AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
185 results found
Tech help needs help!
I tried to install a paid version of Gold on a new hard drive. One tech called me and we installed a program to let her do the install. She couldn't and then told me it was due to over 1000 viruses on my computer. Another called me back and tried to get me to pay Microsoft $99 to repair my computer. I'm a tech myself. So I found a link and installed the Gold software myself. I've been with AOL since they were out on floppy for dial-up. Bad advice is not what your Tech people should be putting out!
I tried to install a paid version of Gold on a new hard drive. One tech called me and we installed a program to let her do the install. She couldn't and then told me it was due to over 1000 viruses on my computer. Another called me back and tried to get me to pay Microsoft $99 to repair my computer. I'm a tech myself. So I found a link and installed the Gold software myself. I've been with AOL since they were out on floppy for dial-up. Bad advice is not what your Tech people should be putting…
This company is a Farce and yes a Joke as stated under my benefits "$250 Extended Computer Protection
Protect your computer regardless of its age, with up to $250 per year in hardware repair or replacement coverage.
To all don't waste you money. They do not cover as they say.
Privacy settings problems AGAIN
I do not turn off my computer - ever! I have set Privacy Settings to allow everyone to see my content, more than six times already. But every time I try to play a game I'm told I have to set my Privacy Settings. I click to ON and it doesn't work. I click to OFF and it doesn't work - I can't play a game. Get rid of this bug because it's INFURIATING!
Toggle to share is RIDICULOUS!
I never know whether to use ON or OFF - and it's a ridiculous idea AOL has anyway. I want to share everything I post and I want to be able to read everything other people post without having to go through manipulations to do what I want. I simply want to play games without having to go through hoops! Get rid of this stupid thing. It's just adding to my frustration with AOL's stupidity.
IN THE KNOIW
Get RID of IN THE KNOW. If you try to watch it and you come in at the middle of a topic there is no way to repeat it. Also the screens are so fast you can write down a recipe or anything.
Negative experience with purchase advertised on AOL.
Negative experience with product advertised on AOL. Advertiser-Beautifulhalo a China based company unreliable and dishonest Numerous comments posted from all over the world complaining about their service and product. Purchased glass light pendent no instruction, inferior product, wrong hardware to install, only means to seek information or to complain is through chat or email. Strongly suggest AOL investigate and their removal from AOL.
I'M SICK OF BACKGROUND INFORMATION
I couldn't care less about "who" Nostradamus is - I just wanted to see his predictions but, as usual, I would have to go through a bunch of other stuff first so I just plain didn't bother. I'll look elsewhere. STOP this fiasco already!!!!!
Feature story disparages seniors
Like it or not, a large % of AOL users are seniors (because we started using AOL in the 1990's). I don't particularly want feature that target my age group, but do get irritated when one of your features disparages seniors. You have a feature sponsored by YourBump (Ex-worker Reveals Dark Side of Cruise Lines) that basically says that having older people on cruises soils the fun. Having taken many cruises, I found this feature to be inane and insulting. You should vet your "features" more carefully.
sending an email using the heart icon from the toolbar
add again the option to send an email containing the website link when clicking the heart icon from the toolbar. It used to work before. But it stopped working and doesn't let me do it again on 7/7/2021. I've already reached out to tech and to their senior tech.
cannot send an email from ADG web from the heart icon toolbar
add an option to forward or send an email when clicking the heart from the toolbar. can't send an email using that icon. it used to work before. Stopped working 7/7/2021.
Umwanted back stories!
Here we go again! I clicked on the article promising Nostradamus' predictions but first was supposed to go through the whole backstory such as who was Nostradamus, etc. I didn't bother so your article was basically a waste of space.
Here we go again! I wanted to see how the human Barbie looks now but instead of taking me there I would have had to wade through a whole back-story first. So, I just didn't bother. You're wasting my time and I don't like that. Every time this happens I'm simply going to click off the article.
Put the option to opt out of interest based advertising back
AOL changed the opt out of interest based advertising. It used to be easy , now it's so complicated and doesn't actually let you have the option anymore. You used to be able to get it down to only a few, but now, with that option removed. You are subject to an average of 135 different companies tracking and targeting you.AOL doesn't care bout the customer, they are only about advertising, if we pay for AOL service, they only profit more. AOL, no longer stands for "America On Line" It's "Advertising On LIne"Reviewed · 6 comments · Other · Admin →
Why do I have to consent to games?
I am SO SICK of having to consistently "consent" to play games I've been playing all along. I sign into AOL with a password and that should be sufficient for me to access everything that AOL offers, from advertisements to games to surveys . . .
My idea is there is no security for your users to protect them from Hackers
I think AOL (as one of the oldest and most used email sources) should spare no resource to expose, punish, and eliminate the ones who HACK an AOL account and send out requests for credit card payment. How do they get control of your email address book? This should be totally unreachable by anyone without strict entry protocol It is time to tighten up the use of a subscribers address book so outsiders cannot access it.
AOL pays no attention to any of this. Its just your steam valve, and they know it.
Regardless of your connection speed or internet service provider, be it AT&T, Verizon, Cox, et al, AOL continues to be Dog Slow in connections regardless of your rated connection speed. This is true anywhere in the USA and worse outside the country. Don't believe me? Compare it to any other platform, browser and service provider, say like Firefox. AOL is now routinely unfair and dishonest and offers the AOL GOLD program rife with problems and inherent weaknesses.
Fix it .
Might be time for a class action law suit. it never works right. lagging every day . mail not working. EtC ETC
AOL Gold is horrible and it uses way too much CPU and memory. It runs very slowly and takes forever to send an email.
Sine AOL Gold has so many problems and always has, why don't you replace it with a platform that works much better like all of the earlier platforms?
chat line hours is incorrect
The chat line hours shows 24 /7 but its only saying from 8am -1am. Its lacking 7 hours. Please have check so as not to confuse members.
Why can't I get mail settings on some computers, but not on others?
Why can't I get mail settings on some computers, but not on others?
- Don't see your idea?