AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
50 results found
-
Why can't I use ClipArt anymore -- since latest upgrade. What replaced it?
Please restore access to Clip Art.
Please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our technicians investigate this. Thank you.
-
In order to turn off the randomize color for the Toolbar, follow these steps:
1. Open AOL Desktop Gold and sign on.
2. Go to the Keyword(CTRL+K): Toolbar
3. Click on the drop-down menu below ‘Randomize Color’ and select ‘Never’.
After following these steps you can close the window, and the changes will be saved automatically. You can also choose your preferred Toolbar color from the same menu. -
Can't write nickname in news article comments
There isn't enough time for me to add my nickname before I type my comment at the end of an AOL news article.. Every comment has a nick name as a header so what's wrong with my comment section? My AOL friends do not have this problem. Nickname header stays visible for only a few seconds and then disappears. Please fix it. Thanks.
You can update your AOL nickname in the Personal info section of your account settings and information page.
1. Sign in to your account settings and information page here: https://login.aol.com/account/personalinfo
2. Click on the ‘Edit’ button on the top right.
3. Type your desired nickname in the ‘Nickname’ field on the lower left.
4. Click ‘Done’ on the upper right. -
portfolio - I clicked the box to transfer my portfolio to Yahoo -- but when I got to Yahoo it said I did not have a portfolio. So what now
I don't understand the process of transferring my AOL portfolio to Yahoo. I clicked the button but now Yahoo says I don't have a portfolio.
Please follow the steps from this section: Migrate your portfolio to Yahoo Portfolios https://help.aol.com/articles/aol-portfolios-will-be-discontinued
If you still encounter issues call us at 1-888-265-3733.
-
Chat rooms Problems
Have AOL Tech support do there job and support it's been over 5 days and no response, my screen name is stuck in two chat rooms and will not clear. All I am told is we can't fix it or wait for a new update, they can not tell me when that would even happen. This should be a easy fix on there end and I get the round around when I try to ask for help!
Thank you for reporting this. We will have our engineers investigate the issue. Please send a bug report. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send. -
Why can't we delete Apps that we don't want? Ex. Tech Fortress blocks anything I try to do. Tried uninstall appeared to work still pops up.
If you'll are so helpful up front downloading these you should be the same if I decide I don't want it any longer, but Help desk has refused.
Sorry to hear Tech Fortress did not meet your needs. If you still have the subscription active you can cancel it by following these steps:
1. Visit MyAccount.aol.com.
2. Click My Services.
3. Click Subscriptions.
4. Click Manage next to the plan you’d like to cancel.
5. Click Cancel.
6. Click Cancel My Billing.
7. Select a reason for canceling from the drop-down menu.
8. Click Cancel My Billing.To uninstall it from your device follow the steps in this help article: https://help.aol.com/articles/install-and-uninstall-aol-tech-fortress-powered-by-appguard
If you need further assistance please reach out to our Technical Support agents by calling 1-800-827-6364
-
CHAT ROOMS CONSISTENTLY LOCK UP OR DON'T LOAD
NICE TO PAY FOR SOMETHING OF POOR QUALITY. THE CHAT ROOMS NEED ATTENDTION! THEY LOCK UP OR THEY DON'T EVEN LOAD. PEOPLE ARE HAVING TO EXIT AND COME BACK IN JUST TO GET THE SOFTWARE TO WORK. COME ON AOL. WE'RE PAYING FOR THIS??????
Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
-
Chat Room Listing is Broke.. how many times does one need to report it as a bug to get it fixed?
Chat Room Listing is Broke.. how many times does one need to report it as a bug to get it fixed?
It might work for a few hours or NOT At ALL. Please get this corrected.Go to Comunity on the menu bar > Chat Room Listings.
If the issue still persists call at 1-888-265-3733.
-
AOL must not like Outlook. Before you could copy a outlook file and post it the body of the email. Now AOL shuts down.
I use Outlook as my Contact and Calendar. When copying an Outlook contact and trying to paste to the body of the email to send out, AOL rudely shuts down. been going on since Gold was established. Before Gold it worked fine. Have complained about this in the past, but no response and consideration.
I have agreed to the Terms of service as it only applies to this concern above.Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
-
Peoplewhiz
I received a "popup message" on AOL for an outfit called "PeopleWhiz" proporting that it contained hundreds and hundreds of records of people which included background, criminal and all other types of data on just about everyone in the country. I decided to give it a try and used it to search my own name and found that it contained primarily false and incorrect data, or data which pertains to other people having a similar name without any regard to associating the information to the proper person. As you "progress" through the program it tells you there is multiple criminal…
Thank you for bringing this to our attention. We will have our Ad Team look into this.
- Don't see your idea?