. -
FIX THE BUGS WHEN REPORTED
Ever since the Windows 10 update a few days ago, when I click on WRITE to write a email or at times click on my MAILBOX, my AOL Desktop flashes off and needs to be reloaded. This "bug" ONLY occurs on AOL Desktop, not when using any other browser so I assume the "bug" lies with the AOL Desktop program. I've reported The Bug for days now and still the problem hasn't been solved. Anyone else experiencing the same problem??? AOL, HOW ABOUT FIXING THE PROBLEM!!!
Our engineers are investigating this issue as we speak. You can download the software installer again: http://updates.desktop.aol.com/updates/gm/Install_AOL_Desktop.exe. This should fix the bug. If you need help with this, we can have a technician guide you through: 1-888-365-3733. If the issue continues, please send us a crash report. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.
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