Tech help needs help!
I tried to install a paid version of Gold on a new hard drive. One tech called me and we installed a program to let her do the install. She couldn't and then told me it was due to over 1000 viruses on my computer. Another called me back and tried to get me to pay Microsoft $99 to repair my computer. I'm a tech myself. So I found a link and installed the Gold software myself. I've been with AOL since they were out on floppy for dial-up. Bad advice is not what your Tech people should be putting out!