Why, when I click permanently delete on spam folder items, do they go to the recently deleted area instead of deleting them permanently?
Why, when I click permanently delete on spam folder items, do they go to the recently deleted folder instead of deleting them permanently? The box says they will be deleted permanently and asks again if I'm sure I want to do that. I click yes but they end up in my recently deleted. If it's in the spam folder and I click to permanently delete it then that's what should happen. It used to be that way and was wonderful.
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CHARLIE BROWN
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Thank you for this feedback. We have a setting to make this change.
- Open Settings
- Click Mail (in the left column)
- Select the Advanced Tab
- Check the box: "Permanently delete mail I indicate is spam"